組別：
[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [13] [14] [15] [16] [17]農產品銷售通路之研究－以菇菌類產品為例
指導老師： 許勝源 老師
組員： 郭家君、劉凡榕、 陳俐君、王雅姿、張惠婷、吳沛宸、黃文興
建國科技大學 工業工程與管理系
一、研究動機：
農業在台灣經濟發展的過程中一直佔有舉足輕重的地位，而農產品除了提供國人對於「食」的需求之外，亦在某些程度上作為支持二級產業 ( 製造業、營造業 ) 與三級產業 ( 商業、服務業 ) 發展的重要基礎。台灣 2002 年元月一日正式成為 世界 貿易組織之會員國，開始面對貿易的自由化，但是一般認為貿易的自由化對於台灣的農業所發生的負面影響比較大。目前台灣政府的因應政策，多半是採取收入補貼措施，例如增設「農產品受進口損害救助基金」，用以補貼農民可能遭遇的損失。其實農民未必真正願意接受此種方式的保護。
因此，如何建立一個有效率的農產品流通通路與交易制度，提供農民可靠又安定的販賣管道，使得農民們生產的作物得以實現其適當的價值，才是因應外來農產品帶來之強大競爭力的首要對策。
農產品中以蔬菜容易受到天候的影響，亦最不容易長時間儲藏與放置，同時也因為單位價格較低，致使蔬菜產品在運送過程中，流通費用的成本佔之價差價格的比重偏高，間接使得蔬菜的產地價格與未端消費價格長期以來差異甚大。此外，蔬菜之價格常因為豐收而暴跌，天災而高騰，除了生產者飽受挑戰之外，消費者之消費權益亦未能受到保障，由此可見農產品結構十分值得進行深入探討及研究，並加以改善。
二、研究目 的：
本研究的目的在於瞭解農產品中菇菌類產品的銷售通路現況，並探討現有通路之優缺點及通路參與者對現有通路之評價及未來的期望 。
三、研究方法：
1. 了解目前國內菇菌類產品之探討現有通路之優缺點及未來可能發展方向、通路特性，以利評估之用。
2. 設計問卷取得初級資料以進行實證分析，以通路之間的供應鏈，需求穩定性等評估為通路商與消費者之獲取最大利潤的依據。
3. 從消費者需求出發嚐試末對現有通路提出改善建議，以提昇通路運作效率，有效降低通路成本。
四、研究結果：
藉由此專題讓民眾和萬生公司有機會對菇菌類通路更了解。
五、結論與建議：
1. 服務為最優先的考量，能使銷售量大增。
2. 新鮮的菇菌類產品通常可以吸引消費者購買。
3. 通路過程中，無謂的浪費許多資源，無形中造成消費者所購買的菇類產品價格高貴，需要加以 統一 整合，讓整個通路更佳化。
4. 需定期做問卷調查，了解消費者最需要的是什麼。
5. 利用網路的方便，可以讓通路系統更加符合經濟效益。
6. 透過網路，能讓忙碌的人也能享受到專人服務的銷售品質 。
六、指導老師評語：
本組專題深入探討菇菌類產品通路的特性，並利用訪談深入瞭解通路參與者對通路現況的相關意見與看法，實屬不易。但後續整體通路建議與評估的部分不夠深入與實務，為尚待加強之處 !
七、業界認證：
八、專題照片：
The research of the agricultural product sale thoroughfare-take the mushroom product as an example
Advisor: Sheng-Yuan Hsu
Members: Jia-Jyun Guo ， Fan-Rong Liou ， Li-Jyun Chen ， Ya-zih Wang ， Huei-Ting Jhang ， Pei-Chen Wu ， Wun-Sing Huang
Department of Industrial Engineering and Management
Chien-kuo Technology University
1. Motivation ：
The agriculture has been occupying the prominent position in the process of Taiwanese and economic development,and in addition to providing the need of the people to"food",the agricultural product also is important foundation of the second class industry(manufacturing industry,construction industry) and x-rated industry(business,servicing business) development of support on some degrees.Taiwan becomes the member nation of the WTO formally on January first in 2002,starting facing the liberalism of the trade,but thinking generally that the negative influence that the agriculture of Taiwan takes place for the liberalism of the trade is bigger.Currently the Taiwanese government responds the policy,most likely adopting the income subsidy measure,for example increase to establish"the agricultural product is imported to injure to help the fund",subsidize the loss that the farmer may suffer in order to.In fact farmer not definitely real would like to accept the protection of this kind of method.
Therefore,how builds up an efficient agricultural product to circulate the thoroughfare and trade the system,provide the farmer credibility and stabilize of sell the piping,the crops that make the farmerses produced can carry out its ppropriate value,just is respond the foreign agricultural product to bring of strong competition ability of initial counterplan.
In the agricultural product with vegetable easily under the influence of weather,also allow of no most easily to store and place with long hours,also is lower because of the unit price,cause the vegetable product is in delivering process,the cost that circulates the expenses has of the proportion of the excess fare price higher,the indirectly makes the habitat price of the vegetable with did not carry to consume the price
2. Object:
The purpose of this research lies in the sale thoroughfare current conditions that understands the agricultural product in the mushroom product,and inquire into the merit and shortcoming and thoroughfare of the existing thoroughfare the participant to the evaluation and future expectation of the existing thoroughfare.7. Certification of Commerce：
Agreement of the Academy-Industry Cooperation Project.
8. Special subject construction:
台灣地區農產品宅配現況分析與未來發展
指導老師：許勝源、任筱立 老師
組員：胡嫻芳、陳沛雯、謝欣怡、黃香融、張奕清、謝美鈴
建國 科技大學 工業工程與管理系
一、研究 動機
由於現在網路購物的興起，很多行業都紛紛在網路上構建銷售通路，希望可以藉由網路來創造更豐厚的收益，農產品業者亦已積極投入。
本研究將針對農產品業者所提供之網路購物及宅配到府的完整服務進行現況分析，並針對消費者及業者進行問卷調查，嘗試探討農產品宅配服務之相關問題，並提出可行知改善建議。
二、 研究 目的
本專題的研究目的為：
1. 了解農產品宅配服務現有之運作方式及相關問題。
2. 了解消費者對農產品宅配服務之消費意願及相關期望。
3. 透過問卷訪談了解農產品消費型態及對未來導入農產品宅配服務之期望。
4. 嘗試規劃可行的農產品宅配服務之運作模式。
三、 研究方法
1. 資料蒐集：蒐集相關之次級資料。
2. 問卷調查：設計有購買經驗、無購買經驗及業者之問卷。
3. 人員訪談：街頭一對一訪談。
4. 統計分析：運用統計方法分析所有數據資料。
四、 研究結果
以本研究經由訪談的結果，對目前農產品宅配之產品形式、訂貨、金流、物流及服務內容等，有相當程度的了解，並加以規劃建議。
五、結論與建議
1. 目前消費者最常使用的是網路上的資源，建議業者可以把重心放在網路的構建上，提供消費者更完整正確的資訊。
2. 建議未來農產品宅配業者可多和專業的宅配業者合作，不僅能拓展服務的範圍，因為專業的宅配更能使企業的形象提昇。
3. 建議消費者可以選擇較具規模且商譽良好有政府認證的業者，這樣消費者就可更加放心的使用農產品宅配的服務，使生活更加的便利。
六、指導老師評語
本研究透過問卷調查及訪談，探討農產品宅配之現況並做未來發展之規劃建議，學生親身體驗市場實際狀況，亦將所學應用在實務上，完成本專題報告。
七、業界認證：
The A gricultural P roduct s
Instructor : Sheng-Yuan Hs u 、 Hsiao-Lih Jen
Group M ember s : Shianfang Hu 、 Peiwen Chen 、 Shinyi Shie 、 Shiangrung Huang 、 Yiching Chang 、 Meiling Shie
Department of Industrial Engineering and Management
ChienKuo Technology University
1. Motive s
Since the current trend tends to be on-line shopping, a lot of business structure s are built on the internet and expands the markets. M ore generous benefits are created ; the agricultural industr y joins the network.
This research analyzes the current situation of the agricultural industry which provides on-line and door to door shipping services. A gricultural industry offer s , and carr ied out survey by the questionnaire on consumer s and seller , try to probe into the relevant problem that is worthy of serving in the agricultural residence, and propose knowing to improve the suggestion feasibly.
2. Purposes
The research purpose of this special topic is:
1. Understand ing that the agricultural residence door to door shipping is worth of serving the existing operation way and relevant problem.
2. Understand ing the consumption will that consumers are worthy of serving to the agricultural product residence and expect relevantly.
3. Understand ing through questionnaire interview and to the expectation channeling into the agricultural product residence worthy of serving in the future in the consuming type attitude of agricultural products.
4. Try ing to plan the operation way in which the feasible agricultural product residence is worthy of serving.
3. Methods
1. Data research : Collect the relevant secondary materials.
2. Questionnaire investigation: Design two different types questions between sellers and buyer , which include experience buyer and un-experience buyey.
3. Interview : One by one Interview.
4. Statistical analysis: Use statistical method to analyze all data materials.
4. Results
Via the result of interview, to products, ordering , cashing , s hipping and service in agricultural residence ,etc. according to the research, we can precisely understand how to compete an on-line order process. Hence we can plan to have some suggestions.
5. Conclusion and S uggestion
1. What consumers use most frequently are resources on the network at present, the proposing industry person can put center in the construction of the network , offer more intact and correct information to consumers.
2. The person who proposes future industry that mixes residence of agricultural product can cooperate with specialized industry that mixes residence person more , can not merely expand the range served , because the specialized residence can make the images of enterprises promote to match even more.
