組別：[A1] [A3] [A5] [A6] [A7] [A8] [A9]
指導老師： 楊哲維 老師
組員：周佑真、謝依瑾、林宛妮、何郁軒、詹嘉豪
建國科技大學 工業工程與管理系
一、簡介：
隨著時代的進步，追求經濟規模的生產模式對台灣的產業，尤其是中小企業，造成需更具彈性的生產模式，更佳的品質管理及完善的售後服務，以提高自我的附加價值，去創造差異化的競爭優勢。
二、動機：
日常生活中，水龍頭是各家庭以及許多公共場所息息相關必備的衛浴設備，因此本組以探討水龍頭製造工廠內部的生產型態、品質管理、進出貨與庫存管理等相關問題，並利用資料庫系統，協助建立顧客資料，以讓多筆資料，能在最短時間內作有效的整合。
三、目的：
深入了解及分析該公司的品管、生產型態及倉管現況，並做出建議。再幫該公司建立顧客關係管理模式，讓公司能更有效的使用這些資源，減少不必要的閒置，以增加更多的效能及產能。
四、特色：
1.進行該公司SWOT分析。
2.進行生產型態分析。
3.協助建立品質管理模式。
4.進出貨及庫存管理分析。
5.協助建立顧客關係管理模式。
五、研究方法：
進行SWOT分析，讓業者瞭解該行業所具有的優劣機會及威脅。並針對品質管理、生產型態方面及進出貨與庫存管理，提出可行的改善建議。再利用SQL Server軟體來幫公司建立一套顧客關係資料庫，加強對顧客的瞭解及銷售資訊的互動關係。
六、結論：
衛浴產品之趨勢已轉向於高質感產品，因此許多傳統水龍頭樣式必須改良，讓產品能夠多樣化、高質感；建議該公司應建立一套管理系統，才可以讓生產及管理能有效的處理，並可減少時間及資訊的延誤，使工作更有效率。
七、指導老師評語：
全組分工完善，團隊成員態度主動積極，成效顯着。
八、業界認證：
公司名稱：合吉銅器公司
負責人：潘進丁
聯絡電話：(04)7710980
評 語：研究成果符合業界需求
Modeling Business Process Reengineering
－Taking Ho-Jih Co. as an Example
Advisor: Jer- Weir Yang
Members: Yu-Chen Choo、Yi-Jin Xie、Wan-Ni lin、Yu-Xuan He、Jia-hao Zhan
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
With the transformation of the modern economy, the traditional production mode by pursuing large economical scale needs to be changed. To increase the differentiation Competitive Advantages and Economic Value Added (EVA). A better Quality Management, after-sale service and flexible mode of production is needed, especially for the Small and Medium Enterprises (SMEs).
2. Motivation:
Wherever in a private or public building, faucet is a common used facility in our daily life. In this research, we investigate the production, quality and issuing/receiving management systems of a faucet factory and create a customer relationship database so that they can handle and summarize the data efficiently.
3. Purpose:
Make improvement suggestions which are based on the investigation result of the company’s quality control, production mode and warehouse management. Help the company to build a management model of customer relationship so that they can reduce the idle resource which means the company can use it more efficiently and gain more capacity.
4. Significance:
1. Give the company an environment scan by using SWOT analysis.
2. Analysis the production model of the company.
3. Build the management mode of quality control.
4. Improve the suing/receiving and warehouse management system.
5. Build the management mode of customer relationship.
5. Methods:
Preceding a SWOT analysis for the SME owners that they can know what and where the strength/weakness inside the factory and the opportunity/threat outside the economic environment is. Find and make improvement suggestions by investigating the production、quality and issuing/receiving management systems. Enhance the understanding and interaction about customer and sales information by using the software SQL-server to create customer relationship database.
6. Conclusion:
Since the texture quality became the first request of sanitary ware. The traditional style of faucets has to be changed. For the diversity and high texture quality of products, the factory should have a capable management system, which can reduce the delay time of sales information and made the production/management process become more efficiently.
7. Advisor’s Comments:
The group divided the work very well and was proactive. The results were distinct.
8. Recognize prove of business scope:
Company name：Ho Jih Co.
Representative director：Pan Chen Ting
TEL：(04)7710980
Comment：This research is accord with requirement.
資料庫設計規劃改善研究
指導老師：陳錫川老師
組員：黃晟揮、洪韋凱、洪凱識、黃朧喻、李宇修、宋學覲
建國科技大學 工業工程與管理系
一、簡介：
東京齒車公司為一製造精密齒輪之專業公司，主要生產螺旋傘齒輪、零度齒輪以及產業機械用齒輪，不論是在製造能力或者是在品質上都深受客戶的信賴與肯定。本專題將從訂單排程、品質制度、資料庫系統三方面來建議該公司改善方向。
二、動機：
近年來企業的競爭越來越大，而一間好的企業取決於它的銷售產量，以及它給客戶品質的保證與需求。因此我們針對東京齒車公司的生產流程以及訂單排程來做最有效的排程，而避免延誤交貨而影響公司信用名譽。
三、目的：
探討本公司的訂單排程、品質管理、資料庫設計，進而使公司能降低成本，而在最有效率的情況下來生產，以提昇公司整體競爭力。
四、特色：
修改該公司品管制度以提高產品品質，訂定排程方法以減少訂單延遲交貨，建立資料庫系統方便查詢。
五、研究方法：
1.收集東京齒車公司的生產相關參數加以整理分析。
2.研究訂單排程，以甘特圖排出最有效率的排程。
3.針對客戶品質需求，研究產生不良品之原因以及降低生產不良品之方法。
4.製作客戶資料庫，以便查詢客戶詳細資料以及訂單之內容。
六、結論：
現代傳統工業非常競爭，所以工廠的維持並不容易，需藉由給顧客的誠信、品質，讓工廠維持經營下去，並期望接到更多的訂單。事先估計交貨的完成日期與是否能準時交貨是經營誠信的基本，每一張訂單的品質也應考慮，這些資訊也應記錄在電腦化的資料庫系統內，使公司可以更有效的經營跟管理。
七、指導老師評語：
研究的內容充實且對實務有用。
八、業界認證：
公司名稱：東京齒車有限公司
負責人：洪崇雄先生
聯絡電話：(04)23335717
評語：內容充實且有用
Improvement Study of Tokyo Gear Company for Order Scheduling, Quality Management, and Database Design
Advisor: Chen, Hsi-Chuan
Members: Huang, Cheng-huei, Hong, Wei-kai, Hong, Kai-shih, Huang, Long-yu, Lee, Yu-show, and Sung, Hsiao-chin
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
Tokyo Gears Company is a specialized gear-making factory which focuses on spiral bevel gears, straight bevel gears and other industrial gears. This project tries to improve the competence of the company by three aspects: order scheduling, quality management system, and the database system.
2. Motivation:
Traditional mechanical industries face tremendous threats because of the labor cost. This project intends to increase the competence by quality assurance, the promise of order, and fast information exchange.
3. Purpose:
(1) The construction of the quality policy,
(2) Improvement of order promise,
(3) Convenient queries from the information System.
4. Significance:
A new constructed quality management system, a forward scheduling application with resource constraints, and an easy-to-use interface database.
5. Methods:
1. Manufacturing parameters are collected and analyzed.
2. Forward scheduling using Gantt Chart to arrange orders.
3. The causes and effects of defective goods are analyzed.
4. A Database is constructed for convenient queries.
6. Conclusion:
Traditional factories face tremendous threats for the competitive environment. Running the company has to keep the promise of the orders, the quality of products, and the fast information exchange between customers and company. This project tries to maintain or even improve the competence of the company through these objectives.
7. Advisor’s Comments:
The results of this project are useful and practical for real factories.
8. Recognize prove of business scope：
Company name：Tokyo Gear Company
Representative director：Hong, Chong-Syong
TEL：(04)23335717
Comment：Fruitful and useful results
指導老師：夏太長 顏雪娟 老師
組員：彭鈺翔、王慧靜、李安琪、陳昭君、李孟宇、林昱宏
建國科技大學 工業工程與管理系
一、簡介：
機器人的分類大致可分為工業機器人與服務機器人兩類，由於工業機器人市場已趨近飽和，加上國際社會高齡化與少子化的影響，服務機器人將成為未來發展的主流。服務機器人要求的是智慧，智慧程度愈高，其展現出來的動作與行為甚至舉止就愈與人相似，就愈為人們所接受。
二、動機：
由於目前世界人口結構朝向高齡化及少子化的演變，對於照顧老人起居、兒童的教育和家庭娛樂與勞動以及保全的服務用機器人日益增加；本校正依循時代之脈動，研發仿真智慧型服務機器人。
三、目的：
本專題研究的目的即在執行機器人教導師養成訓練，擬定機器人基本動作與編寫各項服務腳本，再由機器人教導師執行仿真機器人服務動作智慧教導。仿真機器人經由這種人工方式所獲得的智慧，比類神經網路或基因演算法來的精準與快速，又比傳統程式控制更能適應外在環境的變化。
四、特色：
由於本研究所研發的機器人是穿輪鞋採拖式行走法的方式，所以機器人教導師養成訓練前，需參與排輪訓練與穿輪鞋美姿美儀訓練，當完成訓練後每位機器人教導師係在穿輪鞋情況下，依照各種不同的情境腳本，執行機器人的教導。
五、研究方法：
本校所研發的仿真智慧型服務機器人，將具備行銷、接待、導覽與安全四種能力，這些能力的賦予，需先編寫不同情境的服務腳本，機器人教導師依各項不同服務腳本的動作，在3D數位動作擷取系統前表演，該系統就會將機器人教導師軀幹與四肢各關節處的運動姿勢錄影轉成數位檔案，經賦予不同代碼後，儲存於機器人智慧電腦中，這稱為仿真機器人服務動作智慧教導。爾後只要啟動不同的服務指令，機器人便可開始重演機器人教導師所教導的各項服務動作。
六、結論：
智慧型機器人智慧程度愈高，所表現出來的動作與行為甚至舉止就愈適宜，本專題研究執行期間共培育出六位教導師，由機器人教導師先行演練機器人所需具備的各種行為與動作，在3D數位動作擷取系統前錄影、轉檔、再輸入至機器人智慧電腦記憶中。在啟動智慧型電腦記憶體內不同檔案的指令，機器人軀幹體與四肢各關節軸承，就可重演機器人教導師事先錄製的動作，而達到智慧的功能，並本機器人還具備依外在環境的變化，具有自行修正動作與行為的能力，這種智慧的獲得比類神經網路或基因演算法來的精準與快速，又比傳統程式控制更能適應外在的變化。
七、指導老師評語：
本專題研究係隸屬在建國科技大學仿真智慧型服務機器人研發團隊下，計畫總主持人為徐佳銘講座教授，本專題學生以兩年時間實際參與本校仿真智慧型服務機器人的研發，全程參與機器人從概念設計、實際成型到機器人教導學習，學習過程認真，學習效果良好。
八、業界認證：
負責人；徐佳銘 講座教授
聯絡電話：04-7111111
評語：全組六位同學自己學習如何寫作仿真機器人表演之腳本，以及服務專家之語言動作模仿開始，進一步實際參與仿真機器人公開表演之教導，協調合作、熱心熱誠、認真學習值得肯定。
Teaching and Learning on Humanoid Intelligent Service Robot
Advisor: Tai-Chang Hsia Shueh-chuan Yen
Members: Yu-Hsiang Peng、Hui-Ching Wang、An-Chi Li、Chao-Chun Chen、Meng-Yu Li、Yu-Hung Lin
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
Generally, the robot could be classified into two categories: industrial robot and services robot. While industrial robot is getting saturation, international wise aging society and fewer children will further facilitate the topic of service robot as future development focus. Wisdom is core competence for services robot. When the robot possesses higher degree of wisdom, it demonstrates similar action and behavior of human. Accordingly, human will accept the service that provided by robot.
2. Motivation:
International wise aging society and fewer children became future trend. The service requirement for elder take care, child's education, and family entertainment increased. This adjustment relies on pulsation of the time, the research and development simulation wisdom service robot.
3. Purpose:
The aim of this research has three purposes. First, we implement intelligence teaching training of robot instructor. Second, we write basic action of robot and various context of service script. Finally, the robot instructor executes service action intelligence teaching. Through artificial method described above, Intelligence obtained by humanoid robot will be more accurate and rapid than neural network or genetic algorithms. It is also better adapted to external change than traditional program control.
4. Significance:
Because this research institute research and development's robot is puts on round shoes to pick the trailer type walks method the way, Before therefore the robot training division fosters the training, must participate in the row of wheel training with putting on the round shoes beautiful posture US meter training, After completing the training, each robot training division is in puts on the round shoes situation, according to each kind of different situation script, carries out robot's guidance.
5. Methods:
The mimetic intelligent service robot that developed by Chienkuo technology university will possess four capabilities: marketing, acceptance, guidance, and security. To obtain the four capabilities for robot, it’s necessary to prepare various context of service script. According to service script, the robot instructor demonstrates basic human action. The digital 3D motion capture system catches these motions via video simultaneously. Then the movement of the robot instructor’s limb and trunk will be transmitted to digital data, encoded, and stored into intelligent computer of the robot. It is the procedure of service action intelligence teaching for humanoid robot. When the intelligent computer of the robot receives the service/work order from the master or it generates automatically motion order from the sensing of the environment, the robot replays motions which are taught before.
6. Conclusion:
The wisdom robot wisdom degree is higher the movement which and the behavior manner displays is even suitable, This special study execution period altogether cultivates six training divisions, trains each behavior which and the movement in advance by the robot training division the robot must have, the 3D motion capture system the video recording, the extension files, to input again to the robot wisdom computer memory. In start wisdom computer memory in vivo different file instruction, robot torso body and four limbs various knuckle bearing, May repeat the movement which the robot training division records beforehand, but achieves the wisdom the function, And this robot also has according to the external environment change, has voluntarily the correcting action and behavior ability, this kind of wisdom's acquisition accurate which and fast comes compared to the kind of nerve network or the gene calculating method, can also adapt the external change compared to the traditional program control.
7. Advisor’s Comments:
The research is the subordination in Chienkuo Technology University Humanoid Intelligent Service Robot, Plans the total director Jia-Ming Shyu Professor, This research student participates in this school simulation wisdom service robot's research and development actually by two years, The entire journey participation robot from the conceptual design, actual takes shape to the robot guidance study, the learning process is earnest, the study effect is good.
8. Recognize prove of business scope:
Company name：Chienkuo Technology University
Representative director：Jia-Ming Shyu Professor
TEL：04-7111111
Comment：How does entire group six schoolmate study writes script of the simulation robot performance, As well as serves language of movement imitation the expert to start, further guidance of the actual participation simulation robot public show, the coordinated cooperation, warm-hearted sincere, earnestly studies is worth affirming.
指導老師何志勤 老師
組員：陳至翔、楊文俊、吳明格、陳彥丞、蘇群恩、吳孟瑄
建國科技大學 工業工程與管理系
一、簡介：
本研究旨在運用在學校所學之相關學識，對台灣懷霖股份有限公司進行現況的探討，問題的發掘，以及提出改善的方案及建議。主要研究的方向主要是針對台灣懷霖公司航空貨櫃製造流程予以改善，提高生產效率。
二、動機：
一般公司通常是以降低成本和增加獲利為首要的營運目標，其最大的問題都是製作流程的流暢和其空間設備的設置問題，都會使公司造成人力與時間之浪費，造成相當大的成本損失。因為許多的不便利，使成本因時間累積而增加，讓公司逐漸減少獲利。
三、目的：
(一) 了解研究對象的航空貨櫃和鈑金整體製造流程以及作業動線
(二) 針對研究對象的製造流程問題，進行分析和建議改善
(三) 探討懷霖公司銷售流程與公司組織
四、特色：
藉由本專題的研究了解懷霖公司在網站上提供消費者下訂單並了解產品價格及產品的運輸上有特殊且方便的管道，並分析出懷霖公司的工廠動線上的優缺點。
五、研究方法：
本組員除了從理論方面來探討，並以台灣懷霖為研究對象，將訪問懷霖所得到的資料與搜集到相關資料，加以整合以達成之研究。
六、結論：
本組運用相關學術方法對其所存在之問題進行研究及探討，研究出許多得以改善懷霖公司現有問題的方法，提供懷霖公司參考。
七、指導老師評語：
生產流程及銷售方式對許多公司都是重大的影響因素，台灣懷霖公司就是很好之例證。此研究題目是很務實，符合企業之需求。小組成員都很努力了解，相信對同學畢業後在工作上會有很大之幫助。
八、業界認證：
公司名稱：懷霖工業股份有限公司
負責人：劉明哲
聯絡電話：( 04 ) 24632600
評 語：切合業界需求，並頗表認同
A Study of the Production and Sales for Air Container - Taking Taiwan Fylin Company as An Example
Advisor: Chin-Cheng Ho
Members: Chih-Hsiang Chen, Yen-Cheng Chen, Chun-En Su, Meng-HsuanWu,Wen-Chun Yang, Ming-Ke Wu
Department of Industrial
Engineering and Management
Chienkuo Technology University
1. Introduction:
The purpose of this study was understanding the operation situation of Taiwan Fylin Co., finding the problems and proposing the improving recommendations by using the knowledge learned in school. The main research direction is to improve cargo container manufacturing process of Taiwan Fylin Co. and promote the production efficiency.
2. Motivation:
The company always take making profit and lowering cost as their primary operating objectives. Their main problems are to smooth production process and arrange equipments. These problems will make human resource and time waste and cause the company considerable losses. Because these inconvenience will accumulate the cost when the time passes and reduce the company’s profit gradually.
3. Purpose:
(1) To understand manufacturing process and operation line of the air cargo and sheet metal parts in Taiwan Fylin Co.
(2) To conduct the analysis for the manufacturing process problems, and propose improve suggestion
(3) To study Taiwan Fylin Co. sales processes and organization.
4. Significance:
This study found the Taiwan Fylin Co. provides consumers to inquire the price and submit the order by the website. Their product transportation has a special and convenient channel. This study also analyzed the advantages and disadvantages of the process flow of this company.
5. Methods:
In addition to study in the theoretical aspects, this team took Taiwan Fylin Co. as the research object. They visited the factory, collected relevant information and made an integration to achieve the research goal.
6. Conclusion:
The research team studied and discussed the existing issues by using the relevant academic approach. They found a lot of improving methods and provided as reference to Taiwan Fylin Co..
7. Advisor’s Comments:
Production processes and sales are the importance factors for many companies, the Taiwan Fylin company is a very good example. This research topic is very practical and conforms their need. The team members worked very hard to understand. It will be helpful after the students graduate.
8. Recognize prove of business scope：
Company name：Taiwan Fylin Industrial Co., LTD
Representative director：Avis M. C. Liou
TEL：( 04 ) 24632600
Comment: Meet the company’s needs
and agree with.
指導老師：許勝源
組員：林詩容、薛夷涵、倪敏菁、張鉦艷、郭姿君
建國科技大學 工業工程與管理系
一、簡介：
因為喜美超市正陷入削價競爭的紅海當中，本組為了幫助喜美超市脫離這片紅海當中，找到新的市場定位，開創屬於喜美超市的藍海市場。我們找尋相關論文，設計問卷並實地去發放，並運用藍海策略這本書的四項行動架構，找出解決弱勢的方法。
二、動機：
本組之所以探討喜美超市，最重要是想更進一步去了解每家超市之間的競爭現況，分析每家超市的不同優劣勢，了解喜美超市對於每家超市的不同競爭優劣勢，並探討喜美超市比其他競爭者弱的地方，並知道每個顧客的各項服務的滿意度，進行統整及交叉分析，這就是本小組對喜美超市的研究動機。
三、目的：
(一) 花壇地區市場之分析。
(二) 花壇地區消費行為分析。
(三) 花壇地區超市同業競爭市場分析。
(四) 個案超市主要競爭對手策略分析。
(五) 個案超市藍海策略構建。
四、特色：
運用藍海策略中的四項行動架構，減少、消除、創造、提升。
五、研究方法：
(一) 先閱讀相關的博碩士論文及找尋需要的相關調查資料。
(二) 設計問卷，依不同經營型態的業者，問卷作些微調整，實地到各家店門口發放
(三) 利用EXCEL分析所有問卷，找出喜美超市的弱勢，並做交叉分析。
(四) 利用四項行動架構，找出解決弱勢的作法，並給予新的建議。
六、結論：
加強喜美超市現在主要顧客群：家庭主婦
(一) 提升：促銷商品的擺設、增加促銷活動、蔬菜水果新鮮度、商品價格清楚明瞭、商品價格彈性化
(二) 創造：店內料理傳單、商品宅配
(三) 消除：交通限制
(四) 減少：生鮮袋的提供、流動率低的商品
吸引喜美超市較缺乏的客群：年輕族群
(一) 提升：促銷商品擺設、賣場價格標示、商品多樣化
(二) 創造：設立熟食區、規劃店內用餐區
(三) 消除：低到店率
(四) 減少：流動率低的商品
七、指導老師評語：
本專題探討個案超市的競爭策略，希望從現有殺價競爭的紅海策略中，透過競爭優勢分析與問卷調查，協助業者發展優勢策略，轉變紅海策略為藍海，讓業者能藉由提供高附加價值的服務與差異化的競爭優勢，在面對高度競爭的產業中，仍能獨樹一格，發展獨特的營運模式，從紅海中脫穎而出。專題透過深入的調查與消費者訪談，掌握產業競爭現況，並從超市現有主要顧客（家庭婦女）及較缺乏的顧客群（年輕族群）著手，發展藍海策略競爭模式，初步成果頗有參考價值，值得業者作為未來策略發展的依據。
八、業界認證：
公司名稱：喜美超市
負責人：陳世杰
聯絡電話：(04)7766998*102
評 語：零售業的經營要以”顧客的需求”為出發點為顧客採買、為顧客議價、為顧客陳列、為顧客做5S、為顧客做好他還沒想到的事，鮮魚、精肉、熟食、健康飲食的提示，都是區域內競合店仍須努力的地方，希望藉由同學的用心努力，能讓業者回到客人需求的原點來思考。
The evaluation of Supermarket Operation and the developing of blue Ocean Strategies
Advisor: Sheng-Yuan, Hsu
Members: shih-jung, Lin、Yi-Han, Shiue, Min-Ching, Ni, Cheng-Yen, Chang, Tzu-Chun, Kuo
Department of
Industrial Engineering and Management
Chienkuo
Technology University
1. Introduction:
Shi-Mei supermarket is falling into the “Red Sea” which cuts prices to compete with others. This project will try to help Shi-mei supermarket to be escape from the Red Sea by way of finding the new market position and to develop the blue ocean market belonging to the Shi-Mei supermarket. This project review the related researches, and to develop questionnaire for customer surveying. Following the four phase of building the blue ocean strategy, promote, create, eliminate, and, reduce, this project will try to find the new blue ocean strategies for Shi-Mei supermarket.
2. Motivation:
This project will try to survey the competitive condition of She-Mei supermarket in the market of daily necessaries. The SWOT analysis will be used to evaluate all the competitors in the daily necessaries market. Customer satisfaction will be focused by the questionnaire surveying. Strength, weakness, opportunity, and, threaten will be analyzed and the new blue ocean strategies of the case supermarket will be developed.
3. Purpose:
(1) Analysis the daily necessaries market in the Hua-Tan township.
(2) Customer behavior analysis.
(3) competition analysis for the supermarket.
(4) Competitive strategies analysis of the case supermarket and its competitors
(5) Blue ocean strategy construction of case supermarket.
4. Significance:
Utilizes the four phase of blue ocean strategy, reduce, eliminate, create, and, promote to develop new blue ocean strategies of case supermarket.
5. Methods:
(1) paper reviewing.
(2) Questionnaire design and surveying
(3) Analyzes and cross-analysis all the questionnaires using EXCEL, discovers the Shi-Mei supermarket’s SWOT. (4) Using four phase of blue ocean strategies, discovers the way to compete all the others competitors in the daily necessaries market.
6. Conclusion:
Strengthens the competition advantage of the main customer group, housekeepings, of the Shi-Mei supermarket.
(1) Promote：layout of commodities, discount and promotion, the freshness of vegetables and fruits, Clearly note of the price of commodities, flexibility of commodity price .
(2) Create：DM for the prepared food, home delivery for the commodities
(3) Eliminate：Traffic limitation
(4) Reduce：BReduce the using of plastic bags, reducing the commodities with low turnover rate.
Attracts the teenagers to consume to Shi-Mei supermarket
(1) Promote：layout of commodities, the clearly price labels, verities commodities.
(2) Create：Sets up the prepared food area and the place for dining.
(3) Eliminate：elimination the low opportunities for comsumming again.
(4) Reduce：reducing the commodities with low turn-over rate.
7. Advisor’s Comments:
This project explored the competitive strategies of supermarket. The new blue ocean strategies will be developed by the questionnaire surveying and the SWOT analysis among all the competitiors in the daily necessaries market. By the four phases of blue ocean strategies, this project have developed some strategies for promoting the main customer group and the customer group who rarely consumes in supermarket. All of the suggestions are good to case supermarket to raise the competitive advantage in the daily necessaries market.
8. Recognize prove of business scope：
Company name：Shi-Mei Supermarket
Representative director：Shih-Chieh Chen
TEL：(04) 7766998*102
Comment：The goal of the retail business is to fulfill the requirement of customers. Help customers do things like outsourcing, negotiation, display goods, 5S policies, and other things which customers are not aware of. The market stores should provide fish, meat, prepared food, and prompts for healthy diet Hope the business could go back to the origin which is thinking of customers first through the efforts of the student project.
指導老師：許勝源 老師
組員：熊浩佑、王宏駿、李文賢、卓育澍、黃鴻鈞、黃洛豪
建國科技大學 工業工程與管理系
一、簡介：
以能群企業股份有限公司為例，找出在生產過程中較需改善的問題，提出建議及進行改善。
二、動機：
（一）、在汽車電子零件的環境下，由於目前經濟快速的成長，對於企業經營者而言，如何在接到訂單時，以最快速且精準沒缺點的情況下交貨給客戶，是企業最需要探討的重點。
（二）、當我們接到客戶訂單時，如何在客戶規定的交期內完成生產作業並維持一定的品質，如何縮短生產順序的排程時間並讓生產流暢化，以及如何規劃倉庫空間儲放產品，而不會造成未完成品以及完成品滯留倉庫，以最短的時間找到所需要的產品零組件的情況下，這都是我們研究的動機。
三、目的：
這次研究的目的主要是針對「能群企業股份有限公司」中探討製程作業內部流程，倉管備料、製作產品零件BOM表，並且確保產品在製造流程執行過程中能於全面良好的狀態下。最重要的是我們想知道在製造汽車電子零件的工廠裡，如何讓生產線流暢，而不會造成延遲出貨。
四、特色：
製作產品零件清單、利用多項產品程序圖、產品作業流程動線圖、Flexsim4系統模擬軟體。
五、研究方法：
1.瞭解製造流程現況。
2.確認工廠現存問題並找出核心問題。
3.利用Flexsim4系統模擬軟體進行模擬分析。
六、結論：
將業務助理的三份表單結合為一張訂貨明細表且不影響原本作業，倉庫料架詳細規劃並編列零件空間以利尋找零件方便，製作產品零件清單讓倉管可以明確地找到產品所有組成零件以及利用多項程序圖改善生產動線，利用Flexsim4系統模擬軟體來改善生產動線的流暢。
七、指導老師評語：
本組利用工業工程傳統流程分析的相關技術，並結合電腦模擬分析的先進技術，針對個案公司進行製造流程分析及生產動線研究，除針對個案公司從接單後到完工運交客戶的流程進行分析，並利用流程分析及系統模擬的技術，根據主要產品生產步驟，逐一分析整體生產動線，並提出佈置改善建議，整體而言，其改善建議具體可行，除可有效縮短顧客下單到出貨的時程外，更可有效降低生產流程中不必要的作業與成本支出。
八、業界認證：
公司名稱：能群企業股份有限公司
負責人：王文能
聯絡電話：( 04 )7615907
評 語：內容充實且實用，切合業界的需求
To Improve the Performance of Production and Facility Layout Planning
Advisor: Sheng Yuen Hsu
Team
Members: Hao-Yu Hsiung, Hung-Chun Wang, Wen-Hsien Li, Yu-Shu Cho,
Hung-Chun Huang, Lo-Hao Huang
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
Take NEYN CHIN ENTERPRISE CO., LTD. as the example, discovers problems among the production processes and try to improve the production performance.
2. Motivation:
(1) Owing to the fast growing of economy and the changeable of automobile electronic components industires, how to improve the delivery efficiency is a very important issue, On time delivery and suitable quality are two important keys to satisfy the customers.
(2) How to finish product on time and keep the quality level to satisfy customer demand are most important issues. From customer ordering to producing, and, delivery, how to improve the production efficiency, the efficiency of facility layout, and the the smoothing of production process are the key elements for the manufacturer to satisfy with customer orders.
3. Purpose:
This research goal mainly is aims at “can the group enterprise limited liability company” discuss the system regulation work interior flow, the warehouse tube prepares materials, the manufacture product components BOM table, and guarantees the product in the manufacture flow implementation to be able under the comprehensive good condition. Most importantly we want to know in the manufacture automobile electron components factory, how lets the production line be smooth, but cannot create the detention to produce goods.
4. Significance:
Reforming the bill of material (BOM), using multi-item process diagram and process line diagram, and simulation package (Flexsim 4) to analyze the facility layout and production flow.
5. Methods:
1. Analysis of production process.
2. Problem analysis and verifying the core problem.
3. System analysis and simulation by simulation package (flexsim 4).
6. Conclusion:
The project reorganized the production proess, three kinds of tables are combined to one table, “ordering list”. The sotck keeping area is restructured by material type and others attributes for reducing the time to pick up. The production flow and facility laout have been rebuilt by simulation analysis and process analysis.
7. Advisor’s Comments:
The project try to used IE traditional skills, like as flow chart and process diagram, to analyze the production process and production flow. The advanced technology, system simulation, is integrated to analyze and verify the attributes of production system of case company. The production processes from customer ordering to delivering are included. Besides, facility layout and production flow are discussed by way of simulation model. Some flow chart and process diagrams are used to verify the production efficiency of five kinds of main products. Finally, most of the suggestions are suitable and useable for the case company to improve the prpduction efficiency and the inefficient process and extra cost will be reduced.
8. Recognize prove of business scope：
Company name：NEYN CHIN ENTERPRISE CO., LTD.
Representative director：Wen-Neng Wang
TEL：( 04 )7615907
Comment：Substantial in content and practical, suits the field the demand
指導老師：李建華
組員：賴盈軒、劉家豪、蔡旻憲、蔡秉彰、洪宗佑
建國科技大學 工業工程與管理系
一、簡介：
對印刷產業而言，生產管理向來是製造產業最重要的關鍵點。本研究以長榮商標印刷公司為例，探討商標印刷品的生產研究。
二、動機：
(一)、了解長榮公司如何進行生產管理。
(二)、了解長榮公司成功的經營經驗。
三、目的：
藉由長榮公司的生產管理流程，了解印刷品的製造流程。探討長榮公司實務與文獻探討的差異性，從中學習如何將所學的理論運用在實務上的經驗。
四、特色：
印刷業之生產管理型態是以訂單式生產為主要特色。公司從接到顧客訂單開始，進行一系列生產管理作業規劃。其中，快速回應顧客需求是最重要的服務目標，生產管理必須依據顧客的要求提供如期、如質、如量的服務水準。
五、研究方法：
本研究以長榮商標印刷公司為例，運用從文獻探討中所提出的競爭力與策略、產能規劃與製程選擇、設施佈置、工作系統設計、品質管理、存貨管理、排程，這7種方面來探討長榮印刷公司的生產管理結構。藉此了解印刷業生產管理的實際情形，並且依據探討長榮公司所整理出來的資料，製作長榮公司SWOT表、流程程序圖、操作程序圖、負荷圖、甘特圖及排程表，進行分析，再提出有助於長榮公司改善生產管理的建議。
六、結論：
本次的專題製作，除了增加課本上的專業知識，同時也學習到實務上的經驗。經由文獻上的探討，讓我們更清楚如何去探討及了解公司的產業結構，並且運用文獻中所學習到的知識，分析公司運作模式的優缺點，進而提出有利於公司的建議。從製作長榮公司SWOT表、流程程序圖、操作程序圖、負荷圖、甘特圖及排程表中，我們獲得了許多實務經驗，不僅充分的將所學的專業知識運用到實務以及專題製作方面，同時經由實地的去了解印刷業工廠的內部生產模式，讓我們在未來面對印刷業產業時，更有信心去挑戰。
七、指導老師評語：
在地緣較遠的新竹工業區印刷廠進行專題研究，進行研討出印刷業生產管理的特殊狀態，是本次研究主要的收穫。希望藉由整個研討過程中，大家學習到實務上如何進行專題研究的方法與步驟，對於未來研究工作的規劃有所助益。
八、業界認證：
公司名稱：長榮商標實業有限公司
負責人：劉憲璋
聯絡電話：(03)5300076
評 語：從專題所學應用在社會工作上，對未來有莫大幫助，面臨失業率越來越高的趨勢，培
養自己成為社會需要的專業人才，正是同學們努力所邁向的目標。
A Study on the Production Management of Label Printing
Advisor: Chien-Hua Lee
Members:
Ying-Shuan Lai, Jia-Hao Liu, Min-Shien Tsai,
Bing-Jang Tsai, Tsong-You Hung
Department of
Industrial Engineering and Management
Chien Kuo Institute of Technology
1. Introduction:
Flow management in production plays a critical role in printing industry. The study takes Chang Rong Label Company as an example to examine the production of label printing.
2. Motivation:
(1)To understand how Chang Rong Label Company manages their production.
(2)To appreciate the successful operations and management of Chang Rong Label Company.
3. Purpose:
Based on the flow management in production of Chang Rong Label Company, the study attempts to understand the production flow of label printing, examines the methods the company is using for managing production flow against the backdrop of the literature, and learns how to apply theory to practice through the study.
4. Significance:
The printing industry characterizes the production against purchase orders. Upon the receipt of a purchase order, the company develops a set of production plan. Promptly responding to customer’s requirements is the top priority. The production management must ensure the achievement of objectives, e.g., quality, quantity, and timeliness.
5. Methodology:
The study takes Chang Rong Label Company as the study subject. It identifies and summaries the production management of the company against the competitiveness and strategies, capacity planning, process selection, proper facilities layout, working system design, quality management, inventory management and job scheduling in the literature. It conducts analysis and develops SWOT, flow process chart, operation process chart, load chart, Gantt chart and scheduling out of data derived from findings, and presents recommendations as references to the company for improvement of production management.
6. Conclusion:
The study not only helps us increase the knowledge about a certain industry but also learn from experience in practice. Based on the literature review, we know how to examine and appreciate the production management of a company, analyze the strengths and weaknesses of the model that the company is using, and presents recommendations as references to the company for improvement. We learned from experience in the development of SWOT, flow process chart, operation process chart, load chart, Gantt chart and scheduling. Through the practice driven and reality based study, we can not only apply what we have learned into practice, but also understand in depth the production model of a printing factory and have more confidence to challenge it.
7. Advisor’s Comments:
To conduct a study on a printing factory that is located in Hsinchu Industrial Park and find out what specifically characterizes the printing industry. I hope everybody has already learned how to put into practice the methodology and procedures of conducting a study in the future.
8. Comments from the Study Subject:
Company name：Chang Rong Label Company
Representative director：Shien-Chang Liu
TEL：(03)5300076
Comments： Putting into practice the learned theories is beneficial to your future. Facing increasing
difficulties finding a job, how to nurture and develop yourself and get yourself on the right track becomes the objective that you should work toward.
指導老師：林宗南
組員：陳淳昱、劉特佑、龔上瑋、鍾逸儒、蘇銘賢、林建家
建國科技大學 工業工程與管理系
一、簡介：
本專題主要以抽樣計畫為主軸，並藉由現場訪談與企業所實施的抽樣標準的層面下透過文獻與資料的參考，以目前企業所使用的MIL-STD-105E作為出發點，對相關抽樣計畫的各種問題做進一步的討論，為一般企業提供品質管理在實施問題的解決方法，並將MIL-STD-1916在文獻探討的部分做初步介紹，建議將此抽樣計畫作為施行目標，並以抽樣計畫是否具有可替換性的考量下，提供MIL-STD-105E與MIL-STD-1916的轉換表，希望藉此為企業的品質績效更具加分效果。
二、動機：
瞭解抽樣計畫在業界的實施現況，比較實際情況與理論上的差異，探討抽樣計畫實務上的問題，並提出改善的建議。
三、目的：
1. 品質概念的建立。2. 抽樣計畫的介紹。3. 實務上常見問題的探討。4. 針對問題提出解決方法及改善。
四、特色：
1.業界常見抽樣問題的探討及提出解決的方案。2.美軍標準105E與1916之轉換程序介紹。
五、研究方法：
本專題透過品質管理課程的知識，並參考與抽樣檢驗方面相關文獻資料，加以學習業界專家與學者對於抽驗檢驗的見解與經驗，在由品管實施與理論間的分歧處，加以探討並建立本研究的基本架構。
六、結論：
1.抽樣檢驗是品質把關的工具之一。
2.實務上也應照不同品質表現適當的給予調整抽樣計畫。
3.無絕對的抽樣檢驗觀念，只有較為妥當抽樣計畫與最佳的處理方法。
七、指導老師評語：
內容完整，可做為業界執行抽樣計畫的參考。
八、業界認證：
公司名稱：新益機械公司
負責人：黃啟成
聯絡電話：(04)26238181
評 語：切合業界需要
Investigation of Industrial Implementation
Conditions of Sampling Plan
—Exemplifying Shin-I Machinery Work Co., Ltd.
Advisor: Tsung-Nan Lin
Members: Chen,Chun-yu, Teyu Liu, Shang-wei Kung, I-ju Chung, Ming-hsien Su, Chien-chia Lin
Department of Industrial Engineering and Management
Chienkuo
Technology University
1. Introduction:
The main topic of this project is on sampling plan. Taking MIL-STD-105E, which is used by current corporations as a starting point, further discussions regarding various types of sampling plan problems is carried out through on-site interviews, corporate implemented sampling standards, and references of documents and data. Also, this project will provide corporations the resolutions for quality management implantation problems, and will further introduce MIL-STD-1916 in the literature review. It is recommended to use this sampling plan as the target of implementation. Under the consideration of whether sampling plan is interchangeable, it will provide the MIL-STD-105E and MIL-STD-1916 conversion chart. Through this, it is the hope of this study that corporations will achieve even more desirable quality results.
2. Motivation:
To find out the implementing situation of the sample plan for industry and compare the differences between the reality and theory. To inquire into the practical problems of sample plan and suggest the advice of improvement.
3. Purpose:
1. To set up the concept of quality.
2. To introduce the sample plans.
3. To inquire into the common practical problems.
4. To aim at the problems and suggest the advice of solving and improving.
4. Significance:
1. The inquiry of common sample problems in business scope and the suggestions of solving project.
2. Introduction of the transforming procedures of MIL-STD-105E and MIL-STD-1916.
5. Methods:
The project, through the knowledge of quality management, consulting and sampling the related data of inspecting, is further going to learn the experts' and scholars' experiences and viewpoints in sample inspecting in business scope.
6. Conclusion:
1. Sample inspecting is one of the means of Q.C.
2. According to the actual situation of the different quality, it's needed to adjust the sample program properly.
3. No definite idea of sample inspecting, just appropriate sample program and the best solution of handling.
7. Advisor’s Comments:
The content is complete and can be consulted to implement the sample plan by business scope.
8. Recognize prove of business scope：
Company name: Shin Yi Machine Co.
Representative director: Chi-cheng Huang
Tel: (04)26238181
Comment: Suit the demand of business scope.
以ISO9000品質管理系統為基礎，運用TTQS及ISO10015觀念手法推動企業教育訓練體系
指導老師：廖仁傑
組員：鄭支涵、粘思潔、陳香玲、蘇承豐、許祐誠
建國科技大學 工業工程與管理系
一、簡介：
本專題乃針對ISO9000 (國際品質管理系統)的相關要求、ISO10015 (國際教育訓練品質培訓指南)的具體指導方式以及TTQS (台灣訓練品質系統)的具體推動與評核模式之探討做為研究主題，並提出一套可供企業推動教育訓練之「From-To」整合性架構，且尋求企業實務案例的驗證。
二、動機：
企業面對經營環境的瞬息萬變，必須不斷提升人力素質，才能保持企業的競爭力。為了要達到這個目的，以往企業各組織部門均藉由推動教育訓練以及人力資源管理相關的個別活動，以提升人力素質，進而改善員工的作業績效。但是，如何以整體性的考量來推動教育訓練政策，這已成為當前企業的一個重要議題。
三、目的：
在企業普遍重視提升企業訓練績效及人力資源管理品質之議題趨勢下，本專題以當前台灣人力資源管理最受重視的ISO9000(國際品質管理系統)、ISO10015(國際教育訓練品質指導綱要)及TTQS(台灣訓練品質系統)三大系統為基礎，印證一套有效的教育訓練推動架構。
四、特色：
本專題是運用ISO9000以及ISO10015的體系，延伸融入到TTQS的架構，希望可以讓業界能夠有一個更完整的企業教育訓練體系。
五、研究方法：
由整體性的角度思考如何推動教育訓練以提升全公司人力資源管理的績效，本專題以下列步驟進行教育訓練推動架構之整合性探討：
1.探討ISO9000 (國際品質管理系統) 中對於「教育訓練」以及「人力資源管理」之相關要求。
2.探討 ISO10015 (國際教育訓練品質指導綱要) 中對於「教育訓練」以及「人力資源管理」之具體指導方式。
3.探討TTQS (台灣訓練品質系統) 中對於「教育訓練」以及「人力資源管理」之具體推動與評核模式。
4.驗證一套可供企業推動教育訓練之整合性架構，以提升人力素質與作業績效。
5.進行實務案例驗證。
六、結論：
此次專題研究中，本專題探討了當前台灣人力資源管理最受重視的三大系統 ISO9000(國際品質管理系統)、 ISO10015(國際教育訓練品質指導綱要)及TTQS(台灣訓練品質系統)，瞭解了一套有效的教育訓練推動方式以及教育訓練績效評估體系。除此之外，也藉由企業實證研究來驗證了TTQS(台灣訓練品質系統)確實是一套提升品質的有效利器。
七、指導老師評語：
專題之成果，除了可以讓學生印證課堂所學外，也有助於其未來投身職場從事企業教育訓練推動以及教育訓練績效評估作業。
八、業界認證：
公司名稱：台中縣工業會附設職訓中心
負責人：羅健原 副主任
聯絡電話：(04)25262934
評 語：認同專題所提出之建議模式與結論
A Human Resource Management and Training System Under ISO 9000 QMS Structure, Using TTQS and ISO 10015 Concepts
Advisor: Ren-Chieh Liao
Members: Zhi-Han Zhen,Sih-Jie Nian,Hsiang-Ling Chen,Cheng-Feng Su,Yu-Cheng Hsu
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
In our project, we compared and analyzed the training and human resource management requirements/ guidelines/ certification requirements among ISO 9000, ISO 10015 and TTQS. We proposed an overall training system promotion model using a “ From-To” concept, and concluded that TTQS can be used as a powerful tool in enhancing human resource quality and operation performance. A business verification case-study was conducted in our project, showing TTQS can be used to improve business’s training quality.
2. Motivation:
Facing the rapid changes of management environment, businesses need to continuously enhance their human resource quality to ensure competency. To reach such a goal, individual department of company conducted training and human resource activities. But, how to promote an overall training system under an integrated viewpoint is now becoming an important issue.
3. Purpose:
Under the emerging trend on training performance and human resource management quality, our project try to observe a human resource management and training system under ISO 9000 QMS structure, TTQS and ISO 10015 concepts.
4. Significance:
Both structures of ISO9000 and ISO10015 were discussed in our project, and then integrated into TTQS consideration. We hope can bring to businesses an overall training system.
5. Methods:
5-steps as followed were taken in our project to study how to find an integrated system to improve training performance:
(1). to discuss those clauses about “training “and “human resource management “in ISO9000 system;
(2). to discuss those clauses about “training “and “human resource management “in ISO10015 system;
(3). to discuss those clauses about “training “and “human resource management “in TTQS system;
(4). to find an integrated system for businesses’ training, to improve human resource quality and operation performance;
(5). to conduct case verification in business.
6. Conclusion:
In our project, after comparing and analyzing the training and human resource management requirements/ guidelines/ certification requirements among ISO 9000, ISO 10015 and TTQS, we verified an effective training system promotion model and evaluation system-TTQS. A business verification case-study was conducted in our project, showing TTQS can be used to improve business’s training quality.
7. Advisor’s Comments:
Result of this project can be used, by team members, to verify what had learned during those past related subjects at school. Besides, this will helpful for team members for their future jobs on training promotion and training performance evaluation in business.
8. Recognize prove of business scope:
Company name：Training Center of Taichung County Industry Association
Representative director：Chien-Yuan Lo ( Deputy Director )
TEL：(04)25262934
Comment：Agree the proposed model and conclusions of this project.
建置結合ISO9000、ISO14000、OHSAS18000與SA8000 之企業整合性管理模式
指導老師：廖仁傑 老師
組員：張誌顯、余啟賓、李洪憲、粘詩遠、丁振彥
建國科技大學 工業工程與管理系
一、簡介：
本專題參考國內外相關文獻及實際企業已建立管理系統之經驗，依據ISO9001、ISO14001、OHSAS18001與SA8000管理系統之條文架構及內容屬性，並歸納整理企業實務所建立之個別管理體系的現況與執行成效，融入於P-D-C-A 模式進而建立IMS (Integrated Management System) 管理系統，且在 PDCA (規劃、執行、考核、矯正) 循環中定義出推動關鍵步驟與注意事項。本專題開發的模式可直接應用至企業界，以利提升企業整體之競爭力，作為企業邁向永續發展之後盾。
二、動機：
當今盛行於國際的驗證體系中，品質 (ISO9000)、環境 (ISO14000)、職業安全與衛生 (OHSAS18000) 與企業社會責任 (SA8000) 是企業永續經營不可或缺的趨勢，而整合這四種管理系統於企業經營流程中，更是時勢所趨。
三、目的：
本專題以ISO9000品質管理系統為基礎，建立整合ISO14000、OHSAS 18000及SA8000之整合管理系統 (Integrated Management System, IMS)，藉以提升企業經營績效，深入研析整合理念。
四、特色：
本專題依據ISO9001、ISO14001、OHSAS18001與SA8000管理系統之條文架構及內容屬性，並歸納整理企業實務所建立之個別管理體系的現況與執行成效，融入於P-D-C-A 模式進而建立IMS (Integrated Management System) 管理系統，且在 PDCA (規劃、執行、考核、矯正) 循環中定義出推動關鍵步驟與注意事項。
五、研究方法：
為了發展出整合系統的設計與評估方法，本研究擬先進行管理文獻及相關研究手法與案例之探討，接著發展提出一個整合性推動架構
(一) 將國際驗證體系執行比較。
(二) 將國際驗證體系共同條文之整合。
(三) 提出整合推動架構。
六、結論：
企業面對國際化的競爭壓力，建置品質、環境、安全衛生與社會責任系統，落實運作並通過驗證是企業必備的競爭力。基於ISO9000、ISO14000、OHSAS18000及SA8000四者相同之P-D-C-A理念與推動架構，本專題研究提出了一個整合並能同時一併處理四者問題之管理系統，如此不但可符合標準要求指引通過驗證，並考量擴大各管理系統之效果與效率。
七、指導老師評語：
專題之成果，除了可以讓學生印證課堂所學外，也有助於其未來投身職場從事ISO 9000/ ISO 14000/ ISO 18000/ SA 8000 系統整體建置以及驗證作業。
八、業界認證：
公司名稱：貝爾國際驗證股份有限公司
負責人：王聖同 經理
聯絡電話：(04)23592198
評 語：認同專題所提出之建議模式與結論
The Integration of ISO9000, ISO14000, OHSAS18000 and SA8000 Systems as an Integrated Management System for Enterprises
Advisor: Ren-Chieh Liao
Members: Chih-Sian Chang, Ci-Bin Yu, Hong–Slan Li, Shih-Yuan Nien, Jhen-Yan Ding
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
Referring to domestic and foreign literatures, on those four systems, and some business practices in Taiwan, our project proposed an IMS (Integrated management System) for ISO 9000, ISO 14000, OHSAS18000 and SA8000. After comparing and analyzing of four systems’ clauses architectures and contents, our proposed model was based on the P-D-C-A structure. We also clarify detailed guidelines and key characteristics of each state during implementing such an integrated model. We believe such a model can help businesses improve their competency, and toward a continuous improvement status.
2. Motivation:
Nowadays, of all those popular certification systems in the world, quality (ISO9000), environment management (ISO14000), occupational safety and health (OHSAS18000), and social responsibility (SA8000) are major trends for continuously business management. Moreover, the combination of those four systems into the daily operational processes of enterprise is becoming the current trend.
3. Purpose:
In order to help enhance business management performance, this project try to build an Integrated Management System (IMS) combining ISO14000, OHSAS 18000 andSA8000, based on ISO9000 Quality Management System.
4. Significance:
According to four systems’ clauses architectures and contents, and referring to businesses’ practical experience and performance, we establish an integrated model. Such a proposed model was based on the P-D-C-A structure, and some key processes were suggested.
5. Methods:
3-steps as followed were taken in our project to study how to find an integrated system to improve business performance:
(1) to discuss those individual clauses in ISO 9000, ISO 14000, ISO 18000, and SA 8000 systems;
(2) try to integrate those clauses among ISO 9000, ISO 14000, ISO 18000, and SA 8000 systems;
(3) to propose an integrated system.
6. Conclusion:
Facing the global competition pressure, implementation and certified of quality management system, environment management system, occupational safety and health management system, and social responsibility system are now becoming necessary competence. Because of the same philosophy and goal of those above four systems (ISO 9000, ISO 14000, ISO 18000 and SA 8000; all using P-D-C-A loop and for business management), our project proposed an integrated four-in-one management system economically and cost-effectively. Such an integrated system can be applied to all individual certification system (ISO9000, ISO14000, OHSAS18000 and SA8000), and the synergy of integration can enhance the management efficiency and effectiveness.
7. Advisor’s Comments:
Result of this project can be used, by team members, to verify what had learned during those past related subjects at school. Besides, this will helpful for team members for their future jobs on ISO 9000/ISO 14000/ ISO 18000/ SA8000 systems establishment and certification in business.
8. Recognize prove of business scope：
Company name：AFAQ/BestCERT, LTD
Representative director：Shen-Tung Wang ( Manager )
TEL：(04)23592198
Comment：Agree the proposed model and conclusions of this project.
指導老師：何志勤
組員：王又霆、賴昱樺、黃千瑞、曾建智
建國科技大學 工業工程與管理系
一、簡介：
本專題研究是以生產流程再造為研究主題，以宏偉企業股份有限公司為研究對象。宏偉公司為傳統製造工業，本組利用生產流程的知識與技術再造來強化企業的競爭優勢。
二、動機：
環保意識抬頭，宏偉公司因政府法令規定必須改變生產產品與流程。本研究對工廠作業流程再造進行研究。
三、目的：
本研究係針對宏偉工廠的內部生產系統進行研究，保留原有的優點及改善其缺點，讓工廠的生產部門減少成本並提高產能。
四、特色：
本研究對業界常見生產管理問題進行探討及提出解決的方案、並對生產流程程序改善前後做比較。
五、研究方法：
本小組使用下列方法進行研究：製程分析、生產系統分析、空間規劃與活動關係分析、工廠佈置、物料搬運系統、設施位置的選擇。
六、結論：
本組收集了公司的資料及各種流程程序圖，進行研究分析並加以改善，幫助公司實際產能提昇。
七、指導老師評語：
報告內容完整，可做為業界生產管理相關問題的執行參考。
八、業界認證：
公司名稱：宏偉企業股份有限公司
負責人：賴勤讀
聯絡電話：(04 ) 8521020
評 語：切合業界需要
A Study of The Enterprise Production Procedure Reengineering-Taking Hon-Wei Company as An Example
Advisor: Chin-Cheng Ho
Members: You-Ting Wang, Chian-Ruey Waung, Yu-Hua Lai, Chien-Chih Tseng
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
The topics of this study is the production procedure reengineering and takes Hon-Wei Company as a research object. This company is a traditional process industry. The research group utilized the knowledge and technology of production procedure to reengineering the enterprise and strengthen their competition.
2. Motivation:
Because environmental consciousness resumes, Hon-Wei company had to change their products and reset the production procedure in order to comply the government’s regulation. This study was conducted the research to reengineering the manufacturing procedure of the factory.
3. Purpose:
This study is executed a research to the internal production system of the factory. It will keep the existing advantage and improve its shortcoming, make the production division to reduce the cost and raise their capability.
4. Significance:
This research was discussed the common problems of production management in industry and proposed solving methods. It also made a comparison between the before and after improving production procedure.
5. Methods:
The team used following methods to conduct this study: manufacturing process analysis, production system analysis, space planning and activity relation analysis, factory layout, material handling system, facility location selection.
6. Conclusion:
This group has collected datum and various procedure charts of the company to conduct research and analysis. It can promote their production capability actually.
7. Advisor’s Comments:
The content of the report is intact. It can be the reference for the relevant problems of production management in industry.
8. Recognize prove of business scope：
Company name：Limited Company of grand enterprise
Representative director：Lai Qin reads
TEL：(04 ) 8521020
Comment：Suit the industry to need
指導老師：張玉琪
組員：王慧茹、林欣怡、周玲蓉、劉雅菁、蕭文俞、林琮偉、李俊義
建國科技大學 工業工程與管理系
一、簡介：
本專題收集餐廳相關文獻及專家學者之理論，來針對這樣的因素作為探討的根本，以水舞饌複合式餐廳之研究來做討論，討論著顧客關係管理這個議題，並以資料挖礦為主軸去探討顧客關係管理。
二、動機：
近年來，隨著社會變遷、經濟的繁榮、消費水準的提昇，國人除了追求生活品質外、更重視精緻健康及結合電子化的餐飲服務。而想要讓顧客一直不斷的來往消費而不流失，其實最重要的是如何透過顧客取得資料、保留及加強與顧客間關係的發展，以創造顧客價值，因此顧客也能夠獲得所需要的服務與需求，顧客就會常常來消費，同時餐廳也能獲得預期之利潤，達到互利的結果。
三、目的：
本研究顧客關係管理系統為基礎，以人工收集資料系統與POS系統收集經分析經資料挖礦而修正評估後形成決策，藉以提升餐廳與顧客的關係、顧客滿意度及顧客忠誠度
四、特色：
以資料挖礦為主軸去建構一個顧客關係管理系統，而這個顧客關係管理系統是用人工收集資料系統與POS系統的收集所得的資料建構而成，方便我們可以從龐大資料量中，掘取以規則形式或其他模式所表達的知識，讓系統的使用者利用資料挖礦就可以有效的整理出有利用價值的資料
五、研究方法：
我們以顧客關係管理系統架構圖分析，主要還是以資料挖礦系統做分析顧客與員工，從資料庫的資料或與顧客的互動中蒐集資料，作為提高顧客價值的決策參考，以增進顧客來到水舞饌消費的次數。
六、結論：
求提升本店成功的管理方式，其目的之一是要協助本研究對象與顧客關係的連結：新客戶的招攬、保留舊客戶、提供顧客服務及進一步提升本研究對象和客戶的關係，並運用市場行銷工具，提供創新個人化的顧客交談和服務，輔以相應的資訊系統或訊息技術如知識挖礦和數據庫行銷來協調本店與顧客間在銷售、行銷以及服務上的互動。
七、指導老師評語：
本組同學的專題是以構建顧客關係(CRM)管理系統以提高顧客滿意度、維繫顧客關係，並提共有助業者經營決策參考之資訊為主要目的，同學們所規劃的CRM系統已稍具實用之雛形，相信對業界有一定程度的幫助。
八、業界認證：
公司名稱：荷豐餐飲有限公司
負責人：黃彩琴
聯絡電話：(04)8397540
評 語：同學們在張老師的帶領下很認真投入顧客關係管理系統的規劃，過程中的產出也對本公司有相當程度的幫助，可以協助我們從顧客的觀點來看問題，他們規劃的顧客關係管理系統可以協助我們提供更好的服務給顧客。
An System Design of Customer Relationship Management on the Restaurant - A Case Study of the Ho Fon Restaurant Company
Advisor: Yu-Chi Chang
Members:Hui-Ju Wang、Hsin-Yi Lin、Ling-Jung Chou、Ya-Ching Liu、Wen-Yu Hsiao、
Tsung-Wei Lin、Chun-Yi Li
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
Of this topic collects theory of the dining room related literature and the experts, aims at such factor to take the discussion the basis, the compound expression dining room makes the discussion by Shui Wuzhuan research, discusses the customer to relate manages this subject, and mines take the material as the main axle discusses the customer to relate the management.
2. Motivation:
In recent years, along with the social change, economical prosperous, the expense standard's promotion, the people besides the pursue life quality, took the fine health and the union computerization dining service. But wants to let the customer unceasing communication expend but does not drain, how actually to penetrate the customer to obtain the material, to retain and to strengthen the development which most importantly relates with the customer, creates the customer value, therefore the customer can also 夠 obtain the service which and the demand needs, the customer will frequently expend, simultaneously the dining room can also obtain anticipates the profit, will achieve mutually beneficial the result.
3. Purpose:
This research customer relates the management system management system is a foundation, mines by the manual collection material system and the POS system collection after the analysis after the material revises the appraisal forms the decision-making, so as to promotes the dining room and customer's relations, the customer degree of satisfaction and the customer loyalty
4. Significance:
Mines take the material as the main axle constructs a customer to relate the management system management system, but this customer relates the management system management system is becomes with the manual collection material system and the POS system's collection obtained material construction, facilitates us to be possible from the huge material quantity, digs takes the knowledge which expresses by the regular form or other patterns, lets system's user mine using the material may the effective reorganization have the use value material
5. Methods:
We analyse with customer's relation administrative system structure chart, dig the ore system to make to analysis customer and staff as a means of the material mainly, from the materials or collecting the materials with the customer's interdynamic of the database, consult as the decision of improving customer's value, number of times of water dance food consumption by promoting customers.
6. Conclusion:
Asks to promote the head store successful mode of administration, one of its goals is must assist linking which this object of study and the customer relate: The new customer gathers, retains the old customer, to provide the customer service and to further promote this object of study and the customer relations, and using the market marketing tool, provides the innovation personalization the customer conversation and the service, auxiliary mines by the corresponding information system or the news technology like knowledge with the database marketing is coordinated between the head store and the customer in sales, the marketing as well as the service interaction.
7. Advisor’s Comments:
This group of schoolmate's topic is by constructs the customer to relate (CRM) the management system management system to enhance the customer degree of satisfaction, to maintain the customer to relate, and raises altogether is helpful information of the entrepreneur operating decisions reference is the main purpose, the CRM system which schoolmates plan has had the practical embryonic form slightly, believed that has the certain extent help to the field.
8. Recognize prove of business scope：
Company name：Tsai-Chin Huang
Representative director：lotus plentiful dining limited company
TEL：(04)8397540
Comment：Schoolmates are very earnest under the Mr./Mrs. Zhang leadership invest the customer to relate management system management system's plan, in the process deliver also have the suitable degree help to this company, may assist us to look at the question from customer's viewpoint, they plan the customer relates the management system management system to be possible to assist us to provide a better service to give the customer.
指導老師：蔡文豐
組員：馬紹鈞、李丞斌、黃鈺至、賴世明、王俊淵、張騏麟
建國科技大學 工業工程與管理系
一、簡介：
本專題是針對顧客滿意度之調查做研究，我們對於潛能劍道館的消費者進行問卷調查分析，並將各個項目進行問題與對策，以幫助潛能劍道館了解本身尚有哪些改善空間。
二、動機：
潛能劍道館在創意文化產業中雖然已漸漸步入軌道，但學生流動率太大、因為劍道館尚有諸多問題未察覺。
三、目的：
本研究目的在於探討創意文化產業中的劍道館，其消費者對於潛能劍道館的滿意度及需求。
四、特色：
利用消費者的基本資料及滿意度項目，並發展出問題與對策。
五、研究方法：
透過問卷調查把內容相關問題統計成數據，再加以討論消費者的滿意度為何，彙整數據過後，探討其差異性較大的數值，並個別提出討論及針對問題擬定改善之對策。
六、研究成果：
從問卷調查中，了解消費者對於潛能劍道館的意見，並針對場地與環境、設備及安全措施、滿意度等，進行改善及品質提升的需求，提高劍道館的品質。
七、結論：
我們期望潛能劍道館在獲得問卷調查分析結果及建議之後，能更加奠定劍道館的經營方針，在創意文化產業中，脫穎而出，走出屬於一條自己的康莊大道。
八、指導老師評語：
本專題以創意文化角度切入劍道館，探討顧客滿意度。提出具體改善建議，對業者具有貢獻。
九、業界認證：
公司名稱：潛能劍道館
負責人：李鴻明先生
聯絡電話：04-36001213；04-36005877
評 語：
A study of Customer Satisfication
─An Example of Creactive Culture Industry
Advisor: Wen-Feng Tsai
Members: Shao-Jun Ma, Cheng-Bin Li, Yu-Zhi Huang, Shi-Ming Lai, Jun-Yuan Wang, Qi-Lin Zhang
Department of
Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
This study explores the customer satisfaction through the investigation of questionnaire in the kendo hall. Analyze the Problems and provide suggestions to help the kendo hall to understand their improvement space.
2. Motivation:
Due to the students’ turnover is too high it must be have some problems in the kendo hall.
3. Purpose:
The purposes are to explore the kendo hall in creative culture industry, their consumer’s requirement and satisfaction.
4. Significance:
Using the consumers’ information to find out problems and develop suggestions.
5. Methods:
Questionnaire investigation and analysis
6. Conclusion:
Through the suggestions, this study can provide the kendo hall to improve the operation quality and create the business policy.
7. Advisor’s Comments:
This study explores the kendo hall’s customer satisfaction in the creating culture industry. These suggestions are a contribution to the kendo hall.
8. Recognize prove of business scope：
Company name：Qian Neng Kendo Station
Representative director：Hong-Ming Li
TEL：04-36001213；04-36005877
Comment：