組別：[A1] [A2] [A3] [A4] [A5] [A6] [A7]
指導老師：蔡文豐
組員：李幸儒、黃楣如、陳姿樺、王冠崴、王上毓、洪維鴻、曹原銘
建國科技大學 工業工程與管理系
一、簡介
本專題報告在於研擬仿真服務型機器人的生產目標與策略、行銷目標與策略、以及維修目標與策略。
二、動機
服務型機器人的開發逐漸受到重視，建國科技大學正好有這樣的一個研究計畫，本組帶著信心參與此項研究計畫。
三、目的
首先對服務型機器人之功能與發展現況進行瞭解，接著以機器人的生產目標與策略、機器人的行銷目標與策略、機器人的維修目標與策略，作為本組之研究目的。
四、特色
以目標與關鍵因素來建構出相對應之策略
五、研究方法
文件研究法與目標-策略分析法
六、結論
生產方面是以低成本、高品質及短交期生產，以零組件回收再利用於其他新、舊機器人，並配合電腦化管理制度來建立服務型機器人之生產作業。而在行銷方面是以訂定合理價格、運用適當及有效的促銷手法來擴大機器人的銷售及租用，並建立產銷分離制度，以擴大行銷網，確保業務安全。最後，在維修方面須建立機器人標號及使用者資料庫，以利維修工作在低成本之作業進行，以及保護使用者的隱私避免產生法律責任問題，並建立出貨調度及使用狀況監控制度。
七、指導老師評語：
通力合作完成報告
八、業界認證：
公司名稱：建國科技大學研究發展處
負責人：鄭耀輝 研發長
聯絡電話：(04)7111111#1700
The Strategies of Marketing,
Production, and Maintenance for
Humanoid Service Robot
Advisor: Wen-Feng Tsai
Members: Hsing Ju Li, Mei Ju Huang, Tzu Hua Chen, Kuan Wei
Wang,
Shang Yu Wang, Wei Hung Hung, Yuan Ming Tsao
Department of Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
This report present about the study of the goal and strategies of production, marketing, and maintenance of humanoid service robot.
2. Motivation:
People increasingly attach importance to the development of service robot. Chienkuo Technology University happened to have such a project. Our project is now on the stage of experiment and trial. However, we still work on this project with confidence.
3. Purpose:
The purpose of our team is based on the present function and development of service robot, the production goal and strategies of service robot, the marketing goal and strategies of service robot, and themauntenance goal and strategies of service robot.
4. Significance:
Construct the strategies by their objectives and critical factors
5. Methods:
Documentation study method and Objective-strategy analytic method
6. Conclusion:
In production, we expect to produce the service robot of good quality in a low cost and in short production time. Furthermore, we aim to use the recycled components on new and old robot. In addition, we will design a computer system to manage and allocate service robot. In marketing, we are to set a reasonable price and adequately advertise our robot for both sale and rental. Besides, we will establish a supply chain that separates production and marketing, so as to extend sale areas wild and to ensure the security of salesmen. Finally, in service, we will build up serial numbers for each robot and user database; in this way, we can reduce the afterward service cost, protect our customers’ privacy, avoid any legal problems, contribute to the high speed of product delivery and monitor every step.
7. Advisor’s Comments:
Collaborate to achieve the report
8. Recognize prove of business scope：
Company name：Division of Reseach & Development, Chienkuo Technology University
Representative director：Yaug Fea Tseng
TEL：04-7111111#1700
指導老師：黃宇彤
組員：陳罡熙、林聖浩、許家華
建國科技大學 工業工程與管理系
一、簡介：
本研究是從運祺吊車公司的顧客歷史資料中，做出顧客價值趨勢分析，並依此價值分析，分析出問題所在，以便進行企業與顧客間的關係改善。
二、動機：
目前運祺吊車公司所有的顧客資料及相關交易紀錄仍是以手工處理，且未將顧客加以分類，無法正確掌握顧客的價值。
三、目的：
分析出問題所在，以便進行企業與顧客間的關係改善。然後針對不同類型的顧客，從行銷和服務面來加強 顧客關係；除此之外，當以員工激勵制度來增強員工向心力及改善員工服務態度。如此能將提高顧客滿意度和忠誠度，進而帶給企業長久的利益。
四、特色：
1. 了解顧客真正的需求與期望
2. 掌握住具價值顧客，進而把握住商機
五、研究方法：
1. Arthur Hughes (1994)的RFM分析方法，做出顧客價值趨勢分析
2. Goodman的判定方法，分析出忠誠顧客、機會顧客、消極顧客及即將流失顧客四種類型
3.肖東軍(2005)的金字塔分析模式，分析出頂端客戶、高端客戶、中端客戶以及低端客戶
六、結論：
本研究方法係藉由文獻與個案探討，並收集個案相關資料，經由Arthur Hughes (1994)的RFM、Goodman的判定方法及肖東軍(2005)的金字塔分析模式進行研究評估，進而提出建議作法。
七、指導老師評語：
整體規模表現尚佳，唯文中有部分需修正。
八、業界認證：
公司名稱：運祺吊車公司
負責人：陳敏忠
聯絡電話：(04)8292829
評 語：很好
Customer Value Analysis of Yuan-qiu Crane Company For Example
Advisor: Yu-Tung Huang
Members: Gang-Shi Chen,Sheng-HaoLin,Chia-Hua Hsu
Department of Industrial Engineering
and Management
Chienkuo Technology University
Introduction:
In this study We analyze the historical transaction records of Yung-qiu Crane Company to find out problems in Order to improve the relationships between the company and the customers.
Motivation:
We take Yuan-qui Crane Company as our study target. The company keeps all its customer date and related deal Records manually, and hasn’t sorted its customers either. There fore, the company can’t enjoy the advantage of the customers.
Purpose:
The purpose of this study is to find out customer value of the company. Then, we can plan different marketing Strategies to promote to different customers. Other wise, we can encourage employees to strengthen their hope toward future and their attitude toward to the customers. As a result, the satisfaction and loyalty of the customers will certainly be heightened and the profits of the company will also be guaranteed.
Significance:
To understand how customer’s real need and expectation in advance.
Keeps the satisfaction and loyalty of the customers, and sieges business opportunities.
Methods:
We use the RFM method of Arthur Hughes (1994) to analyze the date. Goodman Analysis Method was used to divide the customers of the company into four parts：Loyal Customers, Chance Customers, Negative Customers and those who no longer consume. Pyramid Analysis Model of Dong-gun Xiao(2005)was applied to group customers as：1.Top Customers,2.High Customers,3.Middle Customers,4.Low Customers.
Conclusion:
This study utilized the case study and Arthur Hughes(1994)method, through and Dong-gun Xiao(2005)analysis to explore the customer value. Then make recommendations.
Advisor’s Comments:
The overall performance is good, just a small part of the content need to be amended.
Recognize prove of business scope：
Company name：Yuan-qiu Crane Company
Representative director：Min-Zhong Chen
TEL：04-8292829
Comment：Well down
指導老師：楊哲維
組員：林芷佑、蘇家慧、黃建誠、廖逢元、邱雨軒
建國科技大學 工業工程與管理系
一、簡介：
近年來，直銷業在世界各地油然而生，但仍有很多人認為「直銷」或是「多層次傳銷」就是老鼠會，是藉由拉人頭入會的非法傳銷手法來斂財，更造成很多莘莘學子因誤認不清而誤入歧途，小者財損，大者誤蹈法網而終身遺憾。因此我們想藉由本專題來針對直銷體系進行探討，並以直銷業的龍頭－安麗(Amway)直銷（傳銷）公司為例進行一序列的研究。
二、動機：
直銷業手法為採用大量的「人」作為主要的傳播媒介，但直銷組織為了擴大其規模，究竟還運用了哪些策略？而該公司與直銷商之間的關係又衍生出怎樣的組織結構？像這樣無明確約束力的組織，究竟具有怎樣的組織特色？另研究個案安麗公司，何以能夠揚名國際，業績永遠穩坐直銷業寶座之前10名，是否是它的傳銷手法有所不同？亦或是它的獎勵制度吸引人們會想去參加？這些問題都是誘發本組的研究動機。
三、目的：
一是瞭解該公司的創業特點在於何處，二為分析該公司的獎勵制度且舉例說明其獎金的計算方法；最後則是將該公司特有的物流體系與e化作業優點加以剖析，以瞭解該公司之所以能再創事業高峰的原因。
四、特色：
⒈先從各種行銷模式進行探討
⒉再進行相關直銷體系的優劣分析
⒊剖析安麗直銷事業的特點
⒋列舉安麗直銷的各種獎勵制度並舉例運算
⒌針對安麗直銷的物流及e化現況進行分析
五、研究方法：
使用歸納及驗証法將蒐集文獻進行彙整分析及運算
六、結論：
經由本專題製作，讓本組瞭解「直銷」或「多層次傳銷」與老鼠會的差異，另對安麗公司的內部管理機制、嚴密的層級關係及一流獨特的階梯培訓皆有深刻的印象；此外對於經銷商的管理、員工激勵的辦法及薪酬等全都是安麗公司與眾不同的地方，也是今天它所以能取得成功的原因。
七、指導老師評語：
全組分工完善，團隊成員態度主動積極，成效顯着。
八、業界認證：
公司名稱：三霖企業
負責人：柯淑娟
聯絡電話：(0916)070235
評 語：
1.該組學生探討用心，切合主題。
2.研究成果符合業界需求
A Study of the Direct Selling System-
Taking Amway Co. as an Example
Advisor: Jer- Weir Yang
Members: Chih Yu Lin, Chia Hui Su, Chien Cheng Huang, Feng Yuan Liao, Yu Hsuan Chiu
Department of Industrial Engineering and Management Chienkuo Technology University
⒈Introduction:
In the recent years, the direct selling business has grown in abundance and somewhat suddenly over the entire world. However, many people still think that “direct selling” or “multi-level marketing” is a kind of pyramid scheme that uses illegal marketing to enroll people into the scheme for collecting wealth, which leads many students to go astray because of misunderstanding. Some may simply lose money while others may commit crimes and regret for the rest of their life. Therefore, we want to focus this project on the direct selling system for investigation, and use the global leader in the direct selling field—Amway company as our case for a series of studies.
⒉Motivation:
Many people are recruited for direct selling. However, for the sake of expansion, what are the strategies that are being used? And what are the organizational structures that arise due to the relationship between the company and the direct sales team? For an organization like this without a clear guideline, what is the significance of its organization? For the company under study, how can the company be well-known around the world and become the top 10 performing company in sales? Is it because the sales method is different? Or is it because its reward system entices people to join? These are the questions that motivated us to conduct this research.
⒊Purpose:
First, it is to understand its enterprising motives. Second, it is to analyze the company’s reward system and explain with examples. Lastly, it is to analyze the advantages of the company’s logistics and to understand how the company reaches its peaks.
⒋Significance:
⒈Start with the various sales method.