3. Advise consumers to choose to relatively have scale and good family property person with government's authentication of goodwill, in this way the service of using the agricultural product residence to mix which consumers can rest assured further , facility of enabling living .
6. Instructor's C omment s
This research department is through questionnaire investigation and interview, the planning of development is proposed to probe into the present situation mixed in agricultural product residence and make in the future, students experience the real state of market in person, will also learn to apply to the practice, finish a specialist paper .
飲料裝填之品管作業流程 - 以久津公司彰化廠為例
指導老師：楊哲維 老師
組員：楊淳琳 、林嘉薇、 江淑 君、林焙芬、葉汶芩
建國 科技大學 工業工程與管理系
一、研究 動機 ：
飲料是消費者除了水之外，在食品部份需求量最多的產品，市場上飲料市場上飲料種類繁多，有茶類、果汁類等許許多多的飲料是消費者在口渴時、夏天消暑時的選擇， 波密果菜汁在市面上銷售己有三十年以上了，其它產品在市場上的佔有率及知名度亦頗高，且在目前這個趨於品質生活精緻化的社會，要如何在滿足消費者需求外還能擁有讓消費大眾滿意的產品品質呢？要如何生產出“最適品質“的產品呢？ 就是這個原因使我們對於飲料的品質問題產生了極濃厚的興趣。
二、 研究 目的：
這次專題主要研究為產品在生產過程中可能產生的所有問題，例如：產品的風味，是否會影響產品本身的品質，以及運用平均數 - 管制圖、製程能力找出它的變異數，再針對動作時間分析比較來探討時間的差異等等，如何以合理、有效的方法來著手、如何正確的抓住不良的源頭，以較有效果、效率的方法來實行預防及改善。
三、 研究方法 ：
1. 實施品評實驗。
2. 動作時間的分析。
3. 重量檢測的分析
4. 綜合以上三點的實驗及分析的結果提出改善建議。
四、 研究結果 ：
藉由消費者立場我們進行品評實驗發現產品依放置時間不同所產生的差異及消費者的喜好，再根據重量檢測及動作時間分析發現，飲料的重量、線上人員的操作方法、合格品及不合格品的判別等，都會直接的影響到產品的生產成本、產品的品質、機器設備和產能。
五、結論與建議：
有效的隨機抽樣及儀器的調校、減少不合格品的產生，先求穩定產品品質，以符合產品需求為主，再求成本的降低。
六、指導老師評語：
本組同學能實際參與業界的生產，並從品管作業流程中，學習如何應用課堂上所學的抽樣，工作研究及品管手法應用到實務上，深信在學以致用上必然收穫良多，推研究結果深度仍可再加強。
七、業界認證:
八、研究計畫:
Quality Control Process Analysis for Soft-drink Production
– an empirical study in Bomy Juice's Changhua Factory
Advisor: Dr. Che-Wei Yang
Members: Chun-Lin Yang, Chia-Wei Lin, Shu-Chun Chiang,
Pei-Fen Lin, Wen-Chin Yeh
Department of Industrial Engineering and Management
Chienkuo Technology University
1. Motivation
Beverages, in addition to water, are the most popular food products for the consumers. To help consumers to relive their thirst, here are so many kinds of beverages in the market, including tea and juice. How to satisfy the consumers' requirements and produce the best-quality product for consumers is becoming a more and more important issue. This is why we decide to conduct an empirical study on the quality control process analysis for soft-drink beverages. We use the Bomy Juice's Changhua Factory as example, whose juice brand has been selling for about thirty years, but now facing the challenge from other companies' products in the market
2. Goals
Our project is focused on the problems coming from the production processes. First, we try to find the special flavor of products which affecting the quality of the products. Second, we use the quality control tools （ control chart, process capability index ） to find the sources of process variation. Then, we use motion and time study to find the processes' time variation. The ultimate goal is to establish a reasonable and effective way to implement the preventative / corrective actions, also for continuous improvement.
3. Method
(1). To conduct the flavor judge experiment.
(2). To evaluate / analyze the time of processes' motions.
(3). To evaluate / analyze the weight inspection.
An overall analysis for the above results were used to propose to implement the preventative / corrective actions, including continuous improvement, for Bomy Juice's Changhua Factory.
4. Result
From the customers' viewpoint, we conducted the flavor judgment experiment and some related analysis. We found that the trend of customers' favorite flavor, and the quality variation coming from the placed time (before distributed) after production. Also, based on the evaluation of weight inspections and the processes' motion time study, we found the beverages' production cost / quality / machine efficiency were highly related to the weight inspection and the operation method （ including the non-conformance product judgment ） of the employees.
5. Conclusions and Suggestion
We suggest the Bomy Juice's Changhua Factory to implement an effective random sampling inspection and equipments calibrations, which will help to prevent the occurrence of non-conformance product. They should plan to maintain a stable quality products level to meet customer requirement, and then to extend to the stage of cost-down improvement.
6. Advisor's Comment
Involving in the real production lines of Bomy Juice's Changhua Factory, team-members of this project applied the sampling / motion and time study / quality method into the quality operation processes. I believed they had learned more than what were got form classes, and those wonderful experiences will of great help to their future career life. However, the research depth could be extended in the future study.
物流作業流程探討 --- 以新竹貨運彰化站為例
指導老師：楊哲維 老師
組員：呂鈺涵、蘇瑀婷、洪巧紋、陳心怡、邱懿華、謝佩伶、彭雅惠
建國 科技大學 工業工程與管理系
一、研究 動機 ：
隨著資訊科技之進步，物流業日益蓬勃發展，貨件的迅速、安全及親切的送達，便成為物流業者近年來所關注的焦點。本研究是以新竹貨運為探討對象，來了解物流業從 e 化邁向 M 化的經營型態，以及與日本佐川急便合作前、後效率之比較。
二、 研究 目的：
本研究希望藉由參與業界的實際物流過程，來協助我們在實務與理論上的學習與應用，並達到學以致用、以期獲益良多。
三、 研究方法 ：
• 每位組員實地跟車，了解營業司機之送貨流程及和顧客之互動。
• 至站所實地操作行動商務訊息和程序。
• 了解內部作業人員流程和顧客交流。
• 探討與佐川急便前後比較。
四、 研究結果 ：
本研究之結果： 1. 建置 M 化行動商務配送系統之後，使用 GPRS 在搭配掌上型終端機掃讀條碼，使貨物的流向能夠即時化，以往需 4hr ，現在只要 20 秒，提升了效率，客戶滿意度也提高。 2. 完成新竹貨運舊體制與佐川急便技術合作後新體制之比較。
五、結論與建議：
營業司機送貨時間太長，有些司機會因為業績壓力導致身心長期負荷，對健康有慮，希望能縮短送、收貨時間。
六、指導老師評語：
全體組員藉由本專題已能深入了解物流作業的各項細節，為能完全投入，除跟車收、送貨外，亦能夜宿彰化站所，以觀察站所內部操作，精神可嘉，惟研究改善意見可再加強。
七、業界認證：
本研究成果擬近一步發表於相關領域之研討會。
八、專題結構：
The Matter To Flow Study Assignments Driftage To Confer
── To Use As HCT Chang Hua Stand To Example
Advisor: T. C. Yang-Zhe Wei
Members: Yu-Han Lu, Wu-Ting Su,Qiao-Wen Hong ,Xin-Yi Chen,
Yi-Hua Qin,Pei-Ling Xie,Ya-Hui Peng
Department of Industrial Engineering and Management
Chien-Kuo Institute of Technology
1. Motivation ：
With the development of information technology , matter to flow study assignments has been highly emphasized . Goods rapid 、 safe and friendly to deliver , to become matter to flow study assignments to pay close attention to a focus near year . The research to use as Hct for a subject , to know matter to flow study assignments from e to M manage and with Japan matter to flow collaboration before and last to compare .
2. Object:
The research a wish to participare in a business actuality matter to flow process , to assist we in reality and theory application , to study something in order to apply it and to reap no little benefit .
3. Methods:
• Every members actuality with SD to know SD a delivery driftage and a customer in interaction .
• Until HCT actuality to work mobile-commerce a message and a procedure .
• To catch on the inside study assignments workers driftage and to communicate a customer .
• To probe into Japan matter to flow to compare around .
4. Results:
The research an outcome: (1) After to establish M mobile-commerce to deliver systematic to use GPRS to collocate hand-held a terminating machine to read number to goods the direction to be able instantaneously , formerly or in the past to need 4hr , now only if 20 a second , to promote efficiency , a customer satisfactory to promote . (2) To complete HCT an old a frame and Japan matter to flow collaboration behind new a frame to compare .
5.Conclusions and Suggestion:
SD a delivery hours to longs , some SD can because of a feat pressure to bring about body and mind long-range a workload , in health to conside , to look afar can to contract a delivery and goods received time .
6. Advisor's comment:
The whole body pad the designated topic can to go deep into to know matter to flow study assignments every details for absolute to throw in , torid of with SD a delivery and goods received also to put up for the night HCT , to observe HCT the internal part to operate , spirit to admire , only to research to improve an opinion can to enhance .
7. Certification of Commerce ：
This article will be published in conference in the future.
SN 比轉換與灰色關聯度轉換的常態性比較
指導老師：張振賢 老師
組員：李炳慶、黃彥彰、王宇廷、簡嘉興
、林世賢、邱彥霖、張子龍
建國 科技大學 工業工程與管理系
一、研究動機：
近年來，由日本田口玄一博士所發展縮小變異數的方式，又稱之為田口方法 (Taguchi Method) 利用工程知識進行實驗規劃。其原為英國人費雪兒 (R.A.Fisher) 所創，早期用在農業分析上。而田口玄一博士則是首位將此法應用在工業工程產品領域的先驅。
二、研究目的：
我們透過擷取於應用在各種工業工程領域的田口方法，經本校張振賢 張 教授 ( 現任計量管理協會秘書長 ) 的指導，抽取三十組樣本。並由本校灰色關聯權威 溫坤禮 教授 ( 曾任 中華 民國灰色協會理事及常務理事 ) 的技術支援，取得此三十組樣本的灰色關聯度資料，晉而透過統計方法，以 KS(Kolmogorov-Smirnov) 檢定法來檢定 SN 比、算數平均數及灰關聯度何者較適合配常態分配，以便日後能持續進行 ANOVA 分析。
三、研究方法：
( 一 ). 田口方法所用的直交表，以 L18(21 × 37) 表最為常見，因此，本組在蒐集論文方面，均以此直交表進行實驗的論文為蒐集對象，並且，由於因子 (Factor) 水準 (Level) 的實驗資料只有一個資料值的話，無從進行灰色關聯度的轉換，所以，這種論文也不在本組研究的範疇中。
( 二 ). 本組利用課餘空閒，透過學校圖書館電腦設備，由網際網路尋找 全國 博碩士論文、東海大學圖書館庫藏論文、逢甲大學圖書館庫藏論文及本校圖書館庫藏論文，蒐集到 30 篇用 L18(21 × 37) 表進行田口方法分析之論文。
( 三 ). 其後再將此 30 篇論文的原始平均資料、 SN 比及灰色關聯度等資料進行適合度分析。
四、研究結果：
經一連串的資料轉換和檢定分析中得知，得到 SN 比轉換後的資料較適合配常態分配，原始平均資料次之，而灰色關聯度資料則較不適合配常態分配。
五、結論與建議：
SN 比轉換後的資料較適合配常態分配，因而在執行品管與生管的分析時，資料較客觀，可信度也較高。
六、指導老師評語：
整組表現良好。
七、業界認證：
205 廠：中共引用灰色轉換進行武器之研發，產品較不可靠。
A Normalized Comparison of SN Ratio Conversion vs. Gray Relevancy Conversion
Adviser: Chung-Shang Chang
Member: Ping-Ching Lee, Yen-Chang Huang, Yu-Ting Wang
Chia-Hsing Chien, Shih-Hsien Lin, Yen-Lin Chiu, Tzu-Lung Chang
Department of Industrial Engineering and Management
Chien-kuo Technology University
1. Motivation ：
Over the recent years, a variable narrowing method developed by Dr. Keniichi Taguchi of Japan , known as the Taguchi Method, is used to conduct experiment planning using engineering knowledge. The theory was first developed by R.A. Fisher of the U.K. , and was initially adopted in agricultural analysis. While Dr. Keniichi Taguchi has been a leading pioneer adopting the method in the domain of industrial product engineering.
2. Object:
We first derived the Taguchi Method used in the domain of a host of industrial engineering, and through the guidance of school Professor Chang Chen-Hsien (now secretary general of the Quantification Management Association), 30 groups of samples are randomly selected. With technical support from school professor Dr. Wen Kuen-li specializing in gray relevancy (formerly director and executive director of the Gray Relevancy Association of Taiwan), gray relevancy data have been derived from these 30 sample groupings, which are then put through statistical method using the KS(Kolmogorov-Smirnov) screening method to assess which among the SN ratio, algorithm median and gray relevancy is better suited for pairing the normalized distribution that can be used later to continued with ANOVA analysis.
3. Methods:
(1) Given that one of the commonly seen Taguchi Method's straight intersection tables being the L18(21x37) table, our group has utilized this straight intersection table in thesis gathering to focus on experiment theses as the survey subjects. Furthermore, taken into account that the experiment data of factor level with one data value would render a gray relevancy conversion unfeasible, hence such type of theses are ruled out from the scope of our group's study.
(2) By utilizing school library computer equipment in after school hours, we have accessed attempt to locate nationwide doctoral and master theses through the Internet, looking through archival these from Dong Hai University Library, archival these form Fong Jia University Library, and archival theses from our school library, and gathered a total of 30 these that utilized the L18(21x37) table to conduct analysis using the Taguchi Method.
(3) Thereafter, the 30 initial median data, SN ratio and gray relevancy data of these 30 these are put through suitability analysis.
4. Results:
As concluded through a series of data conversions and assessment analyses, data derived upon undergoing the SN ratio conversion are more suited for pairing in normalized distribution, followed by the initial median data, while gray relevancy data are found less suitable for pairing in normalized distribution.
5.Conclusions and Suggestion:
As SN ratio converted data are found more suitable for pairing in normalized distribution, the process helps to produce data that are more objective and with a higher reliability when conducting quality control and quality control analysis.
6. Advisor's comment:
The entire group has performed very well.
7. Certification of Commerce ：
205 Plant: The Mainland Chinese have adopted gray conversion to conduct weapon research, yet the products are found to be less reliable.
飛航系統人為錯誤定性模型之研究
指導老師：夏太長 老師
組員：徐慧雯、張瑋芝、許淳儀、方立華與謝宜臻
建國 科技大學 工業工程與管理系
一、研究 動機 ：
現今的飛航系統是以人為中心的自動化系統，飛航人員的角色已由傳統的操作者轉變成監控者，由於飛航自動化使得操控更為靈活與精準，也給駕駛員帶來即時的訊息，理論上來講或許可以降低人為錯誤之發生，但事實發現卻增加了隱藏性更大錯誤的機會。
二、 研究 目的：
為了要瞭解飛航人員可能犯的錯誤，防止事故的發生，必須要對飛航人員所犯的錯誤加以分析與檢討，找出原因與類別，建構一套人為錯誤的定性模型，方能做好錯誤防制的工作。
三、 研究方法 ：
本研究首先執行飛航系統人為錯誤之文獻探討，將人為錯誤分類為犯錯 (mistakes) 、疏失 (slips) 、遺忘 (lapses) 與模式錯誤 (mode error) 等四種；其次，探討人類資訊處理模型，當人在執行決策處理時分為三個階段，分別是搜尋線索、驗證假設與選擇反應；並討論這三個階段資訊處理的層次，以及彼此間的交互作用；第三，從國內某大航空公司飛航操作品保 (FOQA) 系統中實際蒐集飛航人員於飛行時所發生之每件異常事件提出檢討；第四，經檢討人為錯誤並執行歸類後即建立飛航系統人為錯誤定性模型 。
四、 研究結果 ：
從飛航系統人為錯誤定性模型中得知，飛航人員所犯之人為錯誤係有層次的區別，並且在不同的決策階段，會犯不同的人為錯誤；
五、結論與建議：
因此可針對不同的決策階段依其作業之層次提供防範之機制，即可避免意外事故之發生，確保飛航安全。
六、指導老師評語：
建立飛航模型為本專題之特色，本專題與實務結合，值得嘉許。
七、業界認證
本專 題經中華航空公司協助提供飛航操作品保資料，研究結果證實能降低駕駛員人為錯誤，提升飛航安全。
A study of the Qualitative Model of Human Error in Aviation Systems
Advisor: T. C. Hsia
Members: Hui - Wen Xu, Wei - Zhi C hang , C hun - Yi Xu ,
Li - Hua Fang,Yi-Zhen Xie,
Department of Industrial Engineering and Management
Chienkuo Technology University
1. Motivation :
The aviation systems, nowadays, have gradually become human-centered automation system. In that system, the role of the pilot has changed from traditional operator to be a monitor. Ideally, the precision of the automation system can bring the immediate information for the pilots, so the human errors can be reduced. However, the truth is the possibility for invisible, more dreadful errors is increased
2. Objects:
In order to understand those possible human errors from the aviation crew and prevent any possible accident, those errors should be investigated and analyzed to discover their cause and classifications. Besides, a qualitative model of human error s in aviation systems needs to be established to fulfill the error-prevention tasks.
3. Methods:
First of all, this research will review literature on human errors of aviation systems. Four types of human errors will be focused: mistakes, slips, lapses and mode errors. Furthermore, human information-processing modes will be analyzed. There are three stages for human decision-making: cue sampling, situation awareness and choice action. These three stages will be discussed according to their information-processing levels and their interaction. Thirdly, based on the information gathered from Flight Operation Quality Assurance (FOQA) in a big airline in Taiwan , each abnormal event during each flight will be discussed and examined. Finally, after the examination and classification of human errors, a qualitative model of human errors in aviation systems will be established.
4. Results:
From the qualitative model of human errors in aviation systems, we understand that human errors of the aviation crew can be classified to different levels and can happen during different decision-making stages.
5. Conclusions and Suggestions:
Therefore, this study can provide prevention mechanism based on various decision-making stages and their operation levels in order to prevent aviation accidents and to enhance flight safety.
6. Advisors' Comment:
The qualitative model of human errors in aviation systems will be established, this is feature of our research. This research is link up with application
7.Authorizaion of Business and Enterprises ：
This research acquirement assistance from China Airlines Company, advice data of the Flight Operation Quality Assurance (FOQA), the result of our research is proved the human errors of the aviation crew can be reduced, enhance flight safety.
企業流程再造應用於養鹿業之分析
指導老師：陳錫川 老師
組員 : 古堤熒、徐詩婷、林利樺、李正羿、莊淨淵、黃家慶、連正義
建國 科技大學 工業工程與管理系
一、研究動機 :
自民國九十一年我國加入 WTO 後，養鹿業遭受相當的衝擊，全球化市場將是成本與品質競爭之局面 。 本專題以企業流程再造的方法應用於養鹿業，以減輕加入 WTO 的衝擊，維護產業之永續經營。
二、研究目的 :
1. 探討養鹿業的流程分析進而提出改善方式
2. 針對養鹿場的經營績效提出不同觀點的分析
3. 成立養鹿場的流程
三、研究方法 :
藉由參訪實際養鹿場的運作，配合流程分析 、 經營績效分析 、預測、及線性規劃完成此專題。
四、研究結果 :
1. 分析每日每季工作流程分析
2. 收入方面以鹿茸佔最高，支出部份以基本設備佔最大
3. 由市場預測決定飼養規模
五、結論與建議 :
1. 購建自動給水系統，以減少每日工作時間
2. 加裝趕鹿活動門，提高安全性及減少人力使用
3. 採用楊氏光照法，提升鹿茸產量及減少鹿隻的情慾時間
4. 改變農場的經營型態，推廣的副產品，為養鹿場帶來更多收入
六、指導老師評語 :
本專題的研究成果，具有參考的價值與意義 。
Apply Business Process Re-engineering on the Deer-Raising Industry
Advisor: Hsi-Chuan Chen
Members: Ting -Ying Ku, Shih- ting Hsu, Li-Hua Lin, Cheng-Yi Li, Ching- yuan Cheng, Chia-Ching Huang , Cheng-Yi Lien
Department of Industrial Engineering and Management
Chien-Kuo Technology University
• Motivation:
Since our country joined WTO in 2002, the deer-raising industry suffered quite impact and the globalization makes the market become the competition between the cost and quality. This project is applied to the deer-raising industry in order to reduce the impact after joining the WTO and to maintain the advantage of this industry with BPR (Business Process Reengineering).
• Objectives:
1. Discuss the procedure of the deer husbandry and propose the improved procedures.
2. Put forward the analysis of different views for the performance of the deer-raising industry.
3. Establish the procedure of the deer-raising industry.
3. Methods:
This project is finished through visiting the real deer-raising farm, and the procedure analysis, performance of management, predictions, and linear programming are utilized.
4. Results:
1. Analyze the procedure of the work in every day and in every season.
2. De er Velvet occupies the biggest proportion of the income and the basic equipment is the most expenditure.
3. The raising scale of the ranch is determined through the forecast of the market.
5.Conclusions and Suggestion:
1. Purchase the automatic water-supply system in order to reduce the work time of every day.
2. Install the specific door, which drives away the deer to improve the security and reduce manpower.
3. Adopt Yang's illumination method to improve the output of the deer velvet and to reduce the deer estrous time.
4. Change the management type of the ranch and sell different products to bring more incomes.
6. Advisor's comment:
The results of this research are valuable for the real deer-raising industry and are worth of further research.
波蜜果菜汁製造之物料管理研究－以久津公司為例
指導老師：李建華 老師
組員：蕭文玲、王瓊珠、盧淑芬、陳雅媺、劉燕如、蕭長慶
建國 科技大學 工業工程與管理系
一、研究 動機 ：
為求了解物料管理之理論與實際執行之間的差異 , 並且做個比較。我們選定生產波密果菜汁的久津公司為我們研究的主要對象。經由與公司主管會談所搜集到的實務經驗，再與課本上的論點兩相比較，使我們更能了解物料管理之實際作業情形。對於物料的採購、儲存及需求計畫等各項管理工作加以分析。
二、研究目的：
改善物料管理制度，係以期降低成本，排除一切不必要的浪費為最高的宗旨。在整個分析過程中，除了到工廠實際瞭解其現行制度外，還能對於工廠中的現行使用方法及課程中所教的理論加以比較，期能從中獲得課堂上以外的知識。
三、 研究方法 ：
首先針對物料管理文獻進行搜集，了解物料管理整體架構。再經由實際參訪久津公司，針對波蜜果菜汁生產流程中的物料管理進行基本架構之研究。由實際執行情形之情況，與理論研究架構做比較，並藉由比較之中的異同，提供相關論述，期望能提出一些改善意見給該公司參考。
四、 研究結果 ：
• 預估與實際用料必有所差異，降低差異，減少資金積壓。所以久津公司是採用明天的用料今天採購的方式來進行。
• 久津公司採用相依需求的物料管理方式。由於飲料有保存期限，非永久可食用，所以採先進先出的方式管理產品。
• 久津公司充分利用資訊系統，依物料需求清單推展出物料需求規畫，進行請購、採購及生產規劃。
• 製成品的存放與原物料的儲存方式不同，製成品利用自動倉儲來儲存，再用電腦系統加以掌控。
五、結論與建議：
• 物料需求計畫（ MRP ）：久津公司所使用的 MRP 只有管制材料一種製造資源，建議久津公司可利用現有的 MRP 基礎架構來維持生產線上的運作，亦可使用企業資源規劃（ ERP ）的系統來運作。
• 採購方面：
• 成立對外 統一 採購單位，對內負責採購物料建檔管理，避免部門之間重 複採購資源浪費。
• 採購成本管理，預估生產所需物料並與供應商簽訂合約，來保障物料的進貨價來源穩定。
• 倉儲、驗收：
• 依原料種類特性分類堆放，將同種類的飲料堆放在同一個地方，確實做好倉庫的位置規劃，以及倉庫的控管。
• 維修人員須受過嚴格的訓練，並且通過相關的考核，才可以真正上線處理。
六、專題研究使用設備
A study of material management on Bomy mixed fruits and vegetables juice drink
－ take Chou-Chin Industrial Company as an example
Instructor: Jiam-Hwa Lee, PhD
Group members: Wen-Ling Shiau, Chiung-Ju Wang, Shu-Fen Lu, Ya-Mei Chen, Yan-Ru Liu, Chang-Ching Shiau
Department of Industrial Engineering and Management
Chienkuo Technology University
• Study motivation:
In order to understand the difference between the theory and actual operation of the material management, we choice the Chou-Chin Industrial Company as a major target to study. We hope to have a meeting with the managers of company to discuss the operation of material management. From the data collection we get, the comparison between the description on the textbook and the actual experience from the company has to be done. The procurement, storage, and requirement plan of material have to be analyzed for the management tasks.
• Study purpose:
To improve the management system of the material , the hope of lowering costs, and getting rid of all unnecessary waste are the main purposes in this study. In the course of analysing entirely, besides going to the factory to understand its current regulations actually, there still can compare its effect to the theories taught in the current operation method and course in the factory. We can obtain knowledge beyond the classroom from it.
• Study approach:
For the entire structure of material management, the relevant knowledge from the documents or material management textbook needs to be collected. At the same time, a visit to the Chou-Chin company will present us an actual operation of production of Bomy juice . From the comparison between the theory study and the actual operation, we hope that some suggestions will be mentioned to Chou-Chin Company.
• Result of study:
• The demand estimated in advance and real materials must be different to some extent. How to reduce the difference and to reduce the stock, it must be reducible the fund accumulated. So the Chou-Chin Company is taking the way in which the material that adopts tomorrow are purchased today goes on.
• The method of material management in the Chou-Chin Company is interdependent demand. The beverage has the pot-life, and it needs to be too impermanent to addle. So, the way to adopt is first-in first-out.
• Chou-Chin Company is fully utilize the information syst em . Depended on BOM which based on MRP, it carries on the relevant purchasement , and production plan, etc.
• Preserving in manufactured goods is different from way of storing of the original supplies, the manufactured goods are stored with the automatic storage system which controlled by the computer .
• Conclusion and suggestion:
• Material requirement plan(MRP):
The Chou-Chin Industrial Company's MRP only controls one kind of manufacture resource of material. We propose that the Chou-Chin Industrial Company can make use of existing MRP infrastructure to maintain and produce on-line operation. The system can also use enterprise resources planning (ERP) to operate more resources of material.
• Purchasement:
• To establish an unit in unison externally, it is responsible for the management of purchasing and filing. It avoids purchasing resources repeatedly among the departments wastes.
• For the purchase cost management, a prediction of material requiremnet for the production and a contract to the supplies have to be arranged in advance. It comes to ensure that the supplies are steady in the resources.
• Storage , inspecting receiving:
• In accordance with the raw materials kind characteristic, those material must classified and piled up. In the warehouse, the plan form which put article store in order has to be set .
• The maintenance personal must be passed strict training, and through the relevant examination, in order to reach the standard grade to deal with .
• Equipment used
• Personal Computer
• Tabulating machine
• Microsoft office 2000
• Camera
• Scanning machine
工廠作業改善之研究 --- 以定居精密機械股份有限公司為例
指導老師：蔡文豐 老師
組員：戴可欣、顧心屏、陳佳筠、向秋蓉、徐冠傑、張淯淋
建國 科技大學 工業工程與管理系
一、研究動機：
「定居股份有限公司」是一個以傳統機械做出特定零件，用高科技做出精密零件，是典型的產業升級案例。即便如此，在競爭激烈的現代化經濟社會，有效的物料管理與生產管理將可替企業及工廠增加更充裕的營運空間，進而提昇物料管理與生產管理的效率與競爭力。「定居股份有限公司」之生產流程與物料管理依然存在著需要改進的問題，值得我們去探討。
二、研究目的：
本專題藉由生產管理中的生產排程與生產管制方法及物料管理中的存量管制方法，針對「定居股份有限公司」之生產製造流程進行分析，試圖針對物管及生管方面，提出可行的改善建議。
三、研究方法：
經由多次實地訪談了解及參考相關文獻，運用工業工程與管理相關學理去分析現場作業流程。
四、研究結果：
針對實地訪查得知的問題點，我們做了一些建議及改善方案，表單方面，我們設計了一些新表單及流程圖供工廠當參考使用。紀錄方面，我們依工廠的需要做了部分的電腦化，以方便搜尋資料的時候可以節省時間及人力，資料分析，原本的手稿都已經分類並裝冊存放於固定的架上，這些手稿將當作資料的備份，以免電腦當機或中毒重灌時資料全毀，並且定期分析日常運作資料，庫存方面，配 合庫 存電腦化，掌握好庫存量，每半年盤點一次，５ S 方面，提供檢核表，由老闆每個月檢核一次並做成紀錄。而生管方面缺乏制度化的生產計畫與管制，沒有書面化制式表格，我們設計甘特圖和生產日報表，經由甘特圖和生產日報表我們方能安排生產進度並了解作業是否能如期完工提交交貨準確度。
五、結論與建議：
本次專題研究首先針對基層的問題作一一探討，物料管理是公司節省有形成本最看得到的地方，我們所設計的新表單及流程圖供工廠當參考使用，電腦化的執行固然勢在必行，人為生產活動中的落實才是最根本，不然有先進設備卻也無法改善現況的根本問題。人是生產流程最難控制的，甘特圖和生產日報表等的設計，方能有效掌握安排生產進度是否能如期完工交貨。往後問題重心，朝向物料最適經濟訂購量及生產流程中每一訂單的最適的生產排程等等來著手進行更深一層的研究與探討來並加以改善其問題點，這才能根本解決整個現場生產的問題。
六、指導老師評語：
針對傳統產業之物管及生管來了解現狀後，提出可行的改善措施，部分實施結果良好，對廠商有所助益，同學也習得物管及生管的作業流程實務。
七、業界認證：
定居股份有限公司
郭安定
(04)7633096
A Study on Improving Factory Operation –
taking Ding Chu Precision Machinery Co., Ltd. as the Example
Guidance instructor: Mr. Wen-Feng Tsai
Team members: Ko-Hsin Tai, Hsin-Ping Ku, Chia-Chun Chen
Chiu-Jung Hsiang, Kuan-Chieh Hsu, Yu-Lin Chang
Dept. of Industrial Engineering and Management
Chien Kuo Technology University
Ding Chu Precision Machinery Co., Ltd. started off on using conventional machine to manufacture certain parts, and later applied high-tech to produce precision components, a classic class of manufacturing technology upgrade. In spite of such effort, in a relentlessly competitive economy oriented society, effective management of material and production can still pull certain weight in determining a production facility's survival. In the case of Ding Chu Precision Machinery Co., Ltd., scrutiny of its production flow and material management remains useful in contributing towards the success of the business and the issue of productivity to optimal value.
The study intends to analyze the case in question in its management of the production flow, the control mechanism and the management of material inventory to propose tangible suggestion for improvement.
Analysis of the actual procedural flow is conducted via field visits and interviews together with study of relevant literature, and then employs theories on industrial engineering and management.
On the problems established via field investigation, certain suggestions and improvement solutions have been proposed, and in palpable measure some new forms and procedural charts have been made for the case operation's reference. In terms of record keeping, addressing the case study's specific needs it is partially digitalized for expediency in access and manpower saving. Whereas for data analysis, the original documents in handwriting has been duly categorized, bound and stored in a systematic manner; the originals duplicated to preserve the information in case of computer crash or virus attack. Additionally daily operation data is periodically analyzed. For the warehousing, inventory has been digitally engineered for computer management, and inventory taking to be carried out twice a year. Towards 5S an evaluation form is made for the boss's monthly approval, and subsequently filed for record. Gant chart and daily production report are designed, and by which production progress is arranged to assess its efficacy of on-time delivery.
This feature study aims at investigating the fundamentals to manufacturing: material supply and management is certainly the most visible. The forms and procedural charts designed are proposed for consideration. Meanwhile notwithstanding digital management being irrefutably essential to business survival, yet the human factor is what dictates boom and bust, especially evident in production process. Humans with the infinite power of freewill are certainly the most elusive among the elements concerning production process. The design of Gant chart and the implementation of daily production reporting system provide tangible watch of meeting delivery dates. Evolving from the study the focus of research lies with the issue of attaining optimal economic value in material procurement and in allotting every purchase order in the production, the answer to which is the very solution to achieving optimal factory productivity.
VI. Comments from Instructor:
From field understanding of conventional manufacturing industry's material and production management, feasible suggestions toward improvement are duly made, which in practice proves partially effective, thus beneficial to both the case study operation and to the on-hand perusal of material and production management.
Ding Chu Precision Machinery Co., Ltd.
An-Ting Kuo
Tel: (04)763-3096
應用 ARIS 於資訊系統之系統分析與設計
指導老師 ：許丁惠 老師
組員 ： 謝玉婷、林莉穎、戴筱文、林姝儀
建國科技大學 工業工程與管理系
一、研究動機
雖然企業已經不斷的創新與改革，但在傳統的企業資訊系統，可以預期的仍不能滿足企業變動的需求，取而代之的將會是一套能適合企業需求變化，而能彈性調整與擴充的資訊系統架構；而近年來少有對資訊系統整合性之研究，大都著重在理論架構之探討及概念之探討，而實例個案所涵蓋的範圍亦不夠廣泛，因此促成了本專題研究的研究動機。
二、研究目的
將企業現有的流程電子化，企業導入資訊化，運用 ARIS 做為系統分析工具，進行整個人事薪資系統及績效系統之開發，幫助案例公司提昇作業品質、降低作業時間。
三、研究目的
本專題研究運用 ARIS 做為分析工具，將組織、功能、資料、控制等四觀點完整、詳細、清晰地表達出來，以了解流程中的所有環節。
將流程的所有環節繪出 eEPC 圖，再根據 eEPC 圖的分析，我們以 MS SQL 建立資訊系統資料表及資料表的所有欄位，再以 VB.NET 做出使用者介面。
四、研究結果
在個案公司應用人事薪資系統，比較其使用前、後之區別，在使用前個案公司完全利用負責此系統工作人員之經驗運算來進行績效計算，在使用後不僅工作處理上較以前迅速，並減省了人員工作時間外還提升工作效率，節省了公司成本。
五、結論與建議
人事薪資系統 & 績效系統可幫助管理者分析員工基本資料、員工績效、員工年終獎金及簡化處理流程外，還可以降低公司營運成本，並提供更便利迅速的服務，做有效的人力資源管理，因此透過 ARIS 的分析及建置，可使資訊整合更具效率。
六、指導老師評語
本組同學運用 ARIS 的方法來作分析，分別從控制面、資料面、功能面、組織面等四個觀點，來詳細分析合作廠商的作業流程。本組同學很用心的學習 ARIS 的方法，並且分工合作實地去操作資訊系統，以及作業流程改善，相信對合作廠商會有實質的幫助。
七、業界認證
The applied ARIS is analytical and design in the system of the information system
Advisor ： Ting － Hui Hsu
Members ： Li － Ying Lin 、 Yu － Ting Hsieh 、 Hsiao － Wen Tai 、 Shu － Yi Lin
Chienkuo Technology University
Department of Industrial Engineering and Management
1 、 Study the motive
Although the enterprise is already continuously of innovation and reform, But in the traditional enterprise information system, Can expect of still can't satisfy the need of the enterprise fluctuation, Take and generation of will be a set of and can suit the enterprise need variety, And ability the information of flexibility adjustment and enlargement system configures; And rare in recent years to the research of the information system integration, The study of the study and concept that emphasize to configure in the theories, And an individual cases covers of the scope is also not enough extensively, Therefore helped realize this special subject the research of research motive.
2 、 Study the purpose
Is electronic the existing process of the enterprise, the enterprise ducting information turns, making use of the ARIS to be used as the system analysis tool, carrying on the development of the whole personal matter salary system and the results system, helping the case a company to promote the homework quality and reducing homework time.
3 、 Study the method
This special subject research makes use of the ARIS to be used as the analytical tool, will organize, function, data, control etc. four standpoint integrity, the detailed and clear earth's surface attains out, to understand all links in the process.
Draw all links of the process eEPC diagram, again according to the analysis of the eEPC diagram, we build up all columns of the information system data form and the data form with the MS-SQL, doing the user interface with the VB.NET again.
4 、 Study the result
Applied personnel salary system in the individual cases company, compare it before using, after its differentiation, be using the ex-individual cases company complete the exploitation is responsible for this system staff member's experience operation to carry on the results calculation, comparing the past in using after not only working to handle quickly, and reducing the province the personnel off-the-job still promote the work efficiency, save the company cost.
5 、 The conclusion and suggestion
The conclusion and suggestion The conclusion and suggestion The personnel salary system& results system can help the governor's analytical employee's basic data , employee's results ,employee's year-end bonus and the simplification processing process outside ,can also reduce the company operating cost, and provide more the convenient quick service, doing the valid human resource management, so through ARIS of analysis and build, can make the information integrated to even have the efficiency.
6 、 Guide teacher's comment
This classmate makes use of the ARIS method to make the analysis, distinguishing to face from the control, the data faced, the function faced, organized to face four standpoints of etc., coming to detailed nalytical cooperation manufacturer's homework process. The method of the learning ARIS that this classmate works hard very much, and share out the work and cooperate with one another to operate the information system on the spot, and the homework process improves, believing to cooperates the help that the manufacturer there will be the substance.
7 、 Industry certification
民用航空產品製造品質系統與ISO品質系統條文之比較
指導老師：何志勤 老師
組員：葉珊吟、張智湧、陳晏昌、葉哲佑、王智遠、方仁顯、洪承邦
建國科技大學 工業工程與管理系
一、研究動機：
航空工業是世界各國工業發展之指標，雖然我國政府推動產業轉型已有十幾年，但轉型到航太產業方面的公司並不多。探究其原因，主要是廠商認為航空產品驗證門檻過高，而不願意投資加強其品質系統，情願為國外廠商代工，賺取微薄之工錢。因受制於母廠的管制，無法自行開拓市場。本研究的主要目的是打破此一迷思，讓大家瞭解通過航空品質系統驗證並沒有想像中那麼困難。目前各種產業為了銷售之品質需求，都會請顧問公司輔導，建立一套完善的品質系統，順利通過ISO9000之品質驗證。本研究就以ISO9000品質系統為基礎，比較其品質需求與航空產品驗證之品質系統ACSEP（Aircraft Certification System Evaluation Program）中所需求之條文有何不同，讓大家瞭解已得到ISO9000驗證之廠商需要花多少努力才能通過ACSEP之品質驗證。
二、研究目的：
本研究的主要目的是讓大家瞭解已得到ISO9000驗證之廠商只需要再加強些措施，就能通過ACSEP之品質驗證。
三、研究方法：
1探討ISO與ACSEP條文的差異。。
2. 取得ACSEP須符合什麼條件。
四、研究結果：
藉由此研究可以發現ACSEP之品質驗證要求內容與ISO9000驗證有百分八十以上相同，只需加強不同部分，即可取得ACSEP之品質驗證。
五、結論與建議：
為發展台彎之航太產業，應鼓勵得到ISO9000驗證之製造商，可利用原有之品質系統作為基礎，對ACSEP之特有要求作補強工作，並建立完善之產品售後服務系統及問題回報體系，順利通過ACSEP之驗證。
六、指導老師評語：
本研究係以業界實務為題，藉著參訪公司之驗證活動，讓學生親身體驗航空品質系統之重要性，進而將所學之品質管理理論運用在實務上，建立一套完整之航空品質系統。
七、業界認證：
The comparison of requirements between civil aircraft production quality system and ISO quality system
Advisor: Chin-Cheng Ho
Members: Yeh Shan Yin , Chang Chih Yung , Chen Yen Chang , Yeh Che Yu ,?? Wang Chih Yuan , Fang Jen Hsien , Hung Cheng Pang
Department of Industrial Engineering and Management
Chien-Kuo Technology University
1. Motivation：
The aeronautical industry is the industrial development guide post of a country for the whole world. Although our government has pushed the industry promotion over ten years, only few companies can transfer to aeronautical industry successfully. The main reason is the manufacturers think the standard of aircraft certification is too high. They do not want to invest money in quality system improvement to get production certificate. They just can be the supplier of foreigner aircraft manufacturer to earn little labor fee. They are also restricted by the manufacturer, can not explore the market by themselves. The purpose of this research is to break this superstition. Let people know that it is not so hard as they think to get aeronautical quality system certificate.. Now a lot of manufacturers set up a complete quality system assisted by the consultant company to get ISO 9000 certificate for export requirement. This research takes ISO 9000 quality system as a base and finds the different requirements with ACSEP (Aircraft Certification System Evaluation Program) quality system. It makes us to understand that the manufacturers of ISO 9000 certificate only need few efforts to get ACSEP certificate.
2. Object:
The goal of this project is to make people to understand that the manufacturers of ISO 9000 certificate only need few efforts to get ACSEP certificate.
3. Methods:
1. Discuss the difference between the requirements of ISO and ACSEP quality system.
2. The requirements must be compliance to get ASCEP certificate.
4. Results:
Through this research , we can find that the requirements of ACSEP quality system is over 80% similar with those of ISO 9000 quality system. The manufacturers only take few efforts , they can get the ACSEP certificate easily.
5.Conclusions and Suggestion:
To develop Taiwanese aeronautical industry, we should encourage the manufactures gotten ISO 9000 certificate to apply ACSEP certification. They can take ISO 9000 quality system as a base and strengthen the special requirements of ACSEP quality system, then set up a complete after-sale service and problem report system. They can get the ACSEP certificate easily.
6.Advisior’s Comment:
This project takes an industrial practicum as a topic.? By means of actual observation of the certification process, students are able to experience the importance of aeronautical quality system, and consequently are able to apply what they have learned in quality management to actual practice and set up a complete quality system..
7. Certification of Commerce：
ISO品質管理系統之建立
-- 以建國科技大學推廣教育與訓練中心為例
指導老師：廖仁傑、夏太長 老師
組員：邱怡萍、林士超、張肇欣、陳彥文
建國科技大學 工業工程與管理系
一、研究動機：
自國際標準化組織(ISO, International Organization for Standardization)於1987年公佈ISO 9000系列之品質管理及品質保證標準以來，企業界便紛紛採用此標準來提高產品或服務品質。
為了瞭解如何有效推動 ISO-9000 品質系統，本專題嘗試以個案實証研究的方式，以建國科技大學之推廣教育與訓練中心為研究對象，進行 ISO 9001:2000 品質管理系統之建置作業。。
二、研究目的：
(1)、以「產學合作」之角度協助學校行政單位進行ISO-9001:2000 版品質管理系統之建置作業，並規劃將專題執行過程與結果整理成為學生之教材，以有助於學生畢業後快速進入就業市場之品質管理作業。
(2)、以「全面品管 TQM」之觀點提出組織在推動 ISO 時應掌握之要項。藉由專題之執行，探討企業（服務業性質）在建立一套品質系統時應有之基本管制文件，探討ISO-9001:2000 年版品質管理系統之運作方式及管制重點。
三、研究方法：
1.了解推廣教育與訓練中心的組織架構與作業流程。
2.了解ISO 9001:2000品質管理系統之要求。
3. 進行推廣教育與訓練中心ISO 9001:2000品質管理系統之建置。
四、研究結果：
(1)、共制定品質手冊一份以及程序書三十二份，可確保推廣教育與訓練中心之教學服務及行政支援品質。
(2)、本專題執行過程與結果已整理成為相關課程（品管實務）之教材，將有助於學生畢業後快速進入就業市場之品質管理作業。
五、結論與建議：
(1)、本專題配合ISO-9001:2000之設計精神，以「全面品管TQM」之觀點完成之建國科技大學推廣教育與訓練中心之ISO 9001:2000品質管理系統。此份品質管理系統包括程序書與品質手冊，可做為全國各大專院校推廣教育與訓練中心著手推動ISO 品質管理制度並取得認證之基礎。
(2)、本專題將建國科技大學推廣教育與訓練中心之品質管理系統按照符合ISO 9001:2000規定之標準條款，撰寫完成程序書與品質手冊，希望日後對本校推廣教育與訓練中心推行品質管理系統時能有些許的幫助。
(3)、本專題之製作過程讓我們體會到，在ISO 9001:2000品質管理制度建立之同時應與「流程管理」相結合，宜在建置品質系統前，先將企業經營管理流程先行描繪，亦即先完成推廣教育與訓練中心之作業流程圖，再將 ISO條文要求歸屬到對應之部門。如此才可在「全部過程之管理」下，再配合「全員參與」之要求，即為「全面品管 TQM」與ISO推動之適當整合模式。
六、指導老師評語：
透過本研究之執行，已順利將建國科技大學推廣教育與訓練中心之品質管理系統按照符合ISO 9001：2000標準之規定完成，撰寫完程序書及品質手冊，希望日後對本校推廣教育與訓練中心推行品質管理系統時能有些許的幫助。同時此次專題執行經驗對於學生日後在職場接觸品質管理領域工作亦將有莫大之助益。
The Establishment of ISO Quality Management System for Extension Education and Training Center of Chienkuo Technology University
Advisor: R. C. Liao? , T. C. Hsia
Members: Yi-Ping Chiou, Shih-Chao Lin, Tsao-Hsin Chang, Yen-Wen Chen
Industrial Engineering and Management Department , Chienkuo Technology University
1. Motivation
It’s well-known that an ISO Quality Management System (QMS) will be of great help to business’s product/service quality. In order to know the processes in establishing an ISO QMS for an organization. This project aims to establish an ISO 9001:2000 QMS for Extension Education and Training Center (EETC) of Chienkuo Technology University (CTU).
2. Purpose
Taking such case as a “School-Corporate Cooperation” project, this project tried to establish an ISO 9001:2000 QMS for Extension Education and Training Center (EETC) of Chienkuo Technology University (CTU). The output of this project could be taken as the reference material for related courses, such as Quality Management.
3. Method
1. To understand EETC’s organization structure and operation processes.
2. To understand requirement of ISO 9001:2000 Quality Management System.
3. To establish an ISO 9001:2000 QMS for Extension Education and Training Center (EETC) of Chienkuo Technology University (CTU).
4. Result
(1). Quality Manual (QM) and related 32 Departmental Procedures (DP) were established for the QMS, to ensure EETC’s service quality.
(2). Above QM and DP’s were taken as the reference material for related courses, such as Quality Management.
5. Conclusion and Suggestion
(1). In accordance with the design spirit of ISO-9001:2000 QMS and TQM, this project established a QMS for Extension Education and Training Center (EETC) of Chienkuo Technology University (CTU). Those QM and DP’s could be used as guides for all schools which want to establish their own QMS.
(2). Thiose QM and DP’ QMS could help EETC’s application for ISO 9001:2000 certification.
(3). When introducing an ISO QMS ( with QM and DP’s), it’s? important to combine the Business Process Reengineering ( BPR). This is a TQM-integrated model for ISO QMS establishment.
6. Advisor’s Comment
In accordance with the design spirit of ISO-9001:2000 QMS , this project had finished a Quality Manual (QM) and related 32 Departmental Procedures (DP) were established for the QMS, those documents will be of grate help to improve EETC’s service quality.
Also, from the experience of this project, what students learned will be useful to their future job, especially in quality management field.
以績效評估矩陣法探討航空器製造程序書撰寫之品質
指導老師：夏太長、廖仁傑 老師
組員：陳泳漢、陳聰榮、柯智凱、曾俊學
建國科技大學 工業工程與管理系
一、研究動機：
隨著全球經濟之發展，航空運輸日益蓬勃，飛航安全就愈受到重視，為了要確保航空器生產製造之品質，操作人員必須遵循航空器製造程序書之操作程序逐步執行，依序檢核，因此航空器製造程序書的撰寫品質，就成為航空器飛航安全重要之因素。
二、研究目的：
本研究係評估中山科學研究院第一研究所頒佈之航空器製造程序書撰寫之品質。
三、研究方法：
本專題計畫應用績效評估矩陣法，以兩個向度即操作者在閱讀程序書時對其作業描述之滿意程度，以及在執行程序書時對其安全顧及之重視程度來評估目前製造程序書編纂的品質，並使用六標準差改善流程DMAIC(define, measure, analyze, improve, control)的方法，分析製造程序書中不適讀句子發生的原因，找出降低不適讀句子的策略。
四、研究結果：
本專題針對安全顧及重視度很高，而對作業描述滿意程度卻很低的製造程序書其編纂品質提出檢討與分析，找出不適讀句子發生的原因，建議改善撰寫品質。
五、結論與建議：
本專題期望找出不適讀句子在寫作時發生的原因，並尋求改善之道，除去設計者、撰寫者與操作者三者間之認知差距，降低組裝、測試與驗證成本，縮短研發時程，以確保航空器保養維修之品質與可靠度。
六、指導老師評語：
本研究首先提出要適時地提升航空器製造程序書撰寫之品質，亦即在同時滿足操作者在閱讀程序書時對其作業描述之滿意程度，以及在執行程序書時對其安全顧及之重視程度兩個向度下，來降低製造程序書不適讀句子數。其次，再使用六標準差DMAIC的改善流程，提出改善流程的步驟，找出不適讀句子產生的原因，訂定改善策略，並對提升製造程序書撰寫的品質提供具體之建議。
七、業界認證：
?? 本專題係中山科學研究院第一研究所委託本校之學術研究合作計畫之衍生，研究結果確實能幫助航空業界提升航空器製造程序書撰寫品質，具有實務價值。
A study to investigate the quality of Aircraft Manufacture Processing by using the method of Performance Evaluation Matrix
Advisor:.T. C. Hsia,.J. C. Liao
Members: Yung - Han Chen, Tsung - Jung Chen, Chih - Kai Ke, Chun - Hsueh Tseng
Department of Industrial Engineering and Management
ChienKuo Technology University
1. Motivation :
Owing to the globalization of economic developments, the air transportation is increasingly vigorously.? Meanwhile, the safety of air flying is laid more emphasis on this issue.? In order to ensure the high quality of aircraft manufactures, the manipulator should execute the instructions step by step according to the procedural manuals, and examine the rules with care.? Therefore, the quality of writing and editing the procedural manuals becomes the major factor for air flying based on this argument.????
2. Objects:
This research is to evaluate the writing and editing quality of procedural manuals for aircraft manufactures proposed by Chung-Shan Institute of Science and Technology.
3. Methods:
This research project is base on the theory of evaluation performance matrix.? Two major strategies are applied to evaluate the writing and editing quality of procedural manuals. The first one is the level of satisfaction for the manipulator during the process of reading procedural manuals.? The second one is the level of safety consideration during the applications of procedural manuals.? Moreover, six variability of improvement flowchart, DMAIC (define, measure, analyze, improve, control) is also used to analyze the occurrences of inappropriate sentences, and lower the chances of their occurrences.
4. Results:
We are going to analyze and propose further discussions on the writing and editing quality of procedural manuals which contain the following 2 weaknesses : the overemphasis on the flying safety, and the low satisfaction of manipulative descriptions.? We’ll positively search for the occurrences of inappropriate sentences, and give the comments for improving the writing quality.
5. Conclusions and Suggestions:
This project is designed to search for the occurrences of inappropriate sentences and better improvement of the quality during the process of writing.? We highly expect that the identity differences among designers, editors, and manipulators can be shortened to a certain degree in order to lower the cost of organizing structures, tests, and verifications.? In addition, the amount of hours for doing this research can be minimized to ensure the quality and reliability of aircraft maintenance.??????
6. Advisors’ Comment:
This research project leads us to enhance the writing and editing quality of procedural manurals for aircraft manufactures at the proper time.? It means that we are possible to lower the numbers of inappropriate sentences under the following conditions: to satisfy the needs of manipulator’s requests , and to lay the emphasis on the importance of safety consideration during the process of executing procedural manuals.? Furthermore, the six variability of DMAIC improvement flowchart is? also used to improve the steps of applying procedural manuals, search for the occurrences of inappropriate sentences, regulate the improvement strategies, and? propose the effective comments for enhancing the writing quality of procedural manuals.?????
7. Authorization of Business and Enterprises：
This research study is a special project cooperated between Chung-Shan Institute of Science and Technology and our school.? The result of our research is proved not only successfully but quite user friendly to strengthen the writing quality of procedural manuals in the flight industry.
成本估算與人因工程---以園藝工具為例
指導老師：蔡文豐 老師
組員：曹詩函、林銹敏、許世文、黃士峰、張俊偉
建國科技大學 工業工程與管理系
一、研究動機：
訪視迺立公司專門作園藝產品的工廠，有百種產品。因不同國家而有不同的習慣，就連材質也不相同。讓每樣東西都可以符合人體工學，使用不費力，引發本組研究動機。
二、研究目的：
(1)了解手工具業之製造流程，提出現場改善建議。
(2)了解產品的成本估算與訂價方法。
(3)了解人因工程在手工具業的應用，包括產品設計與現場應用，分析現況並提出改善方案。
三、研究方法：
1.小樹枝剪的操作程序與程序分析。
2.小樹枝剪的成本估算。
3.人因工程分析現場。
四、研究結果：
成本估算考慮引進外勞減少人工成本，原料可大量進貨以量議價;在人因方面重新規劃工廠佈置減少不必要的搬運時間和人力，可使生產線更流暢，工作更便利。此外在設置個合理存放空間放置原料、半成品、成品及廢料堆積區讓使用更流暢。
五、結論與建議：
除了以上建議外在廢物料方面，利用剩餘的資源販賣，做到利用的功能。另外可建議設立景點供人參考了解園藝製作流程。此外，需對生產排程做改善並訂立工作程序以達生產最佳化。
六、指導老師評語：
利用人因工程及成本估算之原理分析，並綜合提供給廠商改善建議，是為本組同學之貢獻。
七、業界認證：
公司名稱：迺立興業股份有限公司 歐菲美文具有限公司
聯絡人：陳維尊
電話：04-26930477’04-26930696
The cost estimates and the ergonomics garden tool making as an example
?Advisor : Wen-Feng Tsai
Members: Shih-Han Tsao, Shiou-Mien Lin, Jean-wei Chang, Shi-Feng Huang,
Shi-Wen Hsu
Chienkuo Technology University,Department of Industrial Engineering and Management
1. Motivation :
Visit to see the NAI LI HARDWARE GARDEN Tools company to make the factory of the horticulture product exclusively, have 100 kinds of products. Have the different habit for because the dissimilarity nation, even the material is also not same. Let the every variety things be able to match the human engineering, the usage is not hard to tackle, causing this set studies motivation.
2. Object:
3. Methods:
(1)? The operation procedure and procedure analysis that small scaled tree branch scissors.
(2)? The cost that small scaled tree branch scissors estimates.
(3)? Use ergonomics to the analytical scene.
4. Results:
The cost estimates to consider to introduce the importee to reduce the cost of labor, the raw material can purchase in great quantities for negotiating with the quantity, at the ergonomics aspect reprograms the factory to arrange to reduce otiose porterage time and manpower, can make assembly line more flowing freely and work is more convenient. In addition, the constitution stores the space fitly, placing the raw material, semifinished product, finished product and waste to pile up the area to let to use more flowing freely.
5. Conclusions and Suggestion:
In addition to above suggestion, anticipate the aspect in the discard, resource that makes use of the surplus sells and function that attain to recycle waste products. Can suggest to establish the beauty spot to is provided for ginseng to test to understand the horticulture manufacture process besides. In addition, need to attain the production optimization towards producing the scheduling to do the improvement and making the work procedure with.
6. Guide teacher's comment:
Using of the principles of the ergonomics and cost estimates to analyse and synthesize to provide the suggestion for improvement, It is the contribution of this project team.
7 . Industry certification:
Company name: NAI LI HARDWARE GARDEN TOOLS CO., LTD.
Contact person: Wei-Tsun Shen
Telephone: 04-26930477 04-26930696
皮革製造生產管理及品質管理之研究
指導老師：蔡文豐 老師
組員：王麗雅、顏惇皓、邱俞諺、鍾誌文、張居正、葉良健
建國科技大學工業工程與管理系
一、研究動機：
最好的生產管制及品質管理是每家廠商的共同目標，這也關係到廠商的經營模式，廠商希望能用最少成本產出最大效益，所以我們以普大皮革為例，探討普大皮革在生產及品質方面的管理。
（1）了解皮革工廠生產製造過程的流程規劃。
（2）了解皮革工廠品質管理方面的績效。
二、研究目的：
透過此研究加深生產管理及品質管理的知識運用，及幫助「普大皮革」生產管理和品質管理不良之處做最有效的改善及建議。
三、研究方法：
運用生產及品質管理的知識，以「普大皮革」為主題進行研究，再以柏拉圖和魚骨圖進行分析和改善。
四、研究結果：
?? 增加皮革在市場的競爭力，強調生產品質最好的產品及減少不良率，並且生產線做最有效益的運用。
五、結論與建議：
?? 利用魚骨圖分析出來的結果和建議，運用於工廠中，進行生產和品管之改善，為本專題之貢獻。
六、指導老師評語：
傳統產業市場與成本壓力的環境之下，增加經營的困難度，本組同學努力於探索皮革製造之生管與品管問題，並提出改善建議，達到工業工程實務專題製作之目的。
七、業界認証：
普大公司陳榮聰 協理
電話：(04) 822-1122
The study of production management and quality management of leather production
Adviser: Wen- Feng Tsai
Member: Li-Ya Wang, Dun-Hao Yan, Yu-Yan Chiu, Chih-Wen Chung,
Chu- Cheng Chang, Liang-Chien Yeh
Department of Industrial Engineering and Management
Chien-kuo Technology University
1. Motivation：
The best production control and quality management are the common goal for every manufacturer, they also relate to the operation mode of manufacturer. Everyone hopes to use less cost to produce the best benefit. This study takes ‘Pony Leather corp’ as an example, to probe their production and quality management in following aspects:
(1) To understand leather factory manufacturing process planning.
(2) To understand the efficiency of quality management.
2. Object:
Via this study, we can use the knowledge of production and quality management intensively, and propose some comment to improve Pony Leather Corp’s production management and quality system.
3. Methods:
It takes Pony Leather Corp. as an object to conduct this study by using the knowledge of production and quality management. It also does analysis and proposes improvement by the Pareto Chart and fishbone Diagram.
4. Results:
This study emphasizes on improving production quality and reducing fail rate, and utilizing the production line more efficiency to increase the market competition of leather product.
5.Conclusions and Suggestion:
The contribution of this study is the factory can use the result analyzed by fishbone diagram to improve their production and quality management.
6. Advisor’s comment:
The traditional industry under the market and cost pressure increases their operational difficulty. The member of team works hard to find the production and quality management problems of leather manufacturing process, and proposes improving suggestions. It satisfies our goal of the practical topic in industrial engineering.
7. Certification of Commerce：
?? Jung- Tsung Chen? deputy assistant manager.
?? TEL: (04) 822-1122
客戶關係管理之擁明公司探討
指導老師：黃宇彤、王淑玲 老師
組員：賴育榆 、王怡婷、賴鴻隆、姚諭旻、陳米元、楊基佑、楊瑋台
建國科技大學 工業工程與管理系
一、研究動機：
科技的進步、資訊的快速流通，已經為今日經濟持續發展的關鍵。推陳出新的電腦科技被運用在企業經營事物上，從生產到滿足客戶的喜好，無所不在。尤其現今市場的競爭日異激烈，客戶關係管理，已成為企業需注重的重要課題。
二、研究目的：
１. 運用ABC分析法得知客戶的等級，分析客戶的資料屬性。
２. 了解該公司針對客戶關係管理(CRM)的相關管理。
３. 針對該公司提出客戶關係管理(CRM)的建議及作法。
三、研究方法：
?? 本研究方法係藉由文獻與個案探討,，並收集個案相關資料，經由ＡＢＣ分析法進行研究評估，進而提出建議作法。
四、研究結果：
本研究依據擁明公司的案例，得出該公司目前並無良好的客戶管理方式，公司若想維持其市場上的競爭優勢，CRM的執行是迫切需要的。
五、結論與建議：
擁明公司若能建立良好的CRM制度進而提昇客戶的價值，培養出客戶的忠誠度、吸引更多新客戶上門，將有助於公司從競爭激烈的市場中脫穎而出，並能夠創造其獨特的競爭優勢。
六、指導老師評語：
文獻探討完整，但可再精簡，將ABC分析法應用於資料分析具創意，但在資料分析及結果建議上，應可再深入。
七、業界認證：
本研究成果擬進一步發表於相關領域之討論。
The Case Study of CRM : Yung-Ming Corporation
Advisor: Yu-Tung Huang，Shu-Ling Wang
Members: Ji-You Yang，Mi-Yuan Chen，Hung-Lung Lai，Yu-Yu Lai
Yi-Ting Wang，Wei-Tai Yang，Yu-Min Yau
Department of Industrial Engineering and Management
Chien-Kuo Technology University
1.Motivation：
The improvement of technology and the mobility of information are the key factors of economic consistent growth. The newer computer technology was applied in enterprise's business management, it existed from production to customer's satisfaction. Especially in the present market competition, CRM, has become an important subject to the enterprise.
2. Object：
(1) Using the analysis of ABC to separate the customer's level, and to analyze their information status.
(2) To understand the company's present management of CRM.
(3) Focus on the company's problems to provide suggestion and method, about CRM.
3. Methods：
This study utilized the case study and ABC analysis to explore the problems of CRM.
4. Results：
This study is based on the case of Yung-Ming Corporation. This company did not have a good way in customer management at present time. The application of CRM is necessary for maintaining it’s advantage in market.
5.Conclusions and Suggestion：
If Yung-Ming Corporation. can establish a good CRM system it is helpful to increase the customer's value, to win the customer`s trust, and to attract more new customers. Then will stand out company to come to the fore in the intense competitive market. As well as create the company's unique competitive advantage.
.6.Advisior’s Comment：
7. Certification of Commerce：
Further discussion is necessary.
網路教育訓練架構及教材知識獲得之探討
-以漢翔公司為例
指導老師：何志勤 老師
組員：陳佩瑜、王鈺惠、王雅鄉、黃建霖、杜志章、張士哲、洪子超
建國科技大學 工業工程與管理系
一、研究動機：
網際網路的發明，除了快速建立起交易制度、降低生產成本、提升競爭力、增進效率外，透過網路環境更可以建立起終生學習的教育體系。透過資訊科技，企業能用不同於以往的方式來訓練員工，除了可以彌補傳統教育訓練方式的侷限外，更以可降低許多時間成本、場地與講師的費用，而此項新世紀的學習與教育訓練方式即為－網路化訓練（e- training）。
二、研究目的：
本研究的研究目的如下：
1. 探討企業網路化訓練課程設計之內容與模式。
2. 企業網路化訓練知識獲取的方法。
3. 提出漢翔公司理想之網路化課程設計架構、內容與建議。
三、研究方法：
1. 探討企業網路化訓練課程設計。
2. 為研究教材知識獲取包含表達方式和內容及組織結果分析。
3. 網路教育訓練架構,含需求分析,建議架構及導入網路教育訓練之注意事項。
4. 提出研究結論，做為企業網路化訓練課程設計的參考依據。
四、研究結果：
網路化訓練只是學習的另一項管道，並不能替代傳統的教室學習，但它有著許多傳統教室學習沒有辦法達到的優勢，但同時也有學習上的缺點，因此若能將二者的優缺點互補，定能提供更有效、更便利的教育訓練。而關於兩者的比重，應依企業的特質與課程所要達到的效果與目標來調配。網路化訓練與傳統訓練相輔可以達到（1）減少資源浪費；（2）增加學習的彈性與完整（3）減少學習者學前程度之差異；（4）節省講師對課程基礎理論部分的講授等好處。
五、結論與建議：
要使網路化訓練運作成功，企業在提供員工課程的同時，應該也要提供推行課程的配套設計，包括結合人事制度、引導課後討論的機制、課後追蹤及學習的激勵制度。
六、指導老師評語：
本研究係以業界實務為題，藉著參訪公司之訓練活動，讓學生親身體驗網路化訓練之特性，進而將所學之網路管理理論運用在實務上，建立一套完整之網路訓練系統。
七、業界認證：
The discussion for the structure of network education training and acquirement of teaching material, - taking AIDC as example
Advisor: Chin-Cheng Ho
Members: Chen Pei Yu , Wang Yu Hui , Wang Ya Hsiang , Huang Chien Lin , Tu Chih Chang , Chang Shih Che , Hung Tzu chao
Department of Industrial Engineering and Management
Chien-Kuo Technology University
1. Motivation：
The invention of internet is not only to set up a speedy trade system, reduce production cost, promote competition, increase efficiency, but also build a life learning education system through internet environment. Using information technology, the enterprise can train their employees by different way. It can compensate the limitation of the traditional education method, also reduce time-spend, cost of the field and teachers. The new era learning and training way is network training (e-training).
2. Object:
The goal of this project is:
1. studying the content and model of enterprise e-training course.
2. the way for a enterprise to acquire the e-training knowledge.
3. proposing a e-training course design structure, content and suggestion for AIDC
3. Methods:
1. Discuss the design of a e-training course for an enterprise.
2. Study how to acquire the e-training knowledge, including the expressing method and content, and the analysis of an organizational result.
3. Built a e-training structure, including requirement analysis, proposed structure and the noticing items.
4. Propose a study result as the course design reference for the enterprise introducing e-training.
4. Results:
The e-training is just another learning channel, it can not substitute the traditional class education. It has some advantages which the traditional education can not reach. It also has some disadvantages in learning. Therefore, we compensate two training system, it can provide a more efficient and convenient education training. The combination of two training system has following advantages: 1. reducing the cost of resource, 2. increasing the flexibility and completeness of learning, 3. reducing the knowledge difference between the students, 4. saving the teaching time for basic theory.?
5.Conclusions and Suggestion:
To make e-training successful, the enterprise provides the training course for their employee, he also take some adaptable measurements. It includes the coordination with the personnel system, the
function to guide post-class discussion, the tracking of post-class, and the encouraging system of learning.
6.Advisior’s Comment:
This project takes an industrial practicum as a topic.? By means of actual observation of the training activities, students are able to experience the characteristics of e-training, and consequently are able to apply what they have learned in network management to actual practice and set up a complete e-training system..
7. Certification of Commerce：