⒉Analyze the pros and cons of the system.
⒊Analyze the significance of the company’s sales business.
⒋Show examples.
⒌Analyze the company’s logistics and electrical system.
⒌Methods:
Classification and testing.
⒍Conclusion:
From this project, the group has understood the difference between direct selling and multi level selling. Furthermore, the company’s management has left a deep impression to us. Its management system, staff appraisal and salary are what differentiates the company and made it successful.
⒎Advisor’s Comments:
The group divided the work very well and was proactive. The results were distinct.
⒏Recognize prove of business scope:
Company name：San Lin Co.
Representative director：Shu Chuan Ke
TEL：(0916)-070235
Comment：
⒈This team study hard, a sensible plan.
⒉This research are accord with requirement.
指導老師：楊哲維
組員：董智軒、古鍇銘、陳柏勇、謝懷文、林良治、陳嘉宇、陳相榮
建國科技大學 工業工程與管理系
一、簡介：
臺灣加入WTO後，農、工業首當其衝，其中對於傳統產業的影響更加明顯。因為傳統產業普遍資金不足，組織不夠健全，相對競爭力亦形薄弱，再加上國內近年來的勞資及成本問題，迫使產業紛紛轉向對岸或東南亞國家設廠，留下來的廠商則需苦思開源節流之道，以避免關廠的命運。因此我們想藉由本專題來針對展容企業進行生產探討，並以展容企業的相關流程進行一序列的分析研究。
二、動機：
由於社會資訊的發達與進步，對於傳統產業的衝擊更加快速。因此，如何讓這些傳統產業的傷害降到最低，是我們必須要思考的問題。雖然，臺灣社會的轉型明顯的由農、工業，漸漸趨向服務業，但農、工業所面臨的勞資與成本的問題，使得部份產業不得不外移設廠，以維持永續經營之道。而如何改善這些仍留本士的傳統產業之流程規劃便是本組的研究動機。
三、目的：
替研究個案公司進行流程再造的模擬規劃，期能以更精簡，更有效率的方式來創造業績，並達成開源節流的目標。
四、特色：
1.先了解展容企業之生產流程
⒉分別進行SWOT、庫存管理、生產型態的分析
⒊以eM-Plant軟體模擬生產排程
⒋製作網頁進行網路行銷
⒌以SQL SERVER訂定一套顧客、產品、收據、物料商及進貨的資料庫管理系統
五、研究方法：
以物件導向整合模擬系統進行展容企業之生產流程分析，並找出瓶頸，然後加以改進。
六、結論：
根據本專題對該公司的SWOT分析，覺得社會趨勢轉向於電腦的應用及管理，因此許多的傳統產業必須改良，讓更多的管理系統能夠資訊化、專業化；建議該公司應建立一套管理系統，才可以讓生產及管理能有效的處理，並可減少時間及資訊的延誤，使工作更有效率。於原料方面目標則要達到JIT，以減低庫存及資金至壓力。在生產型態方面，則要達到訂貨裝配，綜合了存貨生產和訂貨生產的優點，使產品種類比存貨生產多、前置期比存貨生產短、使零組件都達到客戶的需求。
七、指導老師評語：
專題製作切合實務需要，內容充實，分工明確。
八、業界認證：
公司名稱：展容企業
負 責 人：蔡貴美
聯絡電話：04-7771938
評 語： =
⒈看到學生們的用心我很感動，很謝謝這些學生為了本公司不畏辛勞的付出。
⒉覺得這份專題做的還不錯，有助於解決本公司的一些問題，譬如：流程再造、庫存管理、網路行銷....等，都是對於本公司有很大的幫助。
Modeling Business Process Reengineering-
Taking GL Co. as an Example
Advisor: Jer-Weir Yang
Members: Chih Hsuan Tung, Kai Ming Ku, Po Yung Chen, Huai Wen Hsieh, Liang Chih Lin,
Chia Yu Chen, Hsiang Jung Chen
Department of Industrial Engineering and Management Chienkuo Technology University
1.Introduction：
After Taiwan joined into WTO, the parts of agriculture and industrial were shock firstly. Especially, the traditional industry was more obvious impact of the all. Because the traditional industry universal funds isn't enough and organize not enough sound, opposite competition ability also the form is weak, and home in recent years of labor and capital and cost problem, force industry to change direction opposite shore or Southeast Asia nation to establish factory in succession, the manufacturer, who stay, then needs a bitterness to think to open more sources of income and reduce e of the way close by avoiding the destiny of factory. Therefore we think by this special subject to aim at an exhibition to permit an enterprise to carry on a production study, and with the exhibition permit the facilities process of enterprise for the lord take into to carry on the research of one sequence.
2. Motivation:
Because social information of flourishing with progress, for the impact of traditional industry is more fast. Therefore , how let the injury of these traditional industries decline to lowest, is the problem that we have to consider. Although , the social transformation of Taiwan is obvious of by agriculture, work society, incline to business gradually society, let the agriculture, work social proportion shorten quickly, and labour and capital problem and the problem of[with] cost, make Taiwanese industry change direction to establish factory in opposite shore and nation in Southeast Asia, keep on the principle of[with] everlasting management. And how improve the process programming of these traditional industries to would be the research motive of this set.
3. Purpose:
Substitute research individual case company to carry on an imitating of process reengineering programming, wish to simplify more, more efficient way to create an accomplishment, and reach the target for opening more sources of income and reducing.
4. Significance:
1. First understand the exhibition permits the production process of enterprise
2 .The analysis carried on SWOT, stock management and produced a type respectively
3. Imitate to produce a scheduling by eM-Plant software
4. Manufacturing a web page carries out network marketing
5. With the SQL SERVER establish a set of data management system
5.Methods:
Integrate imitate to analyze emulation system to carry on the production process that the exhibition permits an enterprise, and find out bottleneck, then take in to improve with the article direction.
6. Conclusion:
According to this special subject's SWOT to our company analysis, feel the social trend changes direction in application and management of computer, so many traditional industries have to improve, let many management systems can the information turn, the profession turn; Suggesting that company should build up a set of management system, just can let to produce and manage the ability valid processing, and can reduce the delay of time and information, making work more efficient. Then want to reach JIT in the raw material aspect's target, deposit in the material of supplier directly database building in, the design owes to anticipate, go in to anticipate etc. the data of[with] dissimilarity, providing to the supplier, the original material need needed, the retention is certain of the security save quantity.Then want to reach to order assemble in the aspects of producing a type, synthesized stock to produce and order the advantage of production, make than the stock product category to produce have another, ago place to expect compare stock produce short, make the components all reach the customer's need.
7. Advisor’s Comments:
8. Recognize prove of business scope：
Company name：GL Co
Representative director：Kuei Mei Tsai
Tel：04-7771938
Comment：
1. Seeing the working hard of the students move, thanking these students very much to stand in no fear of toil to pay for the sake of our company.
2. Feeling this special subject do of not bad, contribute to resolving our company of some problem, like:The process reengineering, the stock management, network sells....Etc., all have a very great help to our company.
指導老師：李建華
組員：陳建儒、管家賢、邱詠暄、廖逸城
建國科技大學 工業工程與管理系
一、簡介：
B&Q導入歐洲最新居家修繕的觀念，提供與歐洲同步的現代化居家修繕產品， 為台灣注入一股全新居家修繕概念的熱潮外，更以「家」的產業自許，秉持用心的服務態度，藉以提昇消費者居家生活品質而持續努力。
二、動機：
B&Q是一家台灣首座大型居家修繕中心，在存貨方面B&Q是如何控管好他的數量、以利排面短缺又能夠及時給予顧客一個很好的答覆。
三、目的：
台灣B&Q特力屋是B&Q眾多海外投資中目前獲利最高的海外據點，是外商引進新式商品及服務的最佳場所。本組挑選了衛浴設備、電器商品、傢俱三項是較大型產品，進一步的去研討大型產品B&Q是如何做好他的存貨管理，讓公司提升產品的高銷售量、低庫存。
四、特色：
B&Q在台灣合作的企業特力集團是全台第一大出口貿易商，近年轉型為零售流通業，除供貨予B&Q外，同時也是Wal-Mart、Home Depot、萬客隆等通路商的供應商。
五、研究方法：
利用課本以及到特力屋公司實地參訪，專心研究於該公司的存貨管理方式。
六、結論：
B&Q特力屋在存貨管理方面因為大小店之分，有著不一樣的管理方式，從存貨管理理論中，能讓我們清楚的知道對於一個企業經營者，所重要的一門課程是什麼。能從有限的資源，充分的有效的利用、降低成本卻又可以提高產品及服務品質。
七、指導老師評語：
專題報告的製作只在研討過程中學習如何思考理論的實現，利用自己所學去解決廠商所面臨的困難。希望同學能夠由專題製作中真正學到存貨管理的真諦。
八、業界認證：
公司名稱：B&Q特力屋公司
負責人：洪昌輝
聯絡電話：( 042) 22471000
評 語：此研究可列入敝公司年度商討會議上進行協商，並感謝該組人員的用心。
A Study of B & Q’s Inventory Management
Advisor: Professor Jian-hua Li
Members: Jian-ru Chen、Gu-sian Guan、Yong-syuan Ciou、Yi-cheng Liao
Department of Industrial Engineering and Management
Chienkuo Technology University
1. Introduction: (size 10, bold, Times New Roman)
B & Q has led the ideas of European newest home restoration into Taiwan, provided European synchronization modernized home restoration products, and poured a brand-new home restoration fashion tide into Taiwan. Besides, based on "family" industry, B & Q has offered customers attentive services and continued diligently to promote consumers’ living quality.
2. Motivation: (size 10, bold, Times New Roman)
B&Q is the first huge home restoration center. We tried to explore how B & Q can manage well the quantity of inventory so that it can give customers good answers while the goods on shelves are short.
3. Purpose: (size 10, bold, Times New Roman)
Taiwan B & Q is the highest profit overseas foothold in lots of B&Q overseas investment. It is the best place for foreign enterprise to introduce new style commodities and service. We chose three big items: bathing equipments, electric appliance commodities, and furniture. We explored how B & Q managed well the inventory of large-scale products and promote the products to get high sales and low stock.
4. Significance: (size 10, bold, Times New Roman)
B & Q has cooperated with Te-li Enterprise, the biggest export trade business in Taiwan. Recently Te-li has become retail logistic industry which supplies goods to B & Q and to Wal-Mart, Home Depot, Wan Kelung at the same time.
5. Methods: (size 10, bold, Times New Roman)
With the text literature as well as actual visit to B & Q, we did a careful research on its inventory management.
6. Conclusion: (size 10, bold, Times New Roman)
The way of big B & Q Te-li-wu inventory management is different from that of small one. The theories of inventory management show us the important lesson an enterprise operator has to learn is how to make good use of limited resources so that he could reduce the cost actually and enhance the product and the service quality
7. Advisor’s Comments: (size 10, bold, Times New Roman)
The main purpose of the project report is to learn the application of theory. Using the experience you learned from the book to solve the problem for the company. Hope you may realize the truth of inventory management from this project.
8. Recognize prove of business scope：
Company name：B&Q Te-li Co.
Representative director：Mr. Chang-huei Hong
TEL：(042) 22471000
Comment：This research will be discussed in my company annual conference.
Thanks for this group’s diligent study.
指導老師：賴嘉輝、夏太長
組員：吳柏樟、許忠義、李瑞庭、胡詠翔
吳紹任、王鼎耀、連偉治、徐銘君
建國科技大學 工業工程與管理系
一、簡介
忠憲汽車維修廠係執行彰化地區奧迪(Audi)與KIA兩種進口車輛維修與保養的專業服務廠，本研究即針對忠憲汽車維修廠實際作業環境，導入Thomas(2003)所提出之六標準差DMAIC(Define, Measurement, Analysis, Improvement and Control)改善流程，以一系列之步驟從定義、衡量、分析、改善到控制來提升忠憲汽車維修廠的服務品質，以期增加營運績效。
二、動機
一般顧客從事消費活動時，從服務品質的觀點，若顧客認為滿意度高過其重要度時，就會認為是一項好的服務。因此本節即以顧客之立場，針對服務品質重要度與服務品質滿意度給予定義。
以服務品質構面而言，本研究針對顧客前來忠憲汽車執行維修與保養時，依據忠憲汽車所給予之服務，設計出20個服務項目，當顧客在忠憲汽車維修與保養後，即要求顧客對這60個服務項目，執行重要度及滿意度的評量。若顧客認為該服務項目與自我認知的重要度愈契合，服務工作需做的愈精確，則表示顧客對此服務項目感覺愈重要；若顧客認為該服務項目與自我滿意度缺口愈小，愈能接受，則表示顧客對此服務項目感覺愈滿意。
三、目的：
有關產品服務品質之研究，Rosen et al.(2003), Hung(2003)曾提出服務品質績效衡量之方法，但此方法僅能衡量出顧客對產品服務品質之感受，無法對顧客所獲得之感受做出具體之描述甚至改善行動，因此本專題研究將運用Thomas(2003)所提出之六標準差DMAIC(Define, Measurement, Analysis, Improvement and Control)改善流程，以一系列之步驟從定義、衡量、分析、改善到控制來提升忠憲汽車維修廠的服務品質。
四、特色：
運用Thomas(2003)所提出之六標準差DMAIC(定義、衡量、分析、改善與控制)改善流程，針對忠憲汽車維修廠對前來執行汽車維修與保養的顧客，建立一套提升顧客整體滿意度之機制。
五、研究方法：
運用Thomas(2003)所提出之六標準差DMAIC(定義、衡量、分析、改善與控制)改善流程，針對忠憲汽車維修廠對前來執行汽車維修與保養的顧客，建立一套提升顧客整體滿意度之機制，步驟有三：第一，針對忠憲汽車服務品質先定義出顧客可接受度(包括重要度與滿意度兩個維度(dimension))，並執行問卷調查，構建服務品質績效矩陣，分別衡量出重要度低但滿意度高，以及重要度高但滿意度低的服務項目，本專題研究稱為異常服務項目，做為降低或提升此等服務項目維修資源之依據。第二，針對此等異常服務項目，本專題研究以特性要因圖執行整體分析，列出具體服務策略，再利用品質績能展開表，找出關鍵服務策略進行改善。第三，當執行改善後，針對需加強之服務，確認各項關鍵服務策略已執行，接著即委請忠憲汽車維修廠，分別訂定標準作業程序，使其作業標準化，確保控制成效。這種用六標準差改善流程循序漸進，應用在車輛維修與保養之服務上，必可提升顧客回廠維修意願，增加營運績效。
六、結論：
本專題研究首先，定義忠憲汽車服務品質之顧客可接受度，並以問卷調查構建維修前、維修中與維修後三階段服務品質績效矩陣，分別衡量出重要度低但滿意度高，以及重要度高但滿意度低的異常服務項目。第二，在維修前、維修中與維修後三階段分析的過程中，從維修前四個異常服務項目，維修中三個異常服務項目與維修後三個異常服務項目中，各找出六項關鍵服務策略進行改善。第三，當執行改善後，針對需加強之服務，確認各項關鍵服務策略已執行，接著即委請忠憲汽車維修廠，訂定標準作業程序，使其作業標準化，確保控制成效。
七、指導老師評語：
學生認真學習，口試需要多加磨練，必定可以更上一層樓。
八、業界認證：
公司名稱：忠憲汽車股份有限公 司
負責人：賴嘉輝
聯絡電話：(04)786-8555
評 語：
運用六標準差的改善流程，確實可以有效改善維修品質及工作效率，尚符合工作需要。
Outcome of Application of 6-Sigma in the
Flow Improvement and Service Quality Performance of
Chung Sian Auto Maintenance Shop
Counseling Instructor: Lai Jia-Huei, Sha Tai-Chang
Crew Members: Wu Bo-Chang, Hsu Chung-Yi, Li Zui-Ting, Hu Yung-Shiang,
Wu Shao-Zen, Wang Ding-Yao, Lien Wei-Zhi, Hsu Ming-Jun
Dept. of Industrial Engineering & Management, Chienkuo Technology University
1. Introduction
Chung Sian Auto Maintenance & Service Shop is the Service Shop of imported Audi and KIA in Changhua District. This research is to introduce the 6-Sigma DMAIC (Define, Measurement, Analysis, Improvement and Control) Improvement Flow of Thomas (2003) into the practical operation environment into Chung Sian Auto Maintenance & Service Shop, to promote the service quality of Chung Sian Auto Maintenance & Service Shop with serial steps from Defining, Measuring, Analyzing, Improving to Controlling, to increase operation performance.
2. Motive
Generally, when customer is conducting consumption activities, in the view point of service quality, if a customer feels the satisfaction is higher than the importance, he will take it as good service. In this section, we take the position of customer to define the service quality importance and service quality satisfaction.
In the aspect of service quality, this research designed 20 service items based on the services offered by Chung Sian Auto Maintenance & Service Shop when customers come to have maintenance services and asked customers to evaluate the importance and satisfactions in the 20 items. When a customer perceives the service item meets with the self-perceived importance and the service need to be done to more accurate, it means customer feels this service item is more important; when a customer perceives the service items has smaller gap from his own satisfaction, and more acceptable to him, it mean customer is more satisfied in this service item.
3. Objective
In product service quality research, Rosen et al.(2003), Hung(2003) had proposed service quality performance measuring method. However, their method can only measure the feeling of customer toward product service quality and is unable to make practical description of the perception of customer, even provide improvement action. So, in this research, we applied the 6-sigma DMAIC(Define, Measurement, Analysis, Improvement and Control) of Thomas (2003) to promote the service quality of Chung Sian Auto Maintenance & Service Shop in serial steps.
4. Feature
Applying the 6-Sigma DMAIC(Define, Measurement, Analysis, Improvement and Control) of Thomas (2003) improvement flow to establish a set of mechanism for promoting customer total satisfaction for customers coming to Chung Sian Auto Maintenance & Service Shop for service and maintenance.
5. Methodology:
Applying the 6-Sigma DMAIC(Define, Measurement, Analysis, Improvement and Control) of Thomas (2003) improvement flow to establish a set of mechanism to establish customer total satisfaction for customers coming to Chung Sian Auto Maintenance & Service Shop for car maintenance and services is divided into 3 steps: 1. Defining the customer acceptability of based on the service quality of Chung Sian Auto Maintenance & Service Shop (in 2 dimensions, namely importance and satisfaction) and conduct questionnaire survey to establish service quality performance matrix to find out the items with high importance with low satisfaction and low importance with high satisfaction. They are called irregular service quality items and they are the item to reduce or increase the resources for these service items. 2. Perform total analysis based on characteristic factors chart for the irregular service items, to establish actual service strategies and use the service performance spreadsheet to find out the key service strategies to improve. 3. When the improvement is performed, check the services to be strengthen whether the key service strategies are performed. Then Chung Sian Auto Maintenance & Service Shop is asked to establish standard operation procedures to standardize the operation to ensure the effect is under control. By applying 6-Sigma Improvement flow in sequence to the maintenance and repair service for cars can ensure repeated patronage of customer and increase operation performance.
6. Conclusion:
In this research, we defined firstly the acceptability of service quality of Chung Sian Auto Service Shop and establish the 3 stages service quality performance matrix , before the service, during the service and after the service, and 4 irregular service items were identified from before the service, 3 irregular service items were identified from during the service and 3 irregular services items from after the service, and each stage is identified with 6 key service strategy. Finally, when the execution is improved, check if the key service strategies have been performed for the part needs to be strengthened. Thereafter, Chung Sian Auto Service was asked to establish standard operation procedure to standardize and to ensure control effects.
7. Comment of Counseling Professors
The student works hard and focused, but with further training, upgrading is very possible.
8. Reference of the industry
Company Name: Chung Sian Auto Corp.
Responsible person: Lai Jia-Huei
Tel: 04- 786-8555
Comment: The application of 6-Sigma Improvement Flow did effective improve quality of maintenance and services and the improved flow satisfied the need of work to a fair extent.
指導老師：夏太長
組員：楊麗民、陳俊宏、梁家銘、戴堯泰
蔡翔安、孫誠志、陳翼辰、姚仲謚
建國科技大學 工業工程與管理系
一、簡介：
三十年來台灣地區由於科技進步，帶動工商界蓬勃發展，相對的卻造成了環境污染與生態的破壞；由於環境污染與生態被破壞後，再以人工復育方式還原，勢必相當艱難，還需花費龐大的人力與物力，因此生態環保教育日益重要。建國科技大學以實際之行動，在八卦山彰化國中內，建置蝴蝶園區、紫斑蝶步道區、外部食草區、食草培育區、鍬形蟲區與獨角仙園區等生態環境，透過調查法、觀察法和培訓解說等方法進行生態環保教育之推廣。
二、動機：
(一) 希望藉由在八卦山參山國家風景區管理處之環境旅遊生態資源與在彰化國中內建置蝴蝶園區、紫斑蝶步道區、外部食草區、食草區、鍬形蟲區與獨角仙園區等生態環境，由本專題同學負責講解與導覽，以八卦山遊憩園區作為宣導基地，邀請中學生、大專生、成人與遊客進行參訪，參訪解說完畢本專題研究計畫還請參訪者填寫問卷，並針對問卷執行質與量之分析，找出現今環保議題。
(二) 政府近年來及民間單位，莫不大力宣導與推動環境保護教育；行政院於民國七十六年八月成立環境保護署，即以積極的行動展開政府與民間環境保育的工程。行政院環境保護署於民國94年11月24日，依環署綜字第0940095283字號函全國大專院，希望在各縣市成立環保先鋒隊，其目的在喚醒各級學校學生與社會大眾對環境保護之重視，並以實際行動關懷鄉土。
三、目的：
本專題藉由同學實際參與，結合八卦山參山國家風景區管理處之環境旅遊生態資源與在彰化國中內建置蝴蝶園區、紫斑蝶步道區、外部食草區、食草區、鍬形蟲區與獨角仙園區等生態環境，邀請國中學生、大專生與社會人士共同參與，其目的就是要承傳九年一貫國民教育的成果，落實於社會環境保護的工作。
我們知道環境保護教育絕對不應只限於國民教育，而應納入高中、大學甚至成人教育，因此本計畫在執行時，除了邀請國中生200人參與外，還邀請大學生60人，八卦山遊客100人共同參與，經由全員參與，才可普遍引起民眾的關切，環保觀念才能植根於每人心中，共創美好的未來。
四、特色：
八卦山脈上有八卦山、百果山與松柏嶺等三大遊憩園區，這三大遊憩園區內之自然生態相當豐富，由於受到社會之變遷與經濟之發展，八卦山脈的自然生態亦隨著不同之時代受到不同之影響；在日據時代前，八卦山的原生林型多為香楠木，二次大戰期間物資缺乏，居民將原生林砍掉，種植水土保持較差之相思樹當做薪材；台灣光復後，政府開始提倡發展農業，居民開始種植如鳳梨、荔枝、龍眼等經濟作物；民國六十年代，我國經濟發展迅速，原耕種的經濟作物，收入不能滿足當地居民的工資，此時農村勞力開始大量外流，部分果園、竹林開始廢耕；近年來，國民生活品質開始提升，休閒旅遊開始盛行，八卦山三大遊憩園區內民宿、餐廳與遊樂區等服務業，又開始興起，八卦山脈自然生態生命力正面臨考驗；因此要如何能同時兼顧遊憩與環保，向全國民眾推動生態環保教育宣導，就成為最重要之課題。
五、研究方法：
本次推動生態環保實務研究，分別以調查法、觀察法和培訓解說等三種方法進行。首先，用調查法調查八卦山遊憩園區內，現存那些特有的生態資源並針對這些動、植物生態編寫解說講稿與問卷內容。其次，用觀察法在彰化國中校園內建置這些特有動、植物的生態園區，由指導老師帶領學生定期觀察、記錄各生態園區中之動、植物成長與變化情形。第三為培訓解說，目的在培育學生解說能力，要求學生在動、植物成長過程中，從旁觀察，收集資料，編寫講稿，準備教具，並接受解說培訓。待15名學生準備妥當後以每梯次30至50人為單位，至八卦山遊憩園區內進行生態參訪，總共執行10梯次之生態環保推廣活動。最後，在每梯次執行生態環保推廣活動前與後，皆要求參訪者填寫問卷，以確實明瞭本次活動的成果。
六、結論：
本次專題製作課程，用一年之時間培訓十五位學生，在八卦山遊憩園區內推動生態環保教育，為國中生、大學生與社區民眾宣導環保意識。在執行過程中不但讓參與的大學生充份了解八卦山脈豐富的生態資源，還在彰化國中建置蝴蝶園區、紫斑蝶步道區、外部食草區、食草培育區、鍬形蟲區與獨角仙園區等六個生態環境，並透過系列專題演講以增進解說技巧，讓大學生站在第一線，面對不同對象，解說生態知識，以實際行動，關心在地環保議題，提升國中生、大學生與民眾生生態環保意識，關懷鄉土，是極為重要之工作。
七、指導老師評語：
專題演講內容非常豐富在細微之處非常仔細，並且能夠影響增加在地人對鄉土生態環境多付出關心，對於現今生態環境保育有相當的幫助。
八、業界認證：
公司名稱：參山國家風景區管理處
負責人：謝文猶理事長
聯絡電話：( 04 )7289608
評 語：組員對於活動參予相當積極，準備解說內容豐富能夠提升來參觀民眾對生態環境保育的知識與教育。
Promoting environmental protection education students practice - as an example to Baguashan
Counselor：Shia Tai-Chang
Group member：Chen Jun-Hong、Yang Li-Min、Dai Yao-Tai、Chen Yi-Chen
Liang Jia-Ming、Sun
Cheng-Zhi、Cai
Xiang-An、Yao
Zhong-Yi
I. Introduction:
As in the past 30 years Taiwan scientific and technological progress, promote business development booming, but relative caused environmental pollution and ecological damage due to environmental pollution and ecological destruction, and then to reduction of repopulation way, it will certainly quite difficult, needed spending huge human and material resources, ecological environmental education has become increasingly important. University of Science and Technology so as to the actual founding of the action in the country in the Baguashan Changhua, build Butterfly Park, Zibandie trails, external herbivores, herbivores incubators, Kuwagata unicum cents Park District and the ecological environment, through investigation to observe the law and training guide protection of the ecological environment, and other methods to promote education.
Second, the motivation:
(1) By the Senate in the hope that the Baguashan National Scenic Area Management Office of the environment and ecological resources in the country and within in Changhua build Butterfly Park, Zibandie trails, external herbivores, herbivores, and Kuwagata District cents unicum Park and other ecological environment, on the topic with the students responsible for the guides, to Baguashan recreation park as a base to promote invited secondary school students, university students, adults and tourists to visit, after visiting Commentary on the topic also plans to visit completing the questionnaires, and the implementation of the questionnaire response of the quality and quantity of analysis, identify current environmental issues.
(2) Government and non-governmental units in recent years to learn vigorously promote environmental protection and to promote education in the Executive Yuan in 1987 the Environmental Protection Department was set up in August, that is, in a positive actions as a government and civil environmental conservation projects. The Environmental Protection Department in November 24, 94, according to the Department of All-Central section of the letter 0940095283 name tertiary hospital, in the hope that cities and counties formed the vanguard of environmental protection, aimed at awakening students and schools at all levels of the community attention to environmental protection, and take practical action to care native.
3 Objective:
The topic actual participation by the students, with the Senate Baguashan National Scenic Area Management Office of the environment and ecological resources in the country and within in Changhua build Butterfly Park, Zibandie trails, external herbivores, herbivores, Kuwagata unicum cents Park District and the ecological environment, invited junior high school students, invited junior high school students, university students and the community participation, whose aim is to the nine-year heritage of national education has been the outcome of the implementation of the environmental protection work in the community. We know that environmental education should not be confined to national education, but should be incorporated in high school, university or adult education, and therefore in the implementation of this plan, in addition to the 200 people involved in Health, also invited 60 college students, tourists Baguashan 100 joint participation, through full participation, can cause widespread public concern, environmental protection and can be rooted in the hearts of each, for a better future.
(4). Characteristics:
Baguashan gossip on the mountains, Boluo Ridge Mountain and longevity, such as three recreational parks, three recreation park of considerable natural ecology, due to the changing social and economic development, nosy Mountains as the natural ecology of different The times are subject to different effects in the Japanese era, the original forest Baguashan multi-for-nanmu, a lack of supplies during the Second World War, the original residents of forest felling, planting of Acacia poor soil and water conservation as fuelwood; Taiwan After the retrocession of Taiwan, the government has begun to promote the development of agriculture, such as residents began planting pineapple, litchi, longan and other economic crops in the 1960s, China's rapid economic development, the cultivation of economic crops, the income of local residents can not meet the wages of rural labour at this time started a massive outflow of orchards, bamboo cultivation began Waste; in recent years, the National begun upgrading the quality of life, leisure travel began prevalence Baguashan three recreation park breakfast, a restaurant and recreation area, and other service industries, they began to rise, naturally nosy mountains ecological vitality is facing a test, and therefore how can at the same time balancing recreation and environmental protection, and to promote public education to promote environmental protection, has become the most important issue.
(5) study ways:
Promote the protection of the ecological environment of this substantive study were to investigate, observation and training guide, three methods. First, the survey used recreational park Baguashan survey, those existing unique ecological resources and for these animals, plants and eco-prepared script explain the contents of the questionnaires.Secondly, the use of observation in Changhua in campus building these unique animals and plants ecological park, guided by the regular teacher led the students to observe and record the ecology of the park and plant growth and changes in circumstances. The third explanation for the training, aimed at educating students ability to explain to students in animal and plant growth process, the side observation, data collection, preparation of the script for teaching aids, training and accepted explanations. 15 students to be ready after every echelon units from 30 to 50 people to open the park Baguashan ecological visit, a total of 10 echelon of the ecological environmental protection activities. Finally, in every echelon of the implementation of eco-environmental protection activities before and after have requested visits to fill in the questionnaire in order to really understand the outcome of this event.
6. Conclusion:
The courses feature produced by year 15 students to be trained in the Baguashan open the park to promote environmental protection education for junior high school students, college students and the community to promote public awareness of environmental protection. In the process of implementing the participation of university students not only to fully understand the nosy mountains rich ecological resources, the country is still in Changhua build Butterfly Park, Zibandie trails, external herbivores, herbivores incubators, Kuwagata District and unicum Aw Park six ecological environment, and through the series of lectures to enhance the skills of explanations for college students stands on the first line, in the face of different objects, explain ecological knowledge to practical action, and interest in environmental issues to enhance junior high school students, college students and Health and environmental protection awareness of the public, local care is extremely important work.
7. Instructor reviews:
Lectures in the fine and very rich in content of the very carefully, and to increase the impact of the native people pay more concerned about the ecological environment, the ecological environment conservation today a considerable help.
8, the industry certification:
Company Name: Participation National Scenic Area Management Office
Official: Xie Wen, director of Utah
Tel: (04) 7289608
Reviews: The team is actively involved in activities for explanations rich content to enhance the public to visit the conservation of the ecological environment of knowledge and education.
指導老師：蔡文豐
組員：王佳瑛、陳宜君、陳笙瑋、王偉展、董仁嘉
建國科技大學 工業工程與管理系
一、 簡介：
五金產品對生活有相當的重要性，亨將精密公司近年來發展環保筷。
二、 動機：
我們針對物料管理與生產管理做進一步的研究，了解環保筷的製造程序及物料管理、生產管理作法。
三、 目的：
了解庫存物料種類及金額，並運用物料管理中的ABC方法，設法降低庫存水準。利用生產管理中的排程，以實際資料比較各種排程方法，並提出排程問題的建議。
四、 特色：
在物料管理方面，海外訂購增加供應來源，降低缺料風險並加快交貨期；做好首件檢驗；開發新產品時，使用相同的手柄鋼套；訂單生產，控制批量大小；以ERP確實掌控物料。在生產管理方面，FCFS、SPT、EDD這三種平均流程時間、平均延遲時間與平均工作數是一樣的，都比S/O法來得好。以設備利用率而言，SPT、EDD法是最好的，作業時間短可以把剩餘的時間運用在其他的訂單作業上面。
五、 研究方法：
ABC分析法及生產排程FCFS、SPT、EDD及S/O法。
六、 結論：
研究過程中，了解到亨將公司的內部流程，從一樓的沖壓到三樓的餐具等的製作流程以及每個細節都做的很仔細，由此可以了解這家公司的做法都有考慮到產品的品質是經由全公司上上下下的細心處理而來的。
七、 指導老師評語：
對生管與物管有進一步之瞭解
八、 業界認證：
公司名稱：亨將精密工業(股)公司
負責人：賴銀柱
聯絡電話：(04)725-8102
評 語：很認真學習。
A Study of Material & Production Management-
An Example of the Tableware Manufacturing
Advisor: Wen-Feng Tsai
Members: Jia -Ying Wang, Yi -Jun Chen, Sheng -Wei Chen, Wei-Zhan Wang,
Ren-Jia Dong
Department of Industrial Engineering and Management
Chienkuo Technology University
1. Introduction:
Metal products are very important on the life, the Layana company develop the eco-chopsticks in recent years.
2. Motivation:
We focused on material management and production management to do further studies to understand the manufacturing process, material management, and production management practices of the eco-chopsticks.
3. Purpose:
Understanding the types and amounts of material inventory, and using the ABC methods to try to reduce inventory levels. Use the production management scheduling method with the actual data to compare and analyse the scheduling problems and make some recommendations.
4. Significance:
In material management, for overseas material to increase sources of supply, reduce the risk of lack Materials and expedite delivery time, do a good job to the test of the first work, When develop new products using the same handle steel, production by orders to control volume size and do a good job in ERP. In production management, FCFS, SPT, EDD, S/O all have the same result in the average flow time and the average number of work. The average delay time,FCFS, SPT, EDD is better than S/O. The equipment utilization, SPT and EDD method is the best, shorter operating time cause the remainder time to accept the new orders.
5. Methods:
The ABC analytic method and the scheduling FCFS, SPT, EDD and S/O method.
6. Conclusion:
The course of the study, understanding the manufacture processes of the Layana company, from the first floor to the third floor, all production processes are done very carefully, it can be understood the practice of this company consider products, quality through the entire company.
7. Advisor’s Comments:
Understand further about production & material management
8. Recognize prove of business scope:
Company name：Layana company
Representative director：Layard Lai
TEL：(04)725-8102
Comment：Very hard to learn
運用在地資源落實學生與民眾生態觀念-在成功營區綠色環境學習營地執行
指導老師：王佩蓮、夏太長
組員：黃莉娟、林孟慧、曾莉晴、楊佳怡、柯竺廷、劉附育、羅佑宏
建國科技大學 工業工程與管理系
一、簡介：
赴成功營區學習營地進行生態環境的了解，掌握該營地所有的學習資源，並編撰教材；透過收集資料、分組討論後，則邀請學生與社區民眾前來營區，由本專題學生負責講解，對前來參與生態環保研習的學員，執行問卷調查與分析，以期了解本專題研究推動生態環保之成效。
二、動機：
本專題研究主旨在運用在地資源落實學生與民眾生態觀念，所舉辦之戶外宣導解說活動，對象之選擇則以在校學生為主，一般民眾為輔；因為學生是國家未來的主人，將環境保護的議題植根於學生的心中，經由長期的陶成，未來國家在履行環保責任的議題上，必定能落實且有成就。
三、目的：
運用成功營區綠色環境學習營地的資源，為學生與民眾舉辦生態環保之宣導解說，將環境保護的議題植根於學生與民眾的心中。
四、特色：
綠色環境學習營地特有的自然生態資源，包括人工溼地、碎木道、跌水、營地設施（大樹穿堂、將軍路、戰鬥澡堂、楓林餐廳、太陽能）與營地特有樹種（蘆葦、構樹、柚木林、苦楝樹、榕樹、樟樹、尤加利樹、羊蹄甲、洋紫荊）。
五、研究方法：
本專題研究的主旨係運用在地資源落實學生與民眾的生態觀念，為執行生態實環保之務研究，在研究方法上係採用調查、觀察、培訓解說與分析等四種方式進行。
六、結論：
經過一年的培訓規劃執行解說學到如何把在地資源介紹，讓每個年齡層了解知識與傳承，不但可以讓我們增進解說的技巧，讓我們皆從有關生態環保的認識，還提升五百餘人生態環保的認知。
七、指導老師評語：
本專題研究主旨在運用在地資源落實學生與民眾生態觀念，運用成功營區綠色環境學習營地的資源，為學生與民眾舉辦生態環保之宣導解說，在研究方法上係採用調查、觀察、培訓解說與分析等四種方式進行。使五百餘人提升生態環保的認知，學生參與過程認真負責，值得嘉許。
八、業界認證：
公司名稱：成功營區綠色環境學習營地
負責人：尤彥閔主任
聯絡電話：(04) 7283866
評 語：學生能主動積極探索營區相關議題，經由蒐集、編擬、討論、演練、執行與探討，充分展現做中學精神，也傳達了人與環境合諧共榮的環教理念。
To Use Local
Resources to Cultivate Students and Common People’s Ecological Conceptions
-- to
Be Executed at Green Environment Workshop of Success Camp
Instructors: Wang Peilian, Xia Taichang
Team members: Huang Lijuan, Lin Menghui, Zeng Liqing, Yang Jiayi, Ke Zhuting, Liu Fuyu, Luo Youhong
Industrial Engineering & Management Department, Jianguo Sci-Tech University
1. Introduction:
Go to the Workshop of Success Camp to learn about the ecological environment, grasp all the study resources of the Camp, and compile textbooks; after materials collection and group discussion, to invite students and community dwellers to the Camp to receive the presentations given by the students focusing on the subject, and then, carry out questionnaire investigation and analysis of these people so as to know the effect of the subject research on the promotion of environmental protection.
2. Motive:
The purpose of the research is to use local resources to cultivate the students and common people’s ecological conceptions; the open-air presentations aim mainly at students, and then the common people; since students are the future masters of our country, to instill the importance of environmental protection into their minds can surely guarantee the successful fulfillment of environmental responsibilities of our country in the future as well as the corresponding achievements.
3. Purpose:
To use the resources of the Green Environment Workshop of Success Camp to give presentations on environmental protection to the students and common people so as to instill the importance of environmental protection into their minds.
4. Characteristics:
The ecological resources peculiar to the Green Environment Workshop include artificial wetland, sawdust path, cascades, campsite facilities (Big Tree Gallery, General Road, Battle Bathhouse, Maple Canteen, and solar energy) and plants characteristic of the campsite (reed, broussonetia papyrifela, teakwood, chinaberry, banyan, camphor, eucalyptus, bauhinia purpurea Linn. and redbud).
5. Research method:
The purpose of the research is to use local resources to cultivate the students and common people’s ecological conceptions so as to accomplish the task of environmental protection. In research method, four modes are adopted: investigation, observation, presentation skills training and analysis.
6. Conclusion:
After 1-year’s presentation skills training, planning and execution of presentation tasks, we have learned how to present local resources to others so that people of every age group can obtain and pass on the knowledge. It can not only improve our presentation skills and enlarge our knowledge of environmental protection, but also reinforce over 500 people’s knowledge of environmental protection.
7. Comments by the instructors:
The purpose of the research is to use local resources to cultivate the students and common people’s ecological conceptions, and to use the resources of the Green Environment Workshop of Success Camp to give presentations on environmental protection to the students and common people. In research method, four modes are adopted: investigation, observation, presentation skills training and analysis. Over 500 people’s knowledge of environmental protection has been enlarged; the students are serious in the whole process and thus worth praising.
8. Certification in the industry:
Name of the company: Green Environment Workshop of Success Camp
Responsible person: You Yanmin, director
Tel: (04) 7283866
Comments: The students can actively explore relevant subjects on the campsite. Through collection, compilation, discussion, practice, execution and exploration, they have fully demonstrated the spirit of studying in action, and convey the environmental teaching philosophy of harmony between human and nature.
－以雙木保齡球館為例
指導老師：許勝源
組員：林仕偉、許莘稜、黃奎盛、施文峰、王嘉駿、林信行
建國科技大學 工業工程與管理系
一、簡介：
民國83年代，保齡球是一個非常紅的室內運動，當時在豐原開了七間的保齡球館，當中包括雙木保齡球館，在民國83年8月開幕營業，由一群非常喜愛打保齡球的土木老闆，所以一起合資創立合約7年。在民國89年8月，7年合約到期時，開始營業時間為24小時，當時一局的價位為55－75元員工數有13位，保齡球館生意越來越不好，而所投資的資金皆已回本，因此決定解散不再合資，隨經濟不景氣消費者逐漸減少，取消24小時營業以節省成本，員工縮減到10位，現今雙木保齡球館由地主接手繼續經營，一直營業到現在。
二、動機：
（一）、室內休閒運動風潮的流行帶動下，使得國內很多投資者一窩蜂的投入室內休閒娛樂行業，因此各行業和同行之間紛紛打起了價格競爭造成一片割喉戰的紅海市場。
（二）、本研究動機在於探討室內休閒娛樂產業中的保齡球館，在同等(其他保齡球館)及同質性行業(室內休閒產業)的直接競爭中，除透過問卷協助了解個案公司的經營本質與競爭優劣勢外，更將透過與同質性競爭者的分析比較藍海策略的分析架構基礎，期望能協助建立保齡球館未來發展的藍海策略。
三、目的：
本研究目的主要探討消費者如何選擇室內休閒娛樂的種類，和保齡球館同行之間的差異性比較，提升雙木保齡球館的藍海商機。因此，本研究提出研究目的如下：
(一) 消費者休閒型態、消費行為和價格。
(二) 室內休閒娛樂行業的經營模式和問題。
(三) 消費者對於室內休閒娛樂的選擇、需求項目。
(四) 室內休閒運動之間的差異性。
(五) 雙木保齡球館的優劣勢部份。
(六) 消費者對於雙木保齡球館的滿意度。
(七) 建立保齡球館未來發展的藍海商機。
四、特色：
本次研究以藍海理念開啟無人競爭市場為主。本次運用在保齡球館中，配合問卷調查從保齡球本身的規模及經營做改良，再配合可能執行的前提下以女性和兒童的需求及要求進行改善，以打開女性化及兒童的藍海市場。
五、研究方法：
研究架構(確立方向)＞公司訪談＞相關文獻探討＞問卷設計及訪談＞問卷的統計及分析＞個別分析＞交叉分析＞個案公司的藍海策略＞結論及建議＞報告撰寫
藉由保齡球、撞球、游泳的研究探討和問卷調查來做比較，瞭解各種室內休閒娛樂產業消費者的消費的行為和消費型態，也針對雙木保齡球館做個案研究，找出雙木保齡球館的優勢和劣勢進行保持和改進，以提升雙木保齡球館在室內休閒產業中的競爭力和新的藍海商機。
六、結論：
從研究了解到藍海策略的發展不難，在乎的是發展藍海的過程中是否有作相對的評估及了解自己的公司，在消費者的調查中，從過去的文獻了解現今消費者的需求與以前不相同，由於經濟景氣不比以往，在休閒娛樂中往往追求低消費得到高滿足，經由消費者問卷調查分析來進行改良。而創新須由基礎為根本進行改良。本次運用在保齡球館中，從保齡球館本身的規模及經營做改良，再配合可能執行的前提下進行創新，打開保齡球館無人競爭的市場。
七、指導老師評語：
本組專題深入利用問卷，針對各類室內休閒產業顧客評價及滿意度進行評估分析，從問卷設計到調查及後續分析，進而協助個案球館構建藍海導向之經營策略。基礎分析十分完整與深入，然在經營策略分析與構建方面，則略顯不足，此應與本組學生對產業的熟悉度仍略顯不足有關。但本報告對室內休閒產業的經營管理者應有頗高之參考價值。
八、業界認證：
公司名稱：雙木保齡球館
負責人：徐勝芳
聯絡電話：( 04 )25202835
評 語：符合球館需要。使球館了解消費者來此消費時的需求，以及希望球館改善的部份，最後也讓球館了解未來的經營方向。
Blue Ocean Strategy of Indoor Amuse Recreation Industry with Double Wood Bowling Alley Example
Counselor：Shu Sheng Yuan
Group member：Lin Shih Wei、Shu Hsin Leng、Huang Kui Sheng、Shi Wen Feng、Wang Chia Chun、Lin Shin Hang
Chienkuo
Technology University
Department
of Industrial Engineering and Management
Introduction:
In 1994 playing bowling is an extremely popular indoor sport. At that time in Fonyuan there were seven bowling alleys, including Double-wood Bowling Alley.
In August 1994, they were open and run by seven people who loved bowling and contracted as partners for seven years. In August 2000, 7-year contract was due.
At beginning the bowling alleys opened for 24 hours a day. One game was 55 to 75 NT dollars. There were 13 members in the staff. Bowling business was getting worse and worse. The fund has all returned then. Therefore they decided to dismiss the cooperation. Open time was no long 24 hours a day and the members of the staff were 10 only. Nowadays Double-wood Bowling Alley has been taken over by the landlord.
Motivation:
Popular indoor recreational sports have driven many investors rush into related businesses, such as, indoor swimming pools, gyms, billiards, bowling alleys, etc…It caused the related markets to be oversupplied. Moreover, price war has appeared among the businesses.The study tries to explore the nature of running the case company and its good/ bad points on competition with other bowling alleys or with other indoor recreational industries by questionnaires. Furthermore, through the analysis of the competition with the other indoor recreational businesses, we compare it with that of Blue Ocean strategy framework basis. We hope to build up a useful Blue Ocean strategy for the bowling alley.
Purpose:
1. Consumers’ pastime patterns, consumer behaviors and prices. 2. Running models and problems of indoor recreational businesses.3. Consumers’ choices of indoor pastimes and the items in demand. 4. The differences among indoor recreational sports. 5. The advantages and disadvantages of Double-wood Bowling. 6. Consumers’ satisfaction toward Double-wood Bowling. . 7. To establish the future Blue Ocean profit strategy of Double-wood Bowling .
Significance:
Research results this research opens nobody competitive market by the blue sea idea primarily. This utilization in the bowling hall, the coordinate questionnaire survey makes the improvement from the bowling itself scale and the management According to women and children's require before it should be possible to implemant , opens the feminization and child's blue sea market.
Methods:
To discuss the research framework ( directions ) > to visit & discuss in Double-wood > to explore related literature > to design questionnaires & visit bowling alleys > to do the statistic & analyze questionnaire > to do individual analysis> to do cross analysis > Blue Ocean strategy of the case company (Double-wood) > to give conclusion & suggestion > to write the report.
With the study of bowling, billiards, swimming and the survey through questionnaires, we get the knowledge about the consumers’ behaviors and consumption patterns of indoor pastimes. At the same time, we try to find out the advantages and disadvantages of Double-wood Bowling and improve them, so that the competitiveness and the new Blue Ocean opportunities could be enhanced.
Conclusion:
It’s not difficult to understand and develop Blue Ocean strategy. More important to estimate the strategy and understand the company. In consumers’ survey and past literature, the consumers’ need is different from that of the past, that is, low consuming and high satisfaction for the pastime. The analysis of consumers’ questionnaires provides improvement. Innovation begins from the basis. By the research, we improved the Bowling alley itself and its operation. With the possibility of carrying out innovation, here comes the best chance of the market.
Advisor’s Comments:
This group made good use of questionnaires to estimate and analyze consumers’ estimation and satisfaction with various kinds of indoor pastime from designing questionnaires, visiting and analyzing, to help build up Blue Ocean strategy of Double-wood Bowling. The foundation analysis is extremely complete and thorough, however, in the analysis and construction of operation strategy, the research still reveals the insufficiency. It has something to do with students’ insufficient concerns to related industries. But this study has quite high reference value to the operators of pastime industries.
Recognize prove of business scope：
Company name：Double-wood Bowling Alley
Representative director：Manager Senhuang Chyu
TEL：( 04 )25202835
Comment：
指導老師：李建華
組員：王冠傑、甘倍如、陳品禎、洪國順、蔡忠廷、柯銘軒
建國科技大學 工業工程與管理系
一、簡介：
鋼鐵工業的發展，帶動交通汽車的蓬勃出現。為了研究探討其汽車零件的生產管理過程，以及中小企業真正實際的生產管理情況，特別與祥翔公司協調請求允許實際參訪研究，一起完成本次專題所要解答的所有迷惑與疑問，使我們更能了解學術與業界真正的不同與需求之處。
二、動機：
現今的世界，汽車早就成為人類生活的一部分，汽車零件的生產重要性也相對提升許多！然而組成汽車的汽車零件又是怎樣生產，其過程管理方面又是怎樣去進行，配合現在生產管理在世界上的重要性，引發出想要去探討研究的動機。
三、目的：
本次研究主要目的除了要探討汽車零件的生產過程及管理之外，更重要的是去了解現今中小企業的主要的生產模式和真正實際的管理方法，接觸並分析其中的利弊，幫助改善其生產效率，希望藉此研究能提升中小企業的競爭力及重要性。
四、特色：
中小企業獨特的人才培育方式，每位員工都能有自己的主見和工作的方式，重視和員工的感情交流。
五、研究方法：
以實際生產工廠的製造過程，探討如何有效的做好生產管理，並依工廠之特性規劃出各種不同種類研究的方向，經由理論文獻與實際情況的比較差異，歸納整合出有效的改善方法。
六、結論：
研究結果說明了一個完整的生產管理過程並不是適用於各種公司，中小企業的資源能力有限，只能選擇其中幾點去實行，再藉由一些可行的建議方法，來改善公司工廠整體的生產效率，努力提昇企業在市場上的價值。
七、指導老師評語：
專題報告的製作只再研討過程中學習如何思考理論的實現，利用自己所學去解決廠商所面臨的困難。希望同學能夠由專題製作中真正學到生產管理的真諦。
八、業界認證：
公司名稱：祥翔工業有限公司
負責人：盧銀河
聯絡電話：(04)7355223
評 語：1.學術與實際如何符合業界需要，仍有繼續研究空間。
2.研究愈深入，對業界或學生都有幫助，更能明瞭需求在哪裡，浪費的地方在哪裡。
3.感謝研究報告提供，對敝公司有所助益。
A Study on Production Management of Automobile Oil Seal Iron Casing Manufacture
Advisor: Professor Jian-Hua Li
Members: Guan-Jie Wang、Pei-Ju Kan、Pin-Zhen Chen、
Guo-Shun Hong、Zhong-Ting Cai、Ming-Xuan Ke
Department of Industrial Engineering and Management
Chienkuo Technology University
Introduction:
The steel industry development has brought prosperity to automobiles. In order to explore the auto parts production management procedure and the actual production management of small and medium enterprises, we asked Siangsiang Industrial Co. to allow us to visit their actual operation so that we could find the resolutions of some confusion and problems in the study. Moreover, we got more understanding about what the academic and the enterprises truly need and the differences between them.
Motivation:
Automobiles are very necessary in our lives. Auto parts production is getting important. How to make auto parts? How to manage the company manufactures?
Purpose:
We tried to explore the production procedure and management of auto parts; furthermore, we’d like to understand more the production models and actually practical management methods of middle and small enterprises nowadays. We tried to analyze their good and bad points and help to improve their production efficiency. We hope the research can enhance the competitiveness and importance of small and medium enterprises.
Significance:
The unique cultivating way of small and medium enterprises caused the employees to think and to finish their jobs independently. The enterprises think highly of the staff’s ideas and sentiments exchange.
Methods:
By actual factory manufacture process, we explored the ways how to effectively manage manufacture. We gave different types of research direction in accordance with factory features. With the comparison of theory literature and actual situation, some effective improving methods were induced.
Conclusion:
The findings showed a complete production management process certainly is not suitable for all companies. The resources of small and medium enterprises are limited and they can only choose several ideas of the research to carry out to both improve the production efficiency and promote the value of enterprises in the market.
Advisor’s Comments:
The main purpose of the project report is to learn the application of theory. Using the experience you learned from the book to solve the problem for the company. Hope you may realize the truth of production management from this project.
Recognize prove of business scope：
Company name：SIANGSIANG INDUSTRIAL CO., LTD.
Representative director：Yin-He Lu
TEL：(04)7355223
Comment：
1. How the academic could be actually conformed to the industry’s need is what we can Keep on studying.
2. The more thorough the research is, the more it can help to the industry or the students. It shows us what is the demand, what is the waste.
3. Thanks for providing the research which gives my company much help.
─顧客再消費意願─
指導老師
林宗南
組員:劉貞誼、蘇國瑋、張俊豪、吳廷軒、張繼云
建國科技大學工業工程與管理系
一、簡介：
近幾年來連鎖業的市場產業在迅雷不及掩耳的情況下悄悄擴展而且在市場上佔有一席之地，建立持久的競爭優勢，除了開拓新顧客外，與舊有顧客維持長久的關系，就成為各方注目的焦點;因此對於連鎖餐廳而言，如何用新的服務與新的產品吸引顧客使顧客願意經常往來就非常重要。
二、動機：
透過商店整體氣氛的營造，將會為商店創造有利的消費情境。因此掌握影響消費者購買決策中最具影響力的商店氣氛因子，將可激發消費者的潛在消費需求，而藉由商店氣氛營造的消費情境，則可刺激消費者前往採取消費行動，並創造消費者愉悅的用餐環境，甚至提高顧客的忠誠度及滿意度
三、目的：
本研究以彰化市古典玫瑰園連鎖店為研究對象，探討商店環境氣氛對消費者再消費意願的影響。本研究目的歸納如下：
(一)探討不同背景消費者對於餐廳環境氣氛各構面滿意程度間的差異。
(二)探討不同背景消費者對於餐廳環境氣氛與再消費意願之關係。
(三)綜合研究結果，提出彰化市古典玫瑰園連鎖店商店環境氣氛改善之參考以能提升消費者的再消費意願。
四、特色：
利用問卷方式的調查去探討不同背景消費者對於餐廳的再消費意願的原因有哪些，再加以改進而更加保留原有的消費者，並開發新的顧客群。
五、研究方法：
有假設之驗證方法均採雙尾檢定，設定顯著水準為0.1。本節將針對每一項研究假設進行驗證和呈現檢定之結果。
假設一：不同背景特性的消費者，其商店環境氣氛滿意程度各構面並無顯著差異。
假設二：不同背景特性的消費者，其再消費意願並無顯著差異。
假設三：消費者商店環境氣氛滿意程度各構面與其再消費意願有顯著相關。
六、結論：
經由本組研究分析，發現以下七點為有明顯差異性。
一、不同性別的消費者對於店家的「服務促銷」有明顯差異。
二、不同婚姻狀況的消費者對於店家的「服務促銷」、「環境氣氛」有明顯差異。
三、不同年齡層的消費者對於店家的「設計效果」、「環境氣氛」有明顯差異。
四、不同教育程度的消費對於店家的「環境氣氛」有明顯差異
五、不同職業的消費者對於店家的「空間機能」有明顯差異。
六、不同婚姻狀況的消費者對於店家的「會員制度」有明顯差異。
七、不同教育程度的消費者對於店家的「店內相關訊息」有明顯差異。
七、指導老師評語：
內容充實，統計分析的結果可提供業界參考
八、業界認證：
公司名稱：古典玫瑰園
負責人：張俊彥
聯絡電話：( 04 )-7521088
評 語：無
Rose House Questionnaire- Customers’ Inclination to Revisit
Instructor: Zong-Nan Lin
Group Members: Zhen-Yi Liu, Guo-Wei Su, Ju-Hau Chang, Ting-Xuan Wu, Ji-Yun Chang
Chienkuo Technology University- Department of Industrial Engineering and Management
1. Introduction:
In recent years, chain store businesses have flourished in Taiwan and gained advantage in competitiveness. Other than attracting new customers, maintaining lasting relationship with current customers is also important. Thus, for chained restaurants, it is very important to develop new service and products to increase their customers’ willingness for revisits.
2. Motive:
A pleasant atmosphere and comfortable consuming environment will benefit the shops by arousing the customers’ desire to consume and increasing customer loyalty and satisfaction.
3. Objective:
Our object is Rose House chained restaurants in Changhua city. This research is to investigate shop environment satisfaction differences and consumers of different background and their willingness to return to Rose House. The final objective is to address a suggestion for Rose House of Changhua city to modify and improve shop atmosphere to increase customers’ inclination for revisits.
4. Features:
Through way of questionnaire to investigate the factors that influence the decision of consumers of different backgrounds to revisit Rose House. Conclusion will indicate possible ways for improvement to keep current customers and develop new customer base.
5. Method:
A two-tailed test is used and significance level is set at 0.1.
Hypothesis 1: No significant difference of satisfaction between consumers of different backgrounds.
Hypothesis 2: No significant difference of wiliness for revisit between consumers of different backgrounds.
Hypothesis 3: Customer satisfaction of shop atmosphere is positively correlated to customer willingness to revisit the shop.
6. Conclusion:
Our research team finds seven significant differences.
1) Consumers of different genders have significant differences in reaction to sales promotions.
2) Consumers of different marital statuses have significant differences in reaction to sales promotions and environment atmospheres.
3) Consumers of different ages have significant differences in reaction to shop decorations and environment atmospheres.
4) Consumers of different education levels have significant differences in reaction to environment atmosphere.
5) Consumers of different occupations have significant differences in reaction to space functions of the shop.
6) Consumers of different marital statuses have significant differences in reaction to membership system.
7) Consumers of different education level have significant differences in reaction to publicized shop in formations.
7. Instructor comment:
The research paper has a solid content. Statistic analysis can be provided to Rose House for reference.
8. Reference：
Company name: Rose House.
Manager: Jun-Yan Chang
Phone number: (04) 752-1088
Comment: none
指導老師：林宗南
組員：李東山、林霆璋、張家瑋、王議寬、李漢健
建國科技大學 工業工程與管理系
一、簡介：
粉體塗裝，廣泛應用在各項產業及產品上，主要功能除增加美觀及具保護功能外，往往也兼具各種特殊目的之效能。
二、動機：
探討台灣國內粉體烤漆業的產業現況以及國內粉體烤漆業的市場和未來發展趨勢。
三、目的：
本研究的目的是以登宏有限公司，做為主要的研討目標。
四、特色：
本研究在國內尚未有相關專業人士，針對台灣粉體烤漆業者進行探討以及分析未來發展趨勢。
五、研究方法：
採用國內有關粉體烤漆業的文獻以及原料供應商所給的資料進行文獻匯整以及採用sowt分析登宏有限公司的優勢、劣勢、機會、威脅，並給予改善方案。
六、結論：
目前就以台灣粉體烤漆來說，在這幾年來的進步，但是決不可就這樣滿足，現在的粉體烤漆業者慢慢的有環保的意識，粉體塗料的部份，慢慢的減少甚至不使用有機溶劑、水等揮發性溶劑，大大減少了起因於溶劑的公害，不會因有機溶劑而引起操作人員的有機溶劑的中毒事件。
七、指導老師評語：
內容可在更深入探討，專題結果可供業界參考。
八、業界認證：
公司名稱：登宏有限公司
負責人：林宏銘
聯絡電話：( 04 )7698820
評 語：以SWOT分析，公司的現況並給予我們建議，有效改善公司運作情況。
Research on currnt situation and future of the powder coating industry
Advising Teacher: Zhong-Nan Lin
Members: Dong-Shan Lee, Ting-Chan Lin, Yi-Kuan Wang, Han-Jien Lee
Department of Industrial Engineering and Management
Chien-Kuo Technology University
Introduction:
Powder coating has been used in various fields of industry on various products. Besides giving the applied object extra protection and making it more esthetic, there are many other functions and effects contributed.
Motive:
(1) Discussing and analyzing the powder coating industry’s current status in Taiwan.
(2) Discussing and analyzing the powder coating market’s current status in Taiwan.
(3) Discussing and analyzing the future and future development of the powder coating industry in Taiwan.
Purpose:
Deng-Hong Co. Ltd. was the main research subject of this project. This research was based on the data, statistics, and references given by this company.
Significance:
This research hasn’t been conducted by any of the local authorities so far.
Methods:
(1) Analysis and organization of data, statistics, and references provided by powder coating dealers and raw materials providers.
(2) Giving Deng-Hong Co. Ltd. advice on how to improve based on the strengths, weaknesses, threats, and opportunities acquired using the SOWT analysis.
Conclusion:
Taiwan’s powder coating industry has improved a lot in past few years, yet we shouldn’t feel content with this little improvement. Gradually, many of the powder coating dealers are becoming aware of the threats that volatile solvents and organic solvents may be to the environment and eco system, and are reducing the amount of organic solvents used to minimize toxic hazards toward the environment and workers.
Teacher’s Comments:
(1) Could have done some deeper research.
(2) Research could be used as reference to many related industries and dealers.
Company Approval：
Company name：Deng-Hong Co. Ltd.
Representative director：Hong-Ming Lin
TEL：( 04 )7698820
Comment：Advice given to us through the SWOT analysis based on our current state has effectively improved our company operations.
指導老師：許勝源、張玉琪老師
組員：徐禎鴻、陳昱凱、呂偉嘉、陳建勳
建國科技大學 工業工程與管理系
一、簡介：
藉由藍海策略理論之方法，找出得以提升主要研究對象－水舞饌餐廳之競爭優勢的參考標的，進而達到提升水舞饌複合式餐廳競爭優勢及永續經營之目的。
二、動機：
本研究是探討員林地區複合式餐廳與其他餐飲業態的總體產業環境，以了解各競爭業態間的競爭優勢及劣勢為何，且想試驗藍海策略之理論與方法之適用性。
三、目的：
藉由藍海策略理論之方法，找出得以提升主要研究對象－水舞饌餐廳之競爭優勢的參考標的，進而達到提升水舞饌複合式餐廳競爭優勢及永續經營之目的，並且試驗藍海策略之理論與方法之適用性。
四、特色：
(一)藍海策略理論之可行性試驗、(二)探討員林地區複合式餐廳與其他餐飲業態的總體產業環境。
五、研究方法：
而本研究方法乃是將各業態餐廳競爭優勢列出後，製成問卷，以進行問卷設計發放，其問卷發放後所得到的數據，進而統計分析，再依藍海策略方法及工具，挑選出可以提升水舞饌複合式餐廳競爭力之參考標的。
六、結論：
而本研究對於水舞饌餐廳所得到之結論建議為：
一.提升：(一)單點菜色的分量 (二)訂位流程之確實率。
二.創造：(一)適合團體用餐之餐點 (二)吸引團體用餐之優惠、活動、設備(三)團體用餐區、個人用餐區之準確分隔 (四)專人服務。
三.降低：(一) 精緻化的個人餐點 (二)廣告方面之花費。
四.消除：(一) 專為吸引個人用餐之優惠、活動、設備 (二)餐廳氣氛感。
七、指導老師評語：
本組專題針對員林地區主要四家複合式餐廳及各類不同餐飲業態進行消費者問卷調查，透過消費者對餐廳的認知與評價針對個案進行營運狀況分析，分析結果完整而深入，十分值得複合式餐飲業參考。惟在藍海策略構建及複合式餐飲未來發展的規劃及建議方面略顯不足，可能受限於學生對該業態之熟悉度有限所致。
八、業界認證：
公司名稱：荷風餐飲股份有限公司
負責人：黃美琴
評 語：製作認真，其內容建議極具有可參考性。
Blue Ocean Stratogy Of Fusron ~
A Case Study Of Shuei Wu Chan Fusron in Yuanlin Township
Advisor:
Members:
Department of Industrial Engineering and Management
Chienkuo Technology University
Introduction:
The research uses blue ocean strategy theory to find object of study─the competitive advantage of Shei Wu restaurant, and tries to enhance Shei Wu restaurant competitive advantage and achieve the goal of sustain development.
Motivation:
The research discusses about the overall industry environment of compound restaurants and other style of restaurants in Yuanlin area, and realizes what is the competitive advantage and weakness in this industry. And we want to experiment practicability for blue ocean strategy theory.
Purpose:
The research uses blue ocean strategy theory to find object of study─the competitive advantage of Shei Wu restaurant, and tries to enhance Shei Wu restaurant competitive advantage and achieve the goal of sustain development. And we want to experiment practicability for blue ocean strategy theory.
Significance:
(一)The experiment practicability for blue ocean strategy theory.
(二)The research discusses about the overall industry environment of compound restaurants and other style of restaurants in Yuanlin area
Methods:
The research arranges each style of restaurants competitive advantages, and makes them to questionnaire to send. The result data of finished questionnaires will be further analyzed by statistics, and select data that can enhance Shei Wu compound restaurant competitiveness.
Conclusion:
The suggestions of the research for Shei Wu restaurant
1.Raise : (1) Single meal (2) The exact order process
2.Create: (1) Dining meals for group (2) Dining incentives, activities, equipment to attract group (3)The segment of group dining area and individual dining area (4) Personal service
3.Reduce: (1) Exquisite individual meal (2) Advertising spending
4.Eliminate: (1) Incentives, activities, equipments to attract individual (2)Restaurant atmosphere
Advisor’s Comments:
Recognize prove of business scope：
Company name：
Representative director：
TEL：
Comment：
指導老師：吳章傑
組員：詹芷茜、洪筱芳、曾雪卿、陳雨穗、周志鴻、謝耀慶、吳義釧、陳仁鋒
建國科技大學 工業工程與管理系
一、簡介：
隨著國內經濟的快速成長與發展，國人經濟所得相對快速提昇，在物品需求方面由原本的「求有」晉升為「求好」，甚至近年來更由「求好」晉升為「求優」，以至於顧客在產品品質要求上也越來越嚴格，然在國內廠商紛紛移至大陸設廠，目前大陸由於工資及成本低廉等條件下，掀起了台商前往大陸的股投資熱，本土企業因在台灣生存不佳，所以紛紛前往大陸投資設廠，所以要如何把傳統產業留在台灣是現今最重要的一個問題。
二、動機：
本土企業因在台灣生存不佳，所以紛紛前往大陸投資設廠，如此的情形已成為目前國內本土企業的一種趨勢，而我們將要如何讓本研究目標－偉熊公司永續的在台灣經營下去，為本團隊研究之主要動機。
三、目的：
(1)探討偉熊公司之產品製程及不良率 (2)研擬出改善製程及不良率的要點和方法
四、特色：
依工研及品管的工具分析討論及績效評估結果，提出建議供業者參考。
五、研究方法：
(1)相關文獻探討 (2)個案公司的問題分析、討論及改善 (3)結論與建議
六、結論：
應用工作研究的人機程序圖、流程程序圖以及一些改善的方法，獲得顯著改善的績效
七、指導老師評語：
這個題目很好，可以只把問題做定位而己，沒有深入的探討，但是研究出來的成果已經得到很大的改善了。
八、業界認證：
公司名稱：偉熊有限公司
負責人：陳錫熊
聯絡電話：( 04 )7553568
評語：希望能再把不良率的發生及老師傅的經驗化成數據，以便日後的人來進行改善。
Flow of analysis casting work piece
Advisor: Wu Changchieh
Members: Zhan Chihch'ien, Hong Hsiaofang, Zeng Hsueh minister, Chen Yusui
Zhou Chihhung, Xie Yaoch'ing, Wu Ich'uan, Chen Ren front
Department of Industrial Engineering
and Management
Chienkuo Technology University
Introduction:
Along with the domestic economical fast growth and the development,the people economy obtained relatively fast promotion, by originally"asks in the goods demand aspect to have" the promotion is "asks",even the recent years by "strove for" the promotion is "strives for superiorly", down to customer in product quality request also more and more strict, however moved in abundance in the domestic merchant to the mainland supposes the factory, at present the mainland because the wages and the cost are inexpensive and so on under the condition,raised the Taiwanese businessman to go to the mainland the stock investment heat, the native place enterprise because survives in Taiwan not good, therefore went to the mainland investment to suppose the factory in abundance, How therefore has to remain the traditional industry Taiwan is a nowadays most important question.
Motivation:
The native place enterprise because survives in Taiwan not good,therefore goes to the mainland investment to suppose the factory in abundance, the like this situation has become the present domestic native place enterprise one kind of tendency, how but are we going to let this research aim - great bear company continue forever manage in Taiwan, for this team research main motive.
Purpose:
(1) discusses product of system regulation the great bear company and is not good rate
(2) grinds draws up the improvement system regulation and not the good rate main point and the method
Significance:
Grinds and the tube tool analysis discussion and the achievements appraisal result according to the labor, proposes the suggestion supplying industry reference.
Methods:
(1) Related literature discussion
(2) Document company's problem analysis、discussion and improvement
(3) Conclusion and suggestion
Conclusion:
Using the work research man-machine procedure chart, the flow procedure chart as well as some improvements methods, obtain reveal the improvement achievements
Advisor’s Comments:
This topic is very good, may only do the question the localization but the oneself, does not have the thorough discussion, but studies the achievement already had the very big improvement.
Recognize prove of business scope：
Company name：Great bear limited company
Representative director：Chen Hsihsiung
TEL：(04)7553568
Comment：The hope can again turns into not the good rate occurrence and master craftsman's experience the data, in order to in the future person will carry on the improvement.
指導老師：吳章傑
組員：王博民、楊懷寧、蔡志欣、洪偉哲、閻琤、李世平
建國科技大學 工業工程與管理系
一、簡介：
本專題之研究是為了解鐘昱公司在研發作業流程裡部門之間的相互關係，以圖表的方式進行說明，易於瀏覽公司的研發流程，深入了解此公司的研發流，並透過討論而提出建議。
二、動機：
由於我們對IDEF0的方法好奇，進而運用IDEF0探討研發作業流程，而以鐘昱公司為研究對象。
三、目的：
利用IDEF0繪製鐘昱公司研發作業流程，並針對相關的資料與活動作定義，IDEF0主要是注重流程功能說明，使每一個工作流程中之成員對於本身之職責有清楚的了解，並且在流程中各項作業所需要用到的資源做清楚的描述，來達到繪製IDEF0圖之目的。
四、特色：
熟悉並應用IDEF0的工具，並將IDEF0導入研發作業流程。
五、研究方法：
1、公司參訪與資料蒐集。
2、文獻探討。
3、建立導入IDEF0。
4、說明IDEF0導入研發作業流程，並且在流程中各項作業所需要用到的資源做清楚的描述。
5、結論。
六、結論：
透過這次專題製作，可使公司內部有了完整且標準化、一致性共同語言，更增進了各部門的溝通與協調，增加部門的互動，使公司資源不致浪費，而能得到妥善且充分運用。
七、指導老師評語：
1、本專題之研究目的皆已達成。
2、本組專題學生努力的投入，結果可供業界參考。
八、業界認證：
公司名稱：鐘昱實業股份有限公司
負責人：鐘長慶
聯絡電話：( 04 ) 7990096
Development procedure analysis of new research and development of products
Advisor: Chang-Chieh Wu
Members: Po Min-Wang、Huai Ning-Yang、Chih Hsin- Tsai、Wei Che- Hung、Cheng-Yen、
Shih Ping- Li
Department of Industrial Engineering and Management
Chienkuo Technology University
Introduction:
The research of this special topic is for understanding the interrelation among department in the homework procedure of product development of Chung Yu Company, prove by way of chart, it is apt to have a look around the research and development procedure of the company, understand in depth the research and development of this company flows, and put forward the suggestion through discussing.
Motivation:
Because we have curious method of IDEF0, and then use IDEF0 to probe into and grind the procedure of breaking out industry, and regard Yu Company of the clock as the research object.
Purpose:
Utilize IDEF0 to draw the Yu Company of the clock and grind the procedure of breaking out industry, and define to relevant materials and activity, IDEF0 to pay attention to procedure function prove, make member of every workflow have clear understanding for one's own duty mainly, and make clear description in resources that every homework needs using of the procedure, to achieve the goal of drawing IDEF0 picture.
Significance:
The tool familiar with and employed IDEF0, and channel IDEF0 into grinding the procedure of breaking out industry.
Methods:
(1) Join and visit company and materials to collect.
(2) Literature discussion.
(3)Channel into IDEF0.
(4) Prove IDEF0 channel into, grind procedure of breaking out etc., and every homework need resource that use make clear description among procedure.
(5) Conclusion.
Conclusion:
Make through the special topic, can make company have intact and standardized, consistency common language, having promoted the communication and coordination of every department even more, increase the interrelation of the department, make company resources unlikely to waste, and can get appropriately and fully using.
Advisor’s Comments:
(1)The research purpose of this special topic has all already been reached.
(2)This group of thematic student's diligent input, the result can be for industry's reference.
Recognize prove of business scope：
Company name：Chung Yu Enterprise Co., Ltd.
Representative director：Chang Ching-Chung
TEL：(04)7990096
指導老師：吳章傑
組員：林韋毅、范家偉、宋秉勳、李家儒、柯承佑、吳新勇、王義銘
建國科技大學 工業工程與管理系
一、簡介：
本專題以虛擬自動化倉儲系統，改善傳統倉儲，促進倉儲效率。
二、動機：
倉儲系統效能為影響影響工廠作業效率重要因素。
三、目的：
以客製化角度設計與分析自動倉儲系統。
四、特色：
及時正確的掌握實際庫存量，降低人力成本、取料時間，更有效的利用廠房空間，並且大大提升生產效能，對實際的存貨管制作業提供協助，更可以提高倉儲管理間運作資訊的透明度。
五、研究方法：
蒐集自動化倉儲設備資料進行虛擬組合，找出符合勝源公司之系統，以進行倉儲改善。
六、結論：
結合料架選取、無人搬運車與無線射頻識別系統，以提高倉儲管理間運作資訊的透明度
七、指導老師評語：
本專題結構尚稱完整。惟自動化設備資料未能充分蒐集，使虛擬倉儲之結構受到限制。
八、業界認證：
公司名稱：勝源機械股份有限公司
負責人：張聰敏
聯絡電話：(04)26937599
評 語：
The Simulations of Automatic Warehouse
Advisor: Chang-chieh Wu
Members: wei-yi Lin jia-wei Fan jia-ru Li bing-syun Song cheng-you Ke sin-yong Wu yi-ming Wang
Department
Chienkuo Technology University
Introduction:
This project used virtual automatic warehouse system planning to improve the traditional warehouse storage efficiency.
Motivation:
The efficiency of warehouse is the important factor to affect the factory operation.
Purpose:
By using custom-made concept design and analysis the automatic warehouse system.
Significance:
Control actual amount of stock in time and correctly, reduce manpower cost and take to anticipate time, make use of factory premises space more effectively, and promote to produce effect consumedly, provide help to the actual stock control homework, can even raise a warehouse management the clarity which operate information.
Methods:
Collecting the information of automatic storage facilities for framework, vehicle and identification tag. By using the data analysis and set up a virtual automatic storage warehouse system.
Conclusion:
Combine to anticipate a selection, no man vehicle and wireless radio frequency to identify system to raise a warehouse management the clarity which operate information。
Advisor’s Comments:
The structure of this report is complete. But the team members would increase the data of automatic storage facility. It is useful to set up a complete virtual automatic storage warehouse.
Recognize prove of business scope：
Company name：Leader Mechanic Company
Representative director：
TEL：(04)26937599
Comment